Tate Chrysler Jeep Dodge Frederick

Worst service I’ve ever received Had my 2012 RAM 3500 at Tate to have the key fob programmed. Received a call from Jesse in service saying they couldn’t program the fob because the Had my 2012 RAM 3500 at Tate to have the key fob programmed. Received a call from Jesse in service saying they couldn’t program the fob because the truck had no power. I wasn’t sure why the truck had no power since it had power when it was dropped off. After almost two weeks Jesse calls and says they do not know what’s wrong with the truck and should have it towed out of their shop. To top it off they charged me $135.00 for their diagnosis. What diagnosis ? They couldn’t figure out what the issue was. Update : 7/2/19. I called the Glenn Burnie location of Tate because I was told that’s their main location . I asked to speak to Mr Tate. I was told by Jenny in the warranty department that there is no direct line to Mr Tate. I guess he should run for president then !! I asked for 2nd in command at Tate and was told to speak with a Michael Johnson. After being place on hold by Jenny for ten minutes I decided to hang up and call back. I left two voice mails for Jenny on 7/1/19 with no return call. I called back today 7/2/19 and left Michael Johnson a detailed message with no return call from him as well. I decided to file a claim against Tate for the damage to my electrical system they created. They also did not put any of the parts they removed from my truck back together. Instead they threw all the parts on my front passenger seat and rear seats. If you would like to see pictures of the mess the left me just email me at - goldenspring@comcast.net. I have been in business for 27 years and have never dealt with a more incompetent dealer in my life. Do yourself a favor and stay clear of this dealer ! More

Worst car purchase and service experience ever! I purchased a used Jeep Renegade on 11/17/2018. Had the car less than a week and check engine light went on, called service and they said to drive un I purchased a used Jeep Renegade on 11/17/2018. Had the car less than a week and check engine light went on, called service and they said to drive until convenient for me to bring in for service. Took in the shop on 12/15/2018 for check engine light and hard shifting in transmission. While in the shop vehicle was wrecked by employee. Asked about $2,6544.00damage being reported to CarFax was told would not be reported because damage was done in the shop. Didn't get car back until 1/2/2019 from service. Got back still same shifting problem, took back in the shop on 1/8/2019, got it back on 1/9/2019 still having shifting problem. Had to take Wayne on drive so he could see the problem. Said yes it has a problem but not throwing a code so have to go through a process to get the vehicle repaired. Ran CarFax report and damage is reported and the price of the vehicle is now $2,000 less than what I paid for it. Had a towing charge of $200, have had to take off 1.5 days from work dealing with these issues. Have spoke with Patrick Sales Manager, Keith, Wayne and Tyler in Service. Called and email General Manager with no response. I have purchased over 5 vehicles from them in the past don't understand why this experience has been so bad. More

Jeep Grand Cherokee in an afternoon. I researched my vehicle and test drove my selected vehicle. Rick Moffett understood my prior experience with the Jeep Gand Cherokee and did not over s I researched my vehicle and test drove my selected vehicle. Rick Moffett understood my prior experience with the Jeep Gand Cherokee and did not over sell his product. He was able to meet my price expectations. The finance department was able to beat my auto banker's loan rate. Vehicle plates and registration papers were swapped that afternoon from my old 2007 Jeep Grand Cherokee to the new 2017 Jeep Grand Cherokee. More

Service department worst experience We brought our Jeep Grand Cherokee in for electrical issues and door lock (item #3 on the work order) and picked up the vehicle and paid in full ($286 We brought our Jeep Grand Cherokee in for electrical issues and door lock (item #3 on the work order) and picked up the vehicle and paid in full ($286). LED car headlights stopped working while driving at night; not a pleasant experience. Returned the the car to the dealership within 50 miles of first service (32 miles were the round trip to drop off)) to have the issue fixed and the same door above fixed again. We were clear in follow up phone calls that we wanted LED bulbs. Picked up the car a week later only to discover they had replaced our expensive LED bulbs with OEM. Asked to speak to the service manager to explain this was unsatisfactory. He assured us he would make it right and credited the bill. Two weeks later we called to get an update. We were informed they did not realize the car was there and had done nothing to repair the door lock or lights. Was then told we did not tell the truth about the door even though we paid the first invoice in full. So disappointed with the experience to date we went to pick up the vehicle paid the full bill ($506) and never will return. Do not get service here. More

