Back

Swickard Toyota

Edmonds, WA

4.6
1,634 Reviews

21300 Highway 99

Edmonds, WA

98026

Directions

By Type

1,634 Reviews of Swickard Toyota

November 17, 2021

Best dealers and best service crew. Kind working crew and they advise me everything I want to know More

by Josh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Nov 19, 2021 -

Swickard Toyota responded

Thank you Josh! We greatly appreciate your kind words and positive review!

November 17, 2021

This dealer ship doesn't give car wash so I give them minus two stars. More

by Sherri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
November 17, 2021

Test drove and purchased a high in-demand car in a single evening without a lot of hassle--what more could you ask for? More

by Anthony P.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Nov 19, 2021 -

Swickard Toyota responded

We are pleased your purchasing experience was smooth and met all your expectations. Enjoy your new car!

November 17, 2021

Khing Lee is great in the Servcie department. I have been using him for years for my Toyota and Lexus service needs! More

by Shane Farrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khing Lee
Nov 19, 2021 -

Swickard Toyota responded

So happy to hear you trust in Khing to take care of all your vehicle needs. Thank you Shane for your business and we look forward to seeing you again.

November 16, 2021

Excellent service so far. Responsive, professional and friendly service with fair price under stressful conditions. More

by slpiedmonte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I thought his name was King?
Nov 17, 2021 -

Swickard Toyota responded

Thank you greatly for taking the time to leave us an excellent rating!

November 16, 2021

Service agents have personality of a rock. No greeting , no thank you’s. No personality. And they handed me the keys and told me my car was outside instead of driving it into the shop and handing me off the More

by Lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Didn’t even say his name
Nov 17, 2021 -

Swickard Toyota responded

Thank you Lee for your feedback. We are sorry to hear you had a frustrating experience and I really appreciate you bringing this issue to my attention. I would like the opportunity to discuss this with you more regarding your experience. Please contact me directly anytime on my direct line at (425)608-4727 or at Kevin.Nelson@Swickard.com. Thank you Kevin Nelson, Service Director.

November 16, 2021

I really liked Magic Toyota. Now that it is Swickert I am happy to report the service department seems just as good. However, one thing that still irritates me: getting told that the service will take More

by Haroldfed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
One person in device and one to check me out. Don’t know their names but both were very good
Nov 17, 2021 -

Swickard Toyota responded

Dear Harold, Thank you for letting us know how we did during your service visit. We know your time is very valuable. We apologize for the extra wait time and we are working on ways to improve.

November 16, 2021

Took almost 2 hours for an oil change. I had to ask about my car’s progress. More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Nov 17, 2021 -

Swickard Toyota responded

Sorry Chris that your recent visit to our service department was less than perfect. We apologize for your wait time and we are taking steps to improve in the future.

November 16, 2021

Great customer service! The service visit went great everyone was nice and helpful! Also, they got the vehicle service done quickly! More

by Thomasereth@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Nov 16, 2021 -

Swickard Toyota responded

We are overjoyed to hear about your happy experience while visiting our service department and we thank you for taking the time to write a nice review. Have a great day Thomas!

November 15, 2021

General Manager Mr. Paul Chung resolved my issues promptly. Staff in the finance department are also helpful. More

by YK
Recommend Dealer
Yes
Employees Worked With
Paul Chung
...
107
...