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Swickard Toyota

Edmonds, WA

4.7
1,710 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,710 Reviews of Swickard Toyota

November 23, 2021

They cleared out a blocked drain in the sunroof and fixed the problem of having the water swishing around when I would first drive after a good rain. They also fix two door locks for me, not cheap on that pa More

by daveC Dave C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaylyn Depew
Nov 24, 2021 -

Swickard Toyota responded

Thank you Dave for this great 5-Star review! We are very pleased to hear of your great experience with our service team.

November 23, 2021

It was the longest oil change I have ever had. At least the staff was friendly. More

by matthew.karvonen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Chung
Nov 24, 2021 -

Swickard Toyota responded

Thank you, Matthew, for leaving us feedback on your recent visit to our service department. We are truly sorry for the excessive wait time and we are doing our best to improve daily, so this won’t happen in the future.

November 23, 2021

Great, fast and friendly service. I appreciated the communication before and during my service appointment. More

by NP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Nov 24, 2021 -

Swickard Toyota responded

We are incredibly grateful that you took the time out to leave us a 5-Star review! Thank you for sharing your experience with us!

November 22, 2021

Customer service is an excellent.I liked the Toyota.I am very satisfied for my car.staffs help me if I need anything.good Servic.good care.appreciate.honestly.kindness.good respond.I do refer my friends to More

by Mayak90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew and John , Paul Chung
Nov 24, 2021 -

Swickard Toyota responded

Thank you so much for the positive words and leaving us a wonderful review! We look forward to seeing you again!

November 22, 2021

Great customer service in the service department. The service manager went above and beyond and got mud out from under the hood of my 4runner after I took it adventuring during my 5k mile service. More

by Hbazzzz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew turner
Nov 24, 2021 -

Swickard Toyota responded

We’re delighted that your overall experience at Swickard Toyota was great! We appreciate you as our customer and look forward to seeing you at your next visit.

November 22, 2021

Waited 15 mins to get checked-in. Service manager did not go over service results More

by ken_navarrete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Chung
Nov 24, 2021 -

Swickard Toyota responded

Thank you for your business Ken! We apologize your service visit did not go as planned. We will used this as a learning example for our staff.

November 22, 2021

It does not makes sense to make an appointment for an oil change when you're quoted a 90 minute wait when you arrive. This has happened more than once. More

by Angela_ashe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Nov 24, 2021 -

Swickard Toyota responded

Thank you for your input Angela! We are working on ways to improve our scheduling and wait time.

November 21, 2021

Customer service not great, didn’t put correct amount of oil. Techs not knowledgeable of how to change oil on various car makes. Did not put cover back on oil cover skid plates. Wheels scratched from tire r More

by Jopina7807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Nov 24, 2021 -

Swickard Toyota responded

Thank you for writing a review. Your feedback is important to us and we apologize for the unhappy experience during your recent service appointment. We would like the opportunity to talk with you more of what exactly occurred. Please at your earliest convenience contact our Service Director, Kevin Nelson on his direct line at (425)608-4727 or email at Kevin.Nelson@Swickard.com. Thank you!

November 21, 2021

Toyota dealership do a great job, and they are clean, organized also I trust their work and that is why I take my car to there, great job! More

by Mannydg.10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Nov 24, 2021 -

Swickard Toyota responded

We are very pleased to hear of your great experience with our service department. Your review means a lot to us! Thank you!

November 21, 2021

I bought a new Toyota Corolla 2021, and after 3 months, the car started to make a sound when using the brakes while driving, as if there was something unstable. There is no problem and the last time they More

by Abdalrahmanalmasri
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Chung
Nov 21, 2021 -

Abdalrahmanalmasri responded

I went to them more than four times to fix the problem and spoke with the manager and the people in the maintenance department and sent them a video to hear the problem, but they didn't do anything and they said there is no malfunction. I stopped my work last time they didn't send anyone!!

Nov 21, 2021 -

Abdalrahmanalmasri responded

Note that my car still has a Toyota warranty, but the people who work there don't want to lose money to fix the problem.

Nov 21, 2021 -

Abdalrahmanalmasri responded

Sorry if there is any mistake in the translation because my English is not good. I used the translator to convey my problem to everyone. Thank you

Nov 23, 2021 -

Swickard Toyota responded

We apologize our service department did not confirm your concern regarding your brakes on your new Corolla. We would like to speak to you more about what exactly is happening and what was not addressed. Please at your earliest convenience contact our Service Director, Kevin Nelson on his direct line at (425)608-4727 or email at Kevin.Nelson@Swickard.com. Thank you!

Nov 23, 2021 -

Abdalrahmanalmasri responded

I spoke with this gentleman before about this problem and I interviewed him and he explained the issue and that the problem only needs specialists on this site to dismantle the suspension and brake system in the front of the car because the fault is from here, I made a friend of mine who works in the field of cars ride next to me and made him hear the sound He emphasized that the problem was in the suspension and brake system at the front of the car

Nov 23, 2021 -

Abdalrahmanalmasri responded

And if this gentleman wants, I can send him a new video with the problem and the sound, and I ask them to be more flexible, responsible and professional and to end this serious problem that caused me a lot of exhaustion and tension and a lot of financial losses, time and effort because every time I talk to them they deny that there is a problem From here the problem begins. I explained to them and helped them. I came to their site when my car started making this sound, and I spoke with the official there, and they told me to come to our site any time I hear the sound, and we will send an expert with you to confirm the fault, and this is what I did. I stopped my work and went there, but they did not By sending anyone and they talked to me in a way that is not civilized, as if I was lying

Nov 23, 2021 -

Abdalrahmanalmasri responded

I have no problem talking with this gentleman again and trying to help them solve this problem. I have filmed a new video explaining the problem and that the defect in the suspension and brake system in the front of the car must be changed because it is the problem and you can find out the defect from the video if they have experts who know what they can do. Determine the problem in the suspension and brake system, and I hope that they will be more flexible, responsible and professional in dealing with this problem. Thank you to everyone

Nov 25, 2021 -

Abdalrahmanalmasri responded

I emailed this gentleman a few days ago, but he did not respond, unfortunately. It is a pity that you deal with such uninterested and unprofessional people for their customers' problems. They are just trying to speak kindly only to calm the anger of his customers over their shortcomings in their work and they do not do or try to solve These problems have their customers and I don't know how Toyota accepts to hire such people!!!!

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