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Tasca Chrysler Dodge Jeep Ram of White Plains - Service Center
White Plains, NY
51 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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51 Reviews of Tasca Chrysler Dodge Jeep Ram of White Plains - Service Center
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March 17, 2022
Brought my 2019 jeep overland lease in because there was an oil stain on engine block. They said it was hoses leaking going to engine and radiator leak. Powertrain warranty is 50k I have 36k they said if I an oil stain on engine block. They said it was hoses leaking going to engine and radiator leak. Powertrain warranty is 50k I have 36k they said if I speak to the sales manager for a new lease they might be able to get it under power train warranty. I spoke to the sales manager and then he said he had to get back to me. Hours later without a car I call Christian the service guy back and he said he has to hear from sales guy if I'm gonna work with him on new jeep. Frigid sales pitch to get a new jeep when I need my car fixed.... I said I don't have time and need my car asap for work. So I picked it up unfixed and they charged $180 diagnostic fee. No solution just bs. More
by Tony
Helpful November 18, 2021
Victor,the service manager is so extremely nice and attentive with the needs of the customer. There was an issue with my car and he was so honest with me and upfront as well as communicated with what w attentive with the needs of the customer. There was an issue with my car and he was so honest with me and upfront as well as communicated with what was going on with my car. I can't say enough good words about working with him. More
by DFrankel
Employees Worked With
August 28, 2019
Refused to honor warranty They refused to replace a broken seat part that was under warranty on a brand new jeep because I bought it at another dealership. They told me I have They refused to replace a broken seat part that was under warranty on a brand new jeep because I bought it at another dealership. They told me I have to take it back to the dealership I bought the vehicle from More
by sr1
Employees Worked With
Christian White
February 25, 2019
Jeepers Mr. DeFeo, The service we received on our Jeep, met and exceeded our expectations, way over a "10", as it always is at WP CJD!! Chris is a phenome Mr. DeFeo, The service we received on our Jeep, met and exceeded our expectations, way over a "10", as it always is at WP CJD!! Chris is a phenomenal Jeep mechanic, and his work is flawless every time, no matter how challenging ! His knowledge and expertise are amazing, and we feel so lucky to have him. He did such a great job! Wow! He has our 100% customer loyalty. And then there's Rena! She is so knowledgeable and efficient, and makes us feel like royalty ! We always look forward to seeing her, she makes us feel really special! After 10 years of doing business with you, of describing the best service ever, I'm starting to run out of "praise" words for Rena and Chris, and that's about the highest compliment anyone could get! These two are the greatest examples of what you, Mr. DeFeo, are all about, what your dealership is defined by, and you are so blessed and lucky to have them! Mr. DeFeo, please give these two exemplary employees recognition for the outstanding and above-the-norm jobs that they so consistently do! Chris and Rena are truly the heartbeat of your business, and huge assets!!!! Rena and Chris, we appreciate you, always! And a special thanks to Victor Rodriguez for also making us feel like valued customers, for his knowledge and special Jeep expertise, and for great “Jeep” talks! Sincerely, Loyal Customers Tony Baiocco and Molly McArthur (2010 and 2011 Jeep Wranglers) More
by Tony n Mols
November 29, 2018
Unbelievable Customer Service Franco Lombardo is the best! After having an awful experience with Eastchester Chrysler Jeep, Franco came through when we needed him most. We had le Franco Lombardo is the best! After having an awful experience with Eastchester Chrysler Jeep, Franco came through when we needed him most. We had leased the car through Eastchester Chrysler Jeep and when it came time to return the car, Eastchester refused to take it. We couldn't even get them to schedule an appointment. They claimed that the banks weren't picking up the cars and that they weren't accepting any more. They wouldn't even return our calls...not even the manager. Other Jeep dealerships were baffled that a dealership wouldn't take the car back from a customer who leased from them. Out of desperation, I called White Plains Jeep and thankfully found Franco. He understood the situation and even though we didn't lease from White Plains Jeep, he made our problem his priority in finding a solution. 5 days later, I was able to bring the car in with no issues. Franco's level of customer service and professionalism is unparalleled to any dealer (not just Jeep) that I have ever experienced. White Plains Jeep - You have a loyal future customer :-) Thank you Franco for everything. More
by Sakihall1
Employees Worked With
FRANCESCO LOMBARDO
November 07, 2018
Angela - Service Sebastiano Pattavina is an amazing mechanic well he is really a “Doctor of vehicles” I only trust to service my Jeep. Sebastiano checks my vehicle tho Sebastiano Pattavina is an amazing mechanic well he is really a “Doctor of vehicles” I only trust to service my Jeep. Sebastiano checks my vehicle thoroughly and makes sure everything is working properly before I leave the dealership. If there’s a problem it is fixed in no time. Thank you so much Sebastiano for all you do! More
