
Swickard Toyota
Edmonds, WA
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1,647 Reviews of Swickard Toyota
July 15, 2921After an hour and 45 min. waiting, No one July 15, 2921 After an hour and 45 min. waiting, No one updated me or nothing was shown on the screen. When I approach the employee they did not know July 15, 2921 After an hour and 45 min. waiting, No one updated me or nothing was shown on the screen. When I approach the employee they did not know where my car was they needed the license # or color to look for it. I was planning to report a stolen car to the POLICE if they can’t locate my car. I requested to see the manager also and he came down to see me and it took him several min to locate the car. He took it to the mechanic and returned it in 20 min as I requested. Obviously he apologized about the mess of Magic Toyota services. I’m not sure if the car was actually serviced within that time if so why wait that long when I set the appointment a week ahead of time. I like to have the paper work and it is sad to lose a car supposed for serviceD. Even though this is the first time that they lost my car, but they never respect the time the tell you they will finish on it nor the Display screen does it include your car, an employee told me that it is fake. I noticed Magic Toyota claiming in their website, “Our customers are number one” unbelievable!!! More
My car came back, pulling to the right, an odometer number pushed in, and an oil leak. They didn't have the records there, and I'm lucky I kept hard copies over the years. They said I needed all the t number pushed in, and an oil leak. They didn't have the records there, and I'm lucky I kept hard copies over the years. They said I needed all the things they had already done, (but had no record of it). Nice people but all dishonest. More
Buy your Toyota elsewhereMy wife and I purchased a new Buy your Toyota elsewhere My wife and I purchased a new 2021 Highlander Platinum a few weeks ago. The sales experience was fairly typical, a lot of Buy your Toyota elsewhere My wife and I purchased a new 2021 Highlander Platinum a few weeks ago. The sales experience was fairly typical, a lot of pressure to buy the warranty with extreme emphasis on what was NOT covered by the factory warranty, and how expensive some of the items would be if they fail. I foolishly bit on the contract and am strongly considering cancelling. But this isn't really the issue for the one star. The vehicle we purchased, with the highest trim package, doesn't have a tow package. A "port installed option" to configure this vehicle with one is $795. To add one later from this same dealer, between parts and labor is $1404. I asked the finance person and salesman to see if there was any accommodation they could make such as help defray the parts or install cost, and they told me that "parts and service are a different department, there is nothing they can do" and advised that I try to plead my case with the parts and service department. Mea culpa on us for not asking, researching better, and checking on the hitch. It's actually an important feature for us, and one we used a few times / year on the old vehicle we traded. But at no point in the sales process were any questions regarding accessories / features / etc... discussed. It was full court press on the warranty, get the deal signed, and send us on our way. The was no offering to explain features, pair phones, etc like most dealers would do, and the car was actually pretty dirty after looking at it during daylight hours the next morning. The kicker is they had the identical vehicle on the lot with the hitch installed. Same color, same trim, same interior, with the hitch installed, that would have avoided this entire mess. My major issue is this: After spending $51,000 on a vehicle and $2500 on an extended warranty, my expectation is they would be a bit more customer oriented and offer something towards installing the factory tow package. Nope. "different department" and "maybe they will help". This tells me they don't care about their customers post sale. Soon as the ink on the contract was dry, I was no longer a priority whatsoever. No problem overlooking the dirty vehicle, the lack of explaining features, and succumbing to the pressure of an extended warranty is on me. Those are minor annoyances. But car salesman have earned their poor reputation for a reason, and Magic Toyota reinforces every negative stereotype. Hope it was worth a few hundred $$$ I was asking you to help cover. More
I traded in my 2017 Highlander for a 2020 Highlander I traded in my 2017 Highlander for a 2020 Highlander almost a year ago. During the trade, they offered to pay for the damaged windshield and the ext I traded in my 2017 Highlander for a 2020 Highlander almost a year ago. During the trade, they offered to pay for the damaged windshield and the extra miles I went over plus allowing me to trade in 3 months early. All of this was on the contract but 3 weeks after I got the vehicle, I got a bill from Toyota Financial. I took it to the Sales Manager and told them why I am getting billed $1400 dollars and he said it was a mistake and will get it fixed. 2 weeks later, my bill is brought down to $800. I went back and asked him why am I paying for anything when we had made a deal. He made a copy of my bill and said he will get I handled. I told him the due date is coming up and he suggested I pay and Magic Toyota will send me a check for $800. I agreed to pay only cause I don’t want a ding on my credit report. I still have not recieved any check. Every time I call or go there, the Sales Managers say they will handle it and nothing is getting handled. I would like a call from the GM More
