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Swickard Toyota

Edmonds, WA

4.7
1,650 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,650 Reviews of Swickard Toyota

February 04, 2022

I was treated with upmost respect and most importantly I received an excellent service, huge thanks to Mr. patrick From service center for going above and beyond to help me More

by Massay rad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick
Feb 04, 2022 -

Swickard Toyota responded

We really appreciate you taking the time to share your experience with us. We are thrilled to know Patrick provided you with exceptional customer service and we’ll be sure to share your positive words with him! Enjoy your weekend!

February 04, 2022

Staff are respectful, accommodating and knows what I need serviced for my car. Good rapport. Alan who drove us home and back is a good person. I just didn’t like the waiting when we came back to pay and get More

by lamp4s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Feb 07, 2022 -

Swickard Toyota responded

It's lovely to hear your positive feedback! We rely on customers like you to let us know what we’re doing right and what we can work on to continue to provide the best experience possible! Thank you for being such an amazing longtime customer and we hope to take care of you for another 21 years!

February 04, 2022

Everyone was nice and professional but I did have a oil change and tire rotation and they did not do the tire rotation and I went inside and told More

by Rolf86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler, Paul Chung
Feb 07, 2022 -

Swickard Toyota responded

We are thankful for your nice review and we apologize about missing your tire rotation. We are in the process of training our new tech about process and procedures. Please stop back by or contact our service director, Kevin Nelson, at(425)608-4727 or email Kevin.Nelson@Swickard.com so we can get this resolved. Thank you!

February 04, 2022

Very honest, not the fastest but always willing to make it right. Would highly recommend for regular maintenance. More

by nicolerhoten
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Feb 07, 2022 -

Swickard Toyota responded

Thank you for you review! We are constantly working on ways to improve our wait times! We appreciate you sticking with us during these trying times! Enjoy your week!

February 04, 2022

Service advisor was nice, they did a fine enough job with my car, but 2 hours and 15 minutes for an oil change is ridiculous! More

by Mnuteman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Feb 07, 2022 -

Swickard Toyota responded

Thank you for taking the time to leave us a review! We apologize for the extra time you had to wait. We are working diligently to improve our efficiency in our service department due to our short staff. We appreciate you being our customer! Have a terrific week!

February 04, 2022

Excellent customer service! Fast, friendly, and polite. Will be a returning customer! Thanks again Swickard!! More

by Trdeniston84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bianca (Goldteam)
Feb 07, 2022 -

Swickard Toyota responded

We greatly appreciate customers like you and for leaving us such a wonderful review! We look forward to seeing you for your next service visit! Have a spectacular week!

February 04, 2022

Way too many text reminders of my appointment - one day prior and a week ahead should've been sufficient, but I got four, which seems like overkill. Staff is always pleasant and communicative. Never had a More

by Raine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Feb 07, 2022 -

Swickard Toyota responded

Raine, we’re thankful for great customers like you! Your feedback has not gone unnoticed. What you shared with us will continue to help us as we seek to refine the reminder notifications with our new call center. Have a good Monday!

February 03, 2022

I have always had great service here. Shaylon and other service people do their best to make sure you know what is going on and they give you the great service. Thank you. More

by karcu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaylon Depew
Feb 04, 2022 -

Swickard Toyota responded

Your positive words mean a lot to us and we’re thankful for the 5-Star review! Makes us happy to know you are pleased with Shaylon and service team and it sounds like they took very good care of you. We hope you have a great weekend!

February 03, 2022

The staff is always extremely friendly and helpful. The service is quick and is typically a little bit shorter than the estimated time. The waiting area is comfortable and has plenty of space. More

by jaywnelson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaylon Depew
Feb 04, 2022 -

Swickard Toyota responded

Jay, we are very thankful for the wonderful review! We’re so glad to hear your overall experience was positive. Please come visit us again! Have a good weekend!

February 03, 2022

I enjoyed a smooth, professional experience. Technicians were friendly and helpful. I’ve had my car serviced at Swickard 4 times, I believe, and I’ll stick with them. More

by Jimpolacek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Feb 04, 2022 -

Swickard Toyota responded

Thank you for much Jim for providing us with such an awesome review! Your loyalty as a customer is greatly appreciated and we look forward to servicing you in the future.

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