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Swickard Toyota
Edmonds, WA
1,617 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,617 Reviews of Swickard Toyota
November 30, 2021
Overall a positive experience. The dealership actually used my calendar to book the appointment (routine maintenance) which was awesome cause I'm busy as xxxx and kept forgetting to schedule. Only issue w used my calendar to book the appointment (routine maintenance) which was awesome cause I'm busy as xxxx and kept forgetting to schedule. Only issue was they were quite busy so I had to wait a bit to get checked in. More
by nathanwiggin
Employees Worked With
Paul Chung
November 29, 2021
This is the second time I had to remind service to fill my window washer fluid, why? Aren’t they supposed to check all fluids? What else are they forgetting that I don’t see? my window washer fluid, why? Aren’t they supposed to check all fluids? What else are they forgetting that I don’t see? More
by Ddshubert
Employees Worked With
Andrew
November 29, 2021
I came to them for my 5000 mile oil change and no problem making an appointment my service representative was Shaylon Depew He’s very courteous very knowledgeable it was a pleasure doing business with him making an appointment my service representative was Shaylon Depew He’s very courteous very knowledgeable it was a pleasure doing business with him More
by Hm7720
Employees Worked With
Shaylon Depew
November 27, 2021
I bought a new Rav4 hybrid from Swickard last week. I have to say that in hindsight I'm disappointed with the experience. I bought the vehicle on the phone and via text, so it was impersonal from the sta have to say that in hindsight I'm disappointed with the experience. I bought the vehicle on the phone and via text, so it was impersonal from the start, which is not the dealership's fault, but when I came in to pick it up there was no enthusiasm or personal touch. Maybe it was just my salesperson, but the whole place had a stale feeling. Very transaction oriented. It was like I came in to check out a used suitcase from craigslist. The salesperson I worked with quickly showed me the vehicle, but we didn't go over the vehicle features/operation, explain warranties in more detail, or maintenance. I thought we would go back to this stuff after we initiated paperwork, but because I decided to support my local credit union, the finance part took a bit more communication and back and forth. When I went to fill out my paperwork with the finance guy, he was kinda demeaning when I confirmed I was going through my own credit union for the loan. Like I was some kind of idiot for doing that. I feel like I was treated as if I were buying a car stereo not a $35k brand new vehicle. I got a little caught up in figuring out my loan, but they could have easily filled the dead time with helpful info. Additionally, swickard requires all buyers to purchase a "swickard deluxe package" which is no more than a $1k tax disguised as an additional warranty. This should be optional, not required. How do you require someone to purchase a warranty, which some of it should be included in your car insurance already? I can't believe this is legal honestly. It's obviously just a way for them to make more money. I will not be taking my vehicle here for service. More
by Amaurer481
Employees Worked With
Joon song, Paul Chung
November 27, 2021
Friendly, knowledgeable staff that provides exceptional customer service! Even through a chip shortage, they found me the car I wanted. I’d come back again! customer service! Even through a chip shortage, they found me the car I wanted. I’d come back again! More
by Holli
Employees Worked With
Bryce & Keith
November 26, 2021
Caspian, Patrick, and Bianca all attentive and professional in answering questions and handling my car well today. A great pleasure to be introduced to this Swickard team professional in answering questions and handling my car well today. A great pleasure to be introduced to this Swickard team More
by Calamity Jane
Employees Worked With
Patrick Caspian Bianca
