Swickard Toyota

Not a great experience at all, Started out with Ali... Very pushy salesman and the kind of guy you honestly think of when you hear terrible car salesman. I came in to look at some different Lexus IS m Very pushy salesman and the kind of guy you honestly think of when you hear terrible car salesman. I came in to look at some different Lexus IS models, First one having some seriously ugly interior where Ali keeps going on about how much he loves it.... Great! You buy it than. After test driving a few, I tried the FSport version which is a lot more fun to drive and decided I would like to see some numbers on it. Magic is terrible at trade in prices. They had attempted to give me $3500 less than trade value and after 30 minutes with their back and forth pretending they were calling somebody and me about to walk out the door they finally met the ask. Before signing paperwork I went out to have one more look at the car and noticed a large X keyed into the passenger door. Brought this up and they agreed to fix it. With buying a used car you know there will be little things here and there but they assured me it went through a complete safety inspection. That was a lie... After taking it to Lexus for a fuel pump recall, Lexus showed me the alignment was completely off and had caused extreme tire wear on the insides of the tires and shortly after i noticed the driver bumper clip was completely busted off and it looks as if Magic threw some glue on there to hold it together. These are things you honestly cannot see and put your trust in the dealer. So after buying a $30k car from them, I immediately need to spend $1000 on a bumper, $110 on alignment and $700 on new tires. This is after being told by both Ali and the manager it has gone through a full safety inspection. I did trust that as Lexus is Toyota's premium line and figured they knew what they were doing. **Brought these issues up with the service advisor and was told basically... That sucks, You bought a used car. Service department, Took my car in on a Monday and was told it would be a few days for the paint repair. I explained I was leaving town on Thursday and would be back Sunday morning to pick it up which I was told it would be ready and waiting. Not the case, Tried calling Sunday beforehand and got zero help and than again on Monday but was told my service advisor was off. Car was not ready until the following Tuesday with zero phone call updates or anything. As to the loaner vehicle they provided, A Toyota Tacoma which was completely filthy. The truck was covered in mud and on the inside was absolutely filthy. They had not cleaned or even attempted to wipe down the vehicle. Seriously guys? In the middle of our current Covid situation and thats what you provide your customers... Wow! I will only service my other Toyota's at Rodland Toyota in Everett as they provide a truly professional experience. Be very careful if you shop here, These guys have definitely proven to not be an honest dealer and will do the bare minimum and hope you do not catch these things beforehand. I myself will not be returning here for any of my future vehicle needs. I purchase plenty of cars and have had some really great experiences... Not here at Magic Toyota though. The worst part of it all is I really enjoy their sister company, Michael's Toyota in Bellevue. I have purchased 3 vehicles from them all with really great experiences. Moving forward that may be a different story after this visit. More

If you want a good car I suggest you now by one from magic Toyota. DONT PURCHASE A CAR HERE!!! I wish I didn’t! magic Toyota. DONT PURCHASE A CAR HERE!!! I wish I didn’t! More

Lost my confidence in customer service. Upon leaving this review I'd like to state that this is the 1st Toyota truck I have bought from Magic Toyota, in the past 12yrs I have bought 2 Toyota Upon leaving this review I'd like to state that this is the 1st Toyota truck I have bought from Magic Toyota, in the past 12yrs I have bought 2 Toyota trucks from Rodland, Toyota. I decided to take my business to Magic because I felt the customer service and care was pretty poor at Rodland. I will say this, upon purchasing my vehicle things seemed nice overall I was treated nice and I got a fair deal on my New 2019 Toyota Tundra Pro. Yes, expensive vehicle, anyway When I first purchased the vehicle I noticed some moisture within the headlight and thought maybe its new and its morning could be nothing. After the next week I noticed more moisture and it wasn't going away so I called to see what they could do and to ask about my plates. the associate who answered the phone was not very polite and had a condescending tone. I was pretty annoyed and did not even get to mention my light. I then emailed a customer service director who gave me his card and said to email him if there are any issues, I did and when he called me after my email to him I was told that my light is probably not covered under warranty and Id have to take care of it myself. Can you imagine the disappointment in your dealership and the company you are so loyal to, to be told this after spending a large sum of money on a new vehicle just to be told this like it was no big deal. I have spent a lot of money at Toyota and have given them great trust with my vehicles and I now think they do not care for their customers past the point of sale. Although I would always recommend Toyota I would not recommend the said two dealerships. More

Peter Chen was excellent and his great service had the deal done before we arrived. However we had to wait 3 hours for signing paperwork. deal done before we arrived. However we had to wait 3 hours for signing paperwork. More

Travis was very accommodating to my needs. He worked with me over the phone a lot which was very much appreciated. I’d recommend Travis as someone to work with. me over the phone a lot which was very much appreciated. I’d recommend Travis as someone to work with. More

Got what I wanted without negotiating back and forth. Travis is great to work with, and can make any deal work. Highly recommend this dealership to anyone. Travis is great to work with, and can make any deal work. Highly recommend this dealership to anyone. More

I was no where close to conclude decision on buying a brand new car however just had rough idea of my needs and desire which were really put in perspective by Travis King at Magic Toyota and I really app brand new car however just had rough idea of my needs and desire which were really put in perspective by Travis King at Magic Toyota and I really appreciate his passion to deliver world class service. I got best numbers on my trade in and my brand new vehicle was ready to be driven in no time. Overall high five for amazing experience. More