Swickard Toyota

I visited Magic Toyota on 3/8 for a standard vehicle service on my 2017 Corolla. Upon my service my husband asked me to take a look at some crossovers as we were thinking to upgrade in the future but di service on my 2017 Corolla. Upon my service my husband asked me to take a look at some crossovers as we were thinking to upgrade in the future but did not have any intention with purchasing a car. (Associate I won’t be naming) had came up to me when I was in the parking lot looking at the 2021 Rav4 Hybrid and offered to test drive with me so we did. After the test drive I was willing to go over numbers with him but made it very very clear that unless it was a straight across trade and keeping my payments under $500 I wouldn’t be interested in trading. He then sent me with money to get starbucks for him … which was a bit weird but also an excuse to drive the car again so that was fine. While I was out he had an appraiser (not sure who) look at my Corolla to get the value. This was my first time trading in a car so I guess I wasn’t really prepared to come in with the knowledge I should had, but as an associate I believe the process was not done correctly and in my favor as a customer. Before even letting me know what the value they were offering me on my car The associate had drafted the paperwork to run my credit, obviously I knew what I was authorizing there which was just for my credit to be pulled for the car approval itself. After my credit was ran and I was approved he then started showing my numbers and paperwork which included the value of my car which was priced at $8,000. I then looked up my car on Kelly blue book because I already knew that was well well under the value, coming to find even if my car was in poor condition (it was not, there was no damage besides the rims) it would be valued at the lowest $10,000 so at this point I was definitely not interested but for some reason The associate had it in his head I needed this car, remember me saying I made it very clear? I guess not to him.. He then proceeded to go back and forth trying and trying to change numbers but of course unless my car value was raised I was never going to do it and I told him that. I ended up leaving the dealership and told him I would sleep on it to be nice but I already knew it was not going to happen. Our communication at this point was over the phone or text and I did not visit the dealership again. I told him I was not interested in trading, a credit card, putting down any money, or any of that sort via text on 3/9 twice, and on 3/10 three times and each time it was an overwhelming push back from him that he had some “magical” deal as well as a phone call on 3/9 from his coworker also trying to make it happen. At the end of the day I just told him for a final time I was not interested. Fast forward to 3/18, I open my mailbox to a Toyota credit card I did not authorize or sign for. This is illegal and fraud. I spoke with Toyota credit to report it to the fraud department and they said they would close it but my credit will now be affected from the inquiry. I then spoke with the Director and she basically said its my word against his and hes a trustworthy guy so all she can say was that shes sorry for the miscommunication. There was no miscommunication, The associate knew I did not want a line of credit and specifically said my credit did not need to be ran again. Regardless verbal authorization is not a legal form to apply for a credit card so basically they stole my social security number, and information, and applied for a credit card on my behalf. I told The director I will give her the weekend to come up with accommodations besides "I'm sorry" because that is not going to cut it what so ever. More

Brought my (nearly new) car in for maintenance, got it back with food residues on the seat and food box under. Hope they took the convenience of driving my car to their favorite place as well. back with food residues on the seat and food box under. Hope they took the convenience of driving my car to their favorite place as well. More

Just picked up my 2021 white 4runner. It only took 40 minutes at this dealership, no run around!! They did everything on computer screen so I could see everything they were doing. Not like other places minutes at this dealership, no run around!! They did everything on computer screen so I could see everything they were doing. Not like other places where someone runs to and unknow person for approval to sell a car... More

Magic Toyota has made it easy with my new car purchase. Very friendly and definitely knew what they were talking about. Car was nicely cleaned :) Very friendly and definitely knew what they were talking about. Car was nicely cleaned :) More

Gerardo at Magic Toyota was the Best! We have been trying to buy the 2020 White Sienna Limited for over a month because we live in Arkansas. Gerardo never gave up on us and was diligent and patient. trying to buy the 2020 White Sienna Limited for over a month because we live in Arkansas. Gerardo never gave up on us and was diligent and patient. He kept his cool through it all. Thank you Gerardo for being the best Toyota salesman we’ve ever had! More

Shaylon was very helpful to us today. We appreciate it. He helped us from the start to finish. We owned a Toyota Prius. Shaylon is in service department. He helped us from the start to finish. We owned a Toyota Prius. Shaylon is in service department. More

The sales manager is a liar. He faked a name to send me email and called me to say he could absolutely match my price. When I went to their store, he turned out to be another man then told me the price he email and called me to say he could absolutely match my price. When I went to their store, he turned out to be another man then told me the price he told me on phone could not buy what I want. If I want to buy the car we talked on the phone, I need to pay $3000+ more. All the things they want is just deceive you to the store, then tell you that you have spent your whole afternoon in the store, although the price is much higher than what you have discussed on phone, you should just pay for it so that your time is not waste. Go xxxx yourself Magic Toyota! More

I worked with Art Quiroz to purchase a Toyota Camry. He was transparent , attentive and diligent and very patient, even when I made a mistake. was transparent , attentive and diligent and very patient, even when I made a mistake. More