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Swickard Toyota
Edmonds, WA
1,642 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,642 Reviews of Swickard Toyota
December 03, 2021
I had my 120k service done and they were extremely thorough. I received a good explanation for all the work that was done and they even showed me photos of a slight oil leak. They called me when promi thorough. I received a good explanation for all the work that was done and they even showed me photos of a slight oil leak. They called me when promised and the pickup was easy. A refreshingly good customer service experience! More
by david21
Employees Worked With
Khing , Paul Chung
December 02, 2021
I would give zero stars if this were an option. They forced me to pay for dent and theft coverage that should be OPTIONAL. They charged $1000 for it. They will low ball you on your trade. I was offered forced me to pay for dent and theft coverage that should be OPTIONAL. They charged $1000 for it. They will low ball you on your trade. I was offered $3000 more for my trade at another dealer. They are extremely high pressure sales. They will have you sign a BLANK digital agreement. Very shady place. I did not get a good deal and I regret my purchase from this dealership. Do not give them your money. ALL SALES ARE FINAL. Washington state does not have a 3 day cool off period or a buyers remorse clause. I checked because I wanted to return the vehicle as soon as I got home that day away from the pressure of the sales team. More
by regretful purchase
Employees Worked With
Paul Chung
December 02, 2021
The perfect customer service experience. From the moment we first called, to stepping foot on the lot, to driving off, the entire experience was exactly what I wanted when buying a vehicle. We were in and o we first called, to stepping foot on the lot, to driving off, the entire experience was exactly what I wanted when buying a vehicle. We were in and out in less than 2 hours with the exact vehicle we wanted and at the price we expected. More
by MattJ
Employees Worked With
Paul Chung
December 02, 2021
My sales rep was solid but her sales manager was extremely frustrating to work with. I was low balled on my trade in comparison to other dealerships so had to spend time and energy negotiating to a extremely frustrating to work with. I was low balled on my trade in comparison to other dealerships so had to spend time and energy negotiating to a fair number. The sales manager made the negotiation of the new car much more heated and frustrating than necessary. More
by Riley
Employees Worked With
Paul Chung
December 01, 2021
I had a great experience at Swickard Toyota today. Because my family is leaving on a road trip in a couple of weeks, I had set up an oil change express service appointment. The a couple of days ago an Because my family is leaving on a road trip in a couple of weeks, I had set up an oil change express service appointment. The a couple of days ago another driver side-swiped me! I was pretty sure most of the damage on the passenger side was cosmetic, but wanted to be sure there were no underlying road-worthiness issues. As part of the service visit Brandon H. and his team were able to assure me that there were no safety issues. This was a relief because it will be difficult to schedule the repair work before we leave. More
by SusieP
Employees Worked With
Brandon Hemenway
December 01, 2021
Friendly knowledgeable courteous professional prompt informative Waiting area clean and comfortable Convenient location All employees made me feel like a valued customer informative Waiting area clean and comfortable Convenient location All employees made me feel like a valued customer More
by Christina-mike
Employees Worked With
Paul Chung
