Swickard Toyota

I’ve had really great experiences here before for maintenance appointments. However, this time around I waited about 15 min before someone came to check me in, and even then I had to ask someone to h maintenance appointments. However, this time around I waited about 15 min before someone came to check me in, and even then I had to ask someone to help me. They said my car would take around 1:30 min and that they would call me once the car is ready. After 2 hrs 30 min later I had to call to see if my car was ready, in which they replied that it was… More

Always prompt and friendly. Great service . The guys in the service department are always friendly, polite and prompt the service department are always friendly, polite and prompt More

Good service. Although wait time is a little bit too long, but good customer service by offering discount. long, but good customer service by offering discount. More

I needed a new key and FOB. The parts department took my $ over the phone and transferred me to be be "scheduled" the following day. I realized after she transferred me she'd taken my card and $, but hadn't $ over the phone and transferred me to be be "scheduled" the following day. I realized after she transferred me she'd taken my card and $, but hadn't asked, and didn't know my name. In hindsight, I realized I wasn't a person or customer, just some $. The phone rang and rang, no one picked up. I called Debbie in parts back and advised no one had picked up. She immediately transferred me again to be scheduled. Once again, after a couple of minutes ringing, no one picked up and the call died. I called Debbie back again, but now she did not answer. Hmmm. So I called and spoke to the hostess who was polite and concerned to hear my story. If there is hero here, it was her. She got someone in scheduling to set me up for a 10am. Scheduling to pick up a key and FOB seemed a little over the top, but so be it. I arrived on time, parking inside as the signs said, but no one approached me, so I went to find my contact, "King." When I found him he was handling another customer so I politely waited. Another employee directed me to go wait my vehicle. So I did. A maintenance guy arrived, took my keys and now I was directed back to King. Fine. King told me to wait in the waiting room. After an hour, I got pretty irritated. It was a key and FOB, I had an appointment, and I needed to go. Had some one, anyone, given me a clue about the dealership needing more than 20-30 minutes, then I wouldn't have other appointments to get to. I was now angry but calm as is my nature, so after and hour I stood quietly near King until he glared at me "What?" "Any idea how much longer? It's a key man." And within 5 minutes, we were done. As a one time student of "The Toyota Way," aka Lean... I suggest you take an honest look at your flow. Debbie's apathy is to me, unforgivable, and King's irritation, anybody can have a bad day, but it was real money to me, and it was my time. I cannot recommend your dealership and will take future business elsewhere. More

Trustworthy dealership. King and his team always treat me kindly. I will continue coming here kindly. I will continue coming here More

Alejandro was a great salesperson to work with. Vehicle even showed up a week early! Smooth process from first step into the dealer ship until driving off the lot. Already in love with my XSE RAV4! even showed up a week early! Smooth process from first step into the dealer ship until driving off the lot. Already in love with my XSE RAV4! More