Tansky Sawmill Toyota

I've been a Tansky customer for a little over six years and will never return for another vehicle again. Please never lease or purchase a vehicle from this location and avoid trading your car in here at al and will never return for another vehicle again. Please never lease or purchase a vehicle from this location and avoid trading your car in here at all costs. See below for my reasoning. I paid off a lease a few months in advance but then received an email back in October about the dealership buying out leases and used vehicles, so I checked out their selection and decided to move forward with a lease toward a new RAV4. I called Toyota Financial Services and requested a refund for my overpayment and they obliged, letting me know that it would take a few weeks to reach me via check in the mail but it was in process. I moved forward with the RAV4 and that was that. A month later I still hadn't received the check, I called Toyota Financial and they let me know that the dealership didn't pay the full amount of the lease and they kept my money to make up the difference. They then explained that the dealership would have to refund my money because of the shortcoming/end of lease terms. I called the dealership, explained my situation, and was told a manager would reach out to me in a few days. Two weeks went by and I heard nothing. I repeated this process three times and still hadn't heard anything, so I got a corporate customer service resolution specialist to forward my issue to one of their corporate team members within the dealership who then reached out to me. After explaining the situation again, she said she'd need to review the lease agreements and would contact me again. After a day or so she reached out and couldn't determine where my overpayment had been made, then got the sales manager, Steve King, to speak with me about it. He was immediately defensive and accusatory saying that they didn't owe me anything, etc. etc. I explained that there was absolutely an amount owed to me, I paid for 36 months and turned it back in for a new lease after 34 and that I can't be charged for something that I didn't even have in my possession. His first reaction was literally "Why would you pay ahead"?. He then went on to say the refund would have to come from Toyota Financial since they provided the payoff quote. I asked if he'd call them with me and he refused saying he would only speak to the same representatives I would. Clearly it was going nowhere, so I said I'd call them again and did. After they told me the same thing, I took things to the Attorney General for mediation since neither party was helping me. Once the mediation began, the story changed to "We've tried explaining equity to this customer multiple times" and that they don't owe me any money, etc. I explained the math, showed them where to find the information I used on their own documents, and then never received a response and they let the mediation fail. I called Toyota Headquarters to escalate the issue and they said they can't do anything other than log a complaint against the dealership. It's been seven months now and I've still not received a dime. This dealership, and Toyota as a whole, is an awful company with no moral integrity and are completely untrustworthy. I legitimately loathe this company and dealership and wouldn't recommend them to anyone. Please do not purchase a vehicle with Toyota as they clearly cannot be trusted in the slightest to correct any errors on their end. More

Tansky Toyota could not fix Toyota car, They took thousands for nothing, Went to Germain Honda fixed in 2 hours for 20% of what Tansky charged me Thousands for nothing. Tansky Toyota Refused to adm thousands for nothing, Went to Germain Honda fixed in 2 hours for 20% of what Tansky charged me Thousands for nothing. Tansky Toyota Refused to admit their mistake, Refund my money, or incompetence of their staff , Such an Incompetent management.. Stealing my money.. Tansky Toyota is mainly Bad corrupt management who cover their tails. They only care was about the money.. Without even Doing the right job. They never intend to fix their own mistake or refund wrongful job, They must keep coming with problems, and charge money.. Once they received the money, they actually treat you like garbage, You will see all smiles and politeness when you come in, the service guys are ok, the actual customer reps, and Management, Seems like all White power team, "There is some obvious signals if you look" I paid over $1300.00 and still the car not fixed, and the management would even have the car for a while, then do nothing, just trying to buy time, to calm you, and figure another way, to find problem with something else. And in all those years Management and top guys there are only Of White / Caucasian race. Wow. The worst part, and all to blame, are the management, After complaining, and going to one after one, nothing fixed, kept my car for weeks, saying they will fix, and then finally when I went to pick my car, after they kept buying time over phone The management and Customer rep. did not know that the car was there ? all this time? They were just telling me lies over the phone and they did not look at the car and surprised that they have it on the lot?!! and that they have the keys Surprisingly My Toyota car was fixed in less than 2 hours across the road in the Honda Dealership of Germain!! Bad reputation for Toyota. wondering why Toyota is even damaging its name with such dealer.. Tansky is Awful, unprofessional management, and as a White person myself I can say they are "White Power Company". Just look at the top management!! More