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Tanner Motors - Service Center

Brainerd, MN

4.4
736 Reviews

736 Reviews of Tanner Motors - Service Center

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February 10, 2025

Excellent job, great service, dedicated, outstanding communication, friendly, exceptional service, and paid attention to all the details. More

by SERVICE@DIGGITYDOWDLE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Tanner Motors responded

Thank you for the 5 stars all around for our service team. I couldn't have said it better myself!

February 09, 2025

Tanner Motors did not contact me in a timely manner when I answered a customer service text on a service failure. I brought my truck in to have it serviced in December. Service Rep informed me that they cou More

by MURPHY1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Tanner Motors responded

Glad it was taken care of in the end, Murphy. Nothing is worse than things not being followed up on, so I'm relieved it got handled and that you're happy again. I'm sorry for any inconvenience this caused.

February 09, 2025

so far so good. have not ben in the car much yet, just got out of clinic. But looks great. More

by CHARLIE.SUE.TRAVEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Obrycki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Banse
Feb 11, 2025 -

Tanner Motors responded

5 Stars! Enjoy the new ride! Thanks again from the team at Tanner Motors!

February 08, 2025

Fast service and awesome waiting area with snacks and refreshments. I do wish they would include labor cost when giving you a quote for an oil change. More

by LINNEA.AMES8365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Tanner Motors responded

Thank you for the review, I passed this on to my Service Manager Glen, who said that labor is included in our pricing however there are some coupons from the manufacturer that are worded a little different and as such we have to break out the costs differently, He is talking with all the service writers to make sure that on oil changes they are clear on the costs at check in, I do apologize for any misunderstanding, and am glad you found the snacks and refreshments in the waiting area satisfactory.

January 29, 2025

Great service in a very timely manner. Another great experience at Tanner Motors in Brainerd! More

by jeffjanegeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Tanner Motors responded

Thank you as always for having your service done with Tanner Motors! and thank you for the 5 star review!

January 24, 2025

very nice good job 15 words way too many words. I’m not that chatty. More

by BABYLAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Tanner Motors responded

Great review! Thanks!!

January 16, 2025

Promptly greeted when I arrived, Elliot knew exactly what I arrived for. He gave me an estimate how long it would take. My Pacifica was fixed and ready 10 minutes early. They also showed me what to d More

by SRROYLAKER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elliot
Jan 17, 2025 -

Tanner Motors responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Elliot and our team provided you with prompt, efficient, and thorough service. It’s great to know your Pacifica was ready even earlier than expected and that Elliot went the extra mile to show you how to handle the issue if it arises again. Your satisfaction is our top priority, and we’re so glad we could exceed your expectations. If there’s ever anything else you need or any questions you have, don’t hesitate to reach out—we’re always here to help! Thank you for choosing Tanner Motors. We look forward to serving you again in the future!

January 16, 2025

Helped work through my extended warranty so that my service was covered minus my deductible. More

by annrezac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Tanner Motors responded

Extended warranty works again! That's Great to hear.

January 13, 2025

Good service short wait time very friendly service desk service manager very happy with her help More

by MHMCGILLIS1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Tanner Motors responded

Glad to hear that your service wait was short, and everything went well.

January 07, 2025

service was completed on time and was done properly. The service people were very friendly More

by BOB4619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Tanner Motors responded

Thank you for the 5 star review, on our service dept, glad everything went well.

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