Great Experience will return in the future I was looking to maybe replace my 2007 Chrysler Town Country Minivan. I like the Chrysler minivan line. There was a 2014 Chrysler Town Country Touring I was looking to maybe replace my 2007 Chrysler Town Country Minivan. I like the Chrysler minivan line. There was a 2014 Chrysler Town Country Touring Minivan I was interested in. I had seen advertised on the website. I liked the price as I was not looking to take on another car payment. I did not plan on actually buying but did. Jason was polite, willing to listen and made me feel comfortable with the entire process. I wanted to trade in my 2007 Chrysler Town Country touring for a 2014 Chrysler Town Country Touring. I liked how I have been treated by not only Jason, Wetzel, and all the used sales Dept. I have no complaints, I feel like they actually took time for me. More

Service department = frustrating experience Had a frustrating experience with Tate. It started the night before when I received a text message confirming my appointment. The message said "text Had a frustrating experience with Tate. It started the night before when I received a text message confirming my appointment. The message said "text back with questions," so I did. I asked if there was a courtesy shuttle and I received no response. Suggestion: Either use text messaging to comm with your customers or don"t. But the lack of response is NOT helpful or good customer service. In fact, it's frustrating. The next day. I walked in for a schedule appointment and no one acknowledged me. I stood there awkwardly while people clicked on their computers, waiting to hear "be right with you, ma'am" or "welcome to Tate." Nothing. Finally, I said "do I need to talk with someone specifically...what do I do." A man, who didn't even bother to look up from his screen, said "be with you in a minute." Horrible first impression. Suggestion: Greet customers when they come in. How about having the receptionist to the left acknowledge customers if the service techs are busy? Come on...not rocket science... So, despite having a scheduled appointment. I was told "may or may not be seen." He went on to discuss how busy and backed up they were. Yada. Yada. Yada. Suggestion: Stop overbooking. Don't you get tired of pissed off customers who have to schedule their day around service. Aren't you tired of saying "don't know if it will be done today..." and dealing with frustrated customers. Hire some techs. Change your booking policies. Do something. Whatever. So I am stuck in Frederick waiting with promises of a call back and an update. I once again received a text saying "reply to this text" if you need anything. I did...twice...requesting an update...NOTHING. I had to call back repeatedly. It was closing time, and had not heard anything. Finally...after I called back...again...my truck was ready. Suggestion: If you say you are going to call with an update...call with an update. Your courtesy shuttle would not take me home, so i was stuck...waiting... Got the truck. Noticed the oil change indicator had not been reset. Great. They were closed. Did they really change my oil or were they "too busy?" I called Sat morning, and the guy who answered the phone said "all evidence suggests" it was changed, but he couldn't tell me for sure. What the heck does "all evidence suggest" mean? I asked for a straight answer and yes got frustrated. He could not give me one. He went on to say "it's been a rough week" at the shop and would have the service manager call me. He didn't want to deal with me. Oh...and he did tell me I could drop back by and have them check it out and reset it. Sorry, Tate...I can't drop everything and drive 45 mins back to your shop and sit there for something YOU SHOULD HAVE DONE PROPERLY in the first place. Suggestion: Add some sort of line item to your system that says "oil change complete? yes or no." If a service tech can't say definitively that an oil change happened...it's a problem especially when you customer paid for it. More

