
Swickard Toyota
Edmonds, WA
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1,617 Reviews of Swickard Toyota
Called and left a message 3 times about a issue I needed addressed never received a call back. Finally on my 4th call I set up an appointment to get a 45k mile service and the issue looked at. The only thin addressed never received a call back. Finally on my 4th call I set up an appointment to get a 45k mile service and the issue looked at. The only thing that was done was a basic oil change (who knows if anything else was even looked at definitely not the cabin filter, but that was checked off….the only thing I asked to avoid was wiper blades brand new and rotating my wheels and tires, brand new wheels were scratched during a service here previously so brakes and tires are my responsibility) Nothing else taken care of now I need to make another appointment to get a simple part diagnosed. When I arrived to pick up the vehicle in an empty service area no one greeted me for over 5 minutes, stood around looking at 3 different service writers….got passed between two service advisors ( they will be right with you…. Laughable ) 30 minutes later someone finally “helped” me. I understand a business that is short handed especially in automotive (I spent 25yrs in the industry) but common curtesy goes a long way. The service writer that did finally help me was fine he did apologize for the delay but no one seemed to be on the same page. Probably not going to waste my time anymore. Paid and left … Not a good service. Lost a customer with 2 Toyotas purchased in the last 4 years. More
Used to be my go to for my Toyota’s and purchased another Toyota because I loved the professional service team. However it’s like going to a fast food restaurant now and the left hand doesn’t know what the r Toyota because I loved the professional service team. However it’s like going to a fast food restaurant now and the left hand doesn’t know what the right hand is doing. Getting someone…anyone to give you an update is brutal. I would rather have a filling than attempt to get a straight answer from the people in the service department. More
Beeta was fantastic, and treated us right away. From greeting us at the door, bringing us water, and being so personable. Her and the manager, Ahmad, were kind, receptive, and willing to work with us. I greeting us at the door, bringing us water, and being so personable. Her and the manager, Ahmad, were kind, receptive, and willing to work with us. If I need to buy again, I would absolutely come here. More