Swickard Toyota

Was not notified of dealership change.No coupons were Was not notified of dealership change. No coupons were received or reminders sent for service. Khang was thoroug in his explanation of what needed Was not notified of dealership change. No coupons were received or reminders sent for service. Khang was thoroug in his explanation of what needed to be done. Vehicle service was completed at the time he told me More

Amazing customer service! Thanks to Paul Chung and team for making our last 3 purchases easy and seamless. We look forward to working with the team again! for making our last 3 purchases easy and seamless. We look forward to working with the team again! More

The people are knowledgeable and they have a helpful staff. Good analysis of issues and cost savings recommendations. Took time to carefully communicate recommended service work. Car ready ahead of time staff. Good analysis of issues and cost savings recommendations. Took time to carefully communicate recommended service work. Car ready ahead of time. More

They Pulled up front mats but they did not vacuum the car. I expect good customer service would include a vacuum job on a $45000 dollar car car. I expect good customer service would include a vacuum job on a $45000 dollar car More

We have been using Magic Toyota for years now. They have always done a great job on our cars. We have bought several cars from them and swear by the performance of the Toyota. They have always given us a gr always done a great job on our cars. We have bought several cars from them and swear by the performance of the Toyota. They have always given us a great deal. More

Had to jumpstart Highlander after not running vehicle between Monday night and Friday morning. Highlander started fine with the jump, but ‘Check engine’ and ‘See Dealer for Service’ messages came on. S between Monday night and Friday morning. Highlander started fine with the jump, but ‘Check engine’ and ‘See Dealer for Service’ messages came on. Scheduled service appointment thru the Toyota app, which was easy. Service took 2 hrs… twice as long as the service rep told me to expect. As we’d initially discussed when I arrived, there were no problems, it was just the error message that the dealer had to reset. Don’t know why that took 2 hrs. Also bought wheel locks. Had to wait while one employee talked on the the while the other stood around doing nothing because she couldn’t log in to the system. The only reason it wasn’t annoying was because I was already stuck waiting 2 hrs for them to reset the check engine message on my vehicle. More

My last 2 service visits have been unsatisfactory. Key issues were delays in getting the work completed as promised and poor communication from the service representative. issues were delays in getting the work completed as promised and poor communication from the service representative. More

Just had regular service and all went well - almost. Service was to take about an hour, but they finished after 1-3/4 hours. As I started to drive away, I saw that my mileage and direction screen ha Service was to take about an hour, but they finished after 1-3/4 hours. As I started to drive away, I saw that my mileage and direction screen had been changed to something else and I didn’t know how to get it back to how I had it - so I had to get service helper (he never did tell me his name) to put it back the way it was. Then I left, went about 2 blocks, stopped at a store. As I started my car again, the “maintenance needed soon” showed up. So back to dealership to grab service guy again to make it go away. It’s Not a big deal to change the settings, but a big nuisance that should be done routinely as cars are serviced. you guys know how to do it - I don’t. More

My car is an old model Toyota, but they always give the best service, no matter what the model of my car is. Really thankful for that. best service, no matter what the model of my car is. Really thankful for that. More

John Tomko at Swickard (Magic) Toyota got me a great deal and trade in value for a 2021 4Runner. He followed up and found what I was looking for when other dealers did not put in the effort. Honestly, I want and trade in value for a 2021 4Runner. He followed up and found what I was looking for when other dealers did not put in the effort. Honestly, I wanted to buy closer to home but due to John's great service I was willing to drive an hour to get the 4Runner I wanted! Keep up the great work! More