Great buying experience Overall a great car buying experience. Rick was awesome and so helpful in explaining the car, options/features and guiding me thru the entire process. Overall a great car buying experience. Rick was awesome and so helpful in explaining the car, options/features and guiding me thru the entire process. Paul in financing made the actual purchase so very easy and gave some great advise for setting myself up for improving credit scores for better loan rates in the future. Also a shout out to the gentleman that did the finish up details before we drove off the lot, he was very sweet and did a great job. An outstanding team of people! More

Disorganized, yet polite staff. Negative process Rate and review Tate Chrysler Jeep Dodge Frederick, 5629 Buckeystown Pike, Frederick, MD 21704 christianjacen Posting publicly. Learn more I Rate and review Tate Chrysler Jeep Dodge Frederick, 5629 Buckeystown Pike, Frederick, MD 21704 christianjacen Posting publicly. Learn more I bought a 2015 Dodge Charger from Tate used. I gave them asking price for their car and they gave me asking price for my trade. The salesman did not know what oil type was used in the Charger. He was polite and helpful, but still pulled a few shark tactics to sweeten the deal. Luckily, I know how the whole process works. I was direct and upfront about my knowledge in buying cars, but he still attempted to run my credit and was dishonest about the credit application not doing a "hard inquiry". I knew that it would lower my score, so I refused their offer to finance with them. Hours after I bought the car, I noticed that the rear window glass was hazy and the heating element strips were scratched off in several spots. They should have known through their service department that the scratched glass was not able to be replaced under warranty, and that would have saved me 2 months of driving in an unsafe vehicle. The window should have been replaced before it was listed for sale anyway. The service manager initially told me that he would only pay up to $400 for the window, until I argued with him that it is a safety issue and that I would contact the proper channels. They did not do a very good job at hiding the broken vent in the dash. They did replace the window after I got them an estimate. That took longer because they were not clear on whether or not I would receive the check or if the glass repair shop would. It took an extra 3 weeks to get my registration from DMV because the clerks at Tate did not have my SSN. I played a lot of phone tag with this store and THEY played a lot of the blame game with each other. I feel that I got a good deal overall, but the process itself was annoying enough to make me decline repeating business with Tate dealers. I would look elsewhere if you don't enjoy having your teeth pulled.. More

Used Car Sales - STEER CLEAR My daughter purchased her first car on her own from the Used Car Sales at Tate. The entire experience was awful. From cars that wouldn't start, to s My daughter purchased her first car on her own from the Used Car Sales at Tate. The entire experience was awful. From cars that wouldn't start, to sales staff who were clueless to the entire process. She had a broken touchscreen in the Jeep she purchased - Wetzel told her one to two day repair so we went on with the purchase (he also told her they'd give her a loaner car). We took the Jeep in for replacement and to date, its been there 3 weeks! And they tried to bill her for the loaner car. Wetzel won't return calls, Paul said there is nothing he can do "What do you want me to do?". So, she's losing her used car warranty as we speak because its been sitting in the shop. We wouldn't have taken possession of the vehicle had we known. Paul told me its because she declined to purchase the extended warranty? Really? So, we'd be treated better had we purchased that? Just a nightmare!!! Calling the GM of the NEW CAR SALES, see if I can get anywhere. More

Would definitely buy from Tate again!! I just bought a 2011 Town & Country minivan from Tate Chrysler. Their used car sales team was excellent. I did an online inquiry with them concerning I just bought a 2011 Town & Country minivan from Tate Chrysler. Their used car sales team was excellent. I did an online inquiry with them concerning the Town & Country. Rick responded quickly and setup an appointment for me to view and test drive the car. My fiance and I went to view/test drive and the car today and was thoroughly impressed with Tate. The minivan was as advertised and the price was excellent compared to the other minivans I had shopped online. Tate's finance manager quickly gave me several finance options to choose from and I ended up paying a little less monthly than I had expected. I would highly recommend their dealership to my friends and family. Rick and their whole staff were very straight forward, friendly and helpful. Rick even allowed my fiance to change my son's diaper in their office! I had an excellent experience with them and would gladly buy from then again! More