Extremely impolite and unprofessional service team you can ever encounter. Took my 2020 Camry Hybrid with less than 21k miles for check engine alert. I was told since the windshield was replaced the vehic can ever encounter. Took my 2020 Camry Hybrid with less than 21k miles for check engine alert. I was told since the windshield was replaced the vehicle diagnostic run has to be performed for $350. I declined the service and requested a regular oil filter service. I was made to wait for over 3 hrs and later came to know the vehicle never made it through service bay as service rep Brandon left the RO unattended intentionally or unintentionally and was gone for the day. Whilst this was being addressed with the Assistant service manager on duty I was told if I need to take my car away or get it done without a single word on the inconvenience I experienced and 3 hrs of wait time. Please train your staff to be courteous to customers if not more. More
Disappointed to see these guys implementing additional dealer markups. Seems like a greedy tactic to place on their long time loyal customers. Not to customer centric. dealer markups. Seems like a greedy tactic to place on their long time loyal customers. Not to customer centric. More
They gave me a fake online quote through truecar that was raised by $4k when I was on the showroom floor. They low-balled my trade-in value and I left after seeing that they weren't negotiating in good faith raised by $4k when I was on the showroom floor. They low-balled my trade-in value and I left after seeing that they weren't negotiating in good faith. They use cheap dealership gimmicks, so be prepared to walk when they start playing games More
Shaylon is an excellent customer service. He go extra mile to make you smile. We have been clients for over 10 years with Magic Toyota. Thank you! Shaylon and service department. mile to make you smile. We have been clients for over 10 years with Magic Toyota. Thank you! Shaylon and service department. More
I purchased a Toyota Tacoma from Magic Toyota based on the "we fully inspect the vehicle" sales pitch. I took the truck in for the first (1st!) oil change. "We noticed your transmission fluid has a leak the "we fully inspect the vehicle" sales pitch. I took the truck in for the first (1st!) oil change. "We noticed your transmission fluid has a leak that needs to be fixed and the cost will be $1400". The service guy said he understood my frustration and I should talk to my sales guy. Sales guy said it was up to the service department. Total runaround. My wife and I have purchased 4 vehicles over the years from Magic. This will definitely be the last. Very disappointed. More
I visited Magic Toyota on 3/8 for a standard vehicle service on my 2017 Corolla. Upon my service my husband asked me to take a look at some crossovers as we were thinking to upgrade in the future but di service on my 2017 Corolla. Upon my service my husband asked me to take a look at some crossovers as we were thinking to upgrade in the future but did not have any intention with purchasing a car. (Associate I won’t be naming) had came up to me when I was in the parking lot looking at the 2021 Rav4 Hybrid and offered to test drive with me so we did. After the test drive I was willing to go over numbers with him but made it very very clear that unless it was a straight across trade and keeping my payments under $500 I wouldn’t be interested in trading. He then sent me with money to get starbucks for him … which was a bit weird but also an excuse to drive the car again so that was fine. While I was out he had an appraiser (not sure who) look at my Corolla to get the value. This was my first time trading in a car so I guess I wasn’t really prepared to come in with the knowledge I should had, but as an associate I believe the process was not done correctly and in my favor as a customer. Before even letting me know what the value they were offering me on my car The associate had drafted the paperwork to run my credit, obviously I knew what I was authorizing there which was just for my credit to be pulled for the car approval itself. After my credit was ran and I was approved he then started showing my numbers and paperwork which included the value of my car which was priced at $8,000. I then looked up my car on Kelly blue book because I already knew that was well well under the value, coming to find even if my car was in poor condition (it was not, there was no damage besides the rims) it would be valued at the lowest $10,000 so at this point I was definitely not interested but for some reason The associate had it in his head I needed this car, remember me saying I made it very clear? I guess not to him.. He then proceeded to go back and forth trying and trying to change numbers but of course unless my car value was raised I was never going to do it and I told him that. I ended up leaving the dealership and told him I would sleep on it to be nice but I already knew it was not going to happen. Our communication at this point was over the phone or text and I did not visit the dealership again. I told him I was not interested in trading, a credit card, putting down any money, or any of that sort via text on 3/9 twice, and on 3/10 three times and each time it was an overwhelming push back from him that he had some “magical” deal as well as a phone call on 3/9 from his coworker also trying to make it happen. At the end of the day I just told him for a final time I was not interested. Fast forward to 3/18, I open my mailbox to a Toyota credit card I did not authorize or sign for. This is illegal and fraud. I spoke with Toyota credit to report it to the fraud department and they said they would close it but my credit will now be affected from the inquiry. I then spoke with the Director and she basically said its my word against his and hes a trustworthy guy so all she can say was that shes sorry for the miscommunication. There was no miscommunication, The associate knew I did not want a line of credit and specifically said my credit did not need to be ran again. Regardless verbal authorization is not a legal form to apply for a credit card so basically they stole my social security number, and information, and applied for a credit card on my behalf. I told The director I will give her the weekend to come up with accommodations besides "I'm sorry" because that is not going to cut it what so ever. More