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Szott M-59 Chrysler Jeep

Whitelake, MI

4.7
338 Reviews

6700 Highland Road

Whitelake, MI

48383

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Showing 338 reviews

April 14, 2012

After shopping around for weeks, I had decided try this Szott Dealership in White lake as my last hope. This was make or break for me as I was ready to give up. When I first drove up they had a good selec More

by buddrive2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
March 30, 2012

this is by far the worst dealership filled with unprofessional scam artists dont deserve to even be called sales professionals. my sister and i drive one hour to the deaer ship after we saw the ama More

by girlie222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
jacob newman
Apr 10, 2012 -

Szott M-59 Chrysler Jeep responded

I am very sorry to learn about your experence here at Szott Chrysler Jeep. I would like you to know that we reviewed your concerns and spoke with the staff members involved. I am aware that you and your sister came to our dealership to look at vehicles shown in our ad. I am also aware that prices were never given to you during your vist because your father would be the one purchasing this vehicle for you. When your parents did come to the dealership a few days later it was at that time we discovered that they/you were missing qualifications to meet the ad price. All advertised prices are based on Employee pricing using all possible incentives from Chrysler. These incentives include returning lease loyalty, direct mail coupon, military rebate and others. Our newspaper ad also states at the bottom that all taxes, title, destination, plates and state fee's as well as the first months payment and all down payments are due at delivery. I am not sure that all this information was passed on to you from your parents our my sales staff while you were here. I find that many customers like yourself are unaware of these required fee's.

February 02, 2012

"$1,000 over Bluebook!" is a blatant lie. I had two trades to offer... for the first one, they rated the car in "fair" contidition when it was absolutely perfect minus a scratch in the rim, and More

by jeepguy12345
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa
Feb 06, 2012 -

Szott M-59 Chrysler Jeep responded

Mr Quinlan, Doug Ducat, Gsm, Szott M-59 C/J. I am the gentleman that spoke to you the afternoon of 2/1/2012 by phone. At that time I had offer you $19500 for both of your Trade-in. Your Honda with a 110,000 miles does not fit in our guide-lines as a resale retail unit. It is a unit that we would send to the Auction and hope for the best. Your Volkswagon Jetta might be a resale unit depending on inspection reports. The disclaimer said: Trade in Value must fall into KBB guidelines. I know we put good money in your trades.Far as pricing the New Wrangler , it was still unclear to us on which unit you wanted. Order vs something in stock. Its not uncommon for customers to miss caluate the ever changing market value of their trade. As Dealers, we have system in place to help to determine a fair market value for your Trade_in. We feel that we have done this.

January 05, 2012

I would recommend Szott M59 Dodge to anyone and everyone!! They are the most professional and honest dealership I have ever done business with. Everyone that works there is nice and extremely hel More

by REXLEE2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thad Szott
January 04, 2012

I have been in this place twice before, high prices, bad salesperson. No deal. Recently I gave them another chance. I called for a price on a van. Still waiting for return call. I bought a van the same day More

by TonyJoyKlu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
"bob"
August 28, 2011

My wife and I dropped our Mini-van off to get some problems fixed before the warranty expired. They had to order the parts so we had to bring it back up on another day. We rescheduled and showed up More

by gjmdeputy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Rose
June 13, 2011

These guys are liars. They took our down payment over the phone and after we drove 3 hours to pick the car up we found out they sold it to someone else. Still waiting for them to return our credit card More

by markallanh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris and Nick
November 09, 2010

The service was excellent, I had to come late on a Friday and Andrew and the finance gentleman Eric(I believe) stayed late to get me financed and sent me home with the car then came out to my work to close o More

by mcneilgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Haller
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