The initial car buying experience, was great. After
that, not so much. I purchased a 2021 Honda CRV the Wednesday after labor day. My car payment wasn't due until 09/25, so I figured 3 weeks was plen
that, not so much. I purchased a 2021 Honda CRV the Wednesday after labor day. My car payment wasn't due until 09/25, so I figured 3 weeks was plenty of time for them to pay off my trade. WRONG. As 9/25 approached, I reached out to Ariana Oliva, the finance manager who's actually at a Toyota dealership. I told her it had been 3 weeks since I purchased and traded and asked for the status of them paying off my car. She said she would look into it, and get back to me.
She may have sent the initial email, but she never followed up with me. I emailed her 10/7 asking again for status, and provided her with an updated payoff amount. They said they would get it handled.
I followed up again 10/18 for status as the car had still not been paid off. And told them how frustrated I was with the process as it had been 6 weeks since the trade in. At this point, I had to call my lender and beg them not to report a late payment on my credit report and explain to them how ridiculous the dealership was.
Then, 10/21 I had to reach out again. My lender had received payment, but not for the full amount. So I gave her the remaining balance info.
10/28 I followed up again, as the remaining balance was still reflected on my account, now nearly 2 months later.
Today, 11/3 Tampa Honda had the NERVE to call me not once, but TWICE, asking ME, to get with the lender to find out why they wouldn't release the title to the vehicle.
Was I snippy to the two ladies who called? You bet I was. I let them know they needed to speak with their own finance department to find out what was going on, because to my knowledge, the lien had not been paid in full.
Later this afternoon, my lender called me and told me they couldn't release the title yet because they had just received the final payoff YESTERDAY, and it takes 7-10 days to process.
All in all, it took from 9/8 when I traded in my car until 11/2 for them to pay it off.
I will NEVER purchase another vehicle there again.