by Angela
Employees Worked With
Sebastiano Pattavina
May 17, 2018
Roland in the Service Dept is top notch I recently had my Jeep serviced at White Plains Chrysler Jeep Dodge and dealing with Roland W. in your service department was a top notch experience. I recently had my Jeep serviced at White Plains Chrysler Jeep Dodge and dealing with Roland W. in your service department was a top notch experience. Normally I dread bringing my car into any dealership but he made the experience very easy. He always returned my calls, explained things clearly, and worked with me to get things taken care of. I hope Roland gets the recognition he deserves because he goes above and beyond. More
by JE
Employees Worked With
Roland Wagner
March 10, 2018
Tried to charge me for services I didn’t need A few months I dropped my truck off to get serviced before I moved to Another state and I was informed that I needed to have front differential, tran A few months I dropped my truck off to get serviced before I moved to Another state and I was informed that I needed to have front differential, transfer case, and rear differential work done on my truck which was around $700. I moved a few weeks later and took my truck into a service dept in my new state to get the work done and I was told that my truck doesn’t need front differential or transfer case work done because my truck doesn’t have it due to it being a RWD. I’m glad that the new service dept that I’m going to now is honest enough to tell me that I didn’t have to waste my money on services I didn’t need. More
by EJS
Employees Worked With
Service Department
February 05, 2018
Excellent I'm surprised at some of the bad reviews. White Plains Jeep fixed our Grand Cherokee where the selling dealer couldn't. Back in December we brought ou I'm surprised at some of the bad reviews. White Plains Jeep fixed our Grand Cherokee where the selling dealer couldn't. Back in December we brought our Jeep to a dealer in Putnam for a creaking noise in the suspension. After a test ride with a manager, he was confident of where the noise was coming from. Great, well left the vehicle there, and returned back to Westchester. Later on in the afternoon I received a call back from the dealer stating that our vehicle was ready. When I acquired about the problem, I was informed that the sway bar bushings was what was the problem, and they removed and greased them. As a bus mechanic it didn't seem right, we replace bushings when they are bad. I was assured that it solved the problem, and it was a permanent fix. Well, all was great the next day when we picked it up. The day after it was back to creaking. White Plains always did our warranty work with no problems. Why did I change is a question I don't have a answer for. I called and spoke to Chris and explained my problem. His earliest appointment was the Wednesday after Christmas. My wife dropped it off the day before, and by 10am Wednesday it was fixed. WPJ replaced the bushings, sway bar, and completed the fix before the job was supposed to be started. Over a month later our Jeep doesn't sound like a Model T going down the road. More
by Ray B
Employees Worked With
Chris
February 02, 2018
Fantastic experience!! I baught a remanufactured transmission through white plains dodge for a customer car (I have my own shop). After installing the transmission it had s I baught a remanufactured transmission through white plains dodge for a customer car (I have my own shop). After installing the transmission it had some minor issues, the way the warranty is written if an independent repair shop purchases and installs the transmission and there are issues they reserve the right to bring it to the dealer, which is what brought me to white plains Dodge. Before I describe my experience with this particular dealer I would like to add that they are about a 45 minute ride for me, but having had too many awful experiences with Garavel and scap (the dealers that were local to me) parts departments, I decided to try white plains, I have no customer history with them, and this transmission is literally the first part I have ever baught from them. Having been in the automotive business 15 years and knowing how hard a lot of dealers are to deal with and what some mechanics are capable of I was expecting a battle. Once I met Christopher Conticchio (I think I spelled it right) (service adviser) and Joe Cavalierri (technician), I breathed a sigh of relief, Chris was very professional and treated me like I had been a customer for years, He listened to my issues with the transmission, properly documented it, and gave me no arguements over the warranty. Joe is extremely knowledgeable and friendly. Knowing most mechanics are paid on a basis of commission, they usually don't want to waste their time talking to a customer. This was not the case with Joe, he took a test ride with me to feel the concerns, and he was more than happy to do so. After taking the test drive with Joe and discussing the issues I was having with the transmission and just in general talking about the mechanics of cars, I was 100% comfortable with him working on my customers car. I will be more than happy to take that 45 minute ride in the future because I KNOW I will get good service here. More
by Burnout Automotive LLC
Employees Worked With
Christopher Conticchio, and Joe Cavalierri, Service Department
