Taylor's Auto Max

My experience at Taylor's Auto Max was terrific, thanks to Ron. I test drove the car on a Friday and knew right away that I wanted to purchase this vehicle. Ron showed me all the tricks and little g thanks to Ron. I test drove the car on a Friday and knew right away that I wanted to purchase this vehicle. Ron showed me all the tricks and little gadgets that the car had to offer and was very knowledgable about the features and benefits. When it came time to purchase, the transaction was quick, smooth, and easy. He knew the price we were after and was able to make it happen. I know we got a great deal on this car. After we were done, he walked us out into the service bay where he put on my temporary plates. He explained every car that comes through the dealership undergoes an inspection at the dealership before being placed on the lot. He gave me discounts on future oil changes and services for my brand new car. A day after I purchased the vehicle, I noticed the seat warmers were not working. The light on the buttom wasn't going on and the seats were not heating. I called Ron to tell him about this, and he promptly made me an appointment with their service shop that they frequently use. My car was still under the factory warranty, so we figured I'd be in and out with no issues. When I went to pick up the car, the service technician explained that there was a missing fuse for the seat heaters. He explained that this repair was not covered under the factory warranty because the fuse didn't need replacing, there was NO fuse at all in the vehicle. If the fuse went bad and needed to be replaced, that would have been covered under the warranty with no problems. But because there was no fuse to begin with, it wasn't covered. I called Ron right away to tell him the situation, that the repair was not covered under warranty, and he was so gracious in explaining that he would take care of this. I wasn't sure what that meant, until a few days later when I talked to Ron again about getting reimbursed for this repair; after all, I didn't even own the car one full day and this repair needed to be done. He explained that the dealership was not going to reimburse me for this repair because it should have been covered under the factory warranty. Well, regardless, I had to pay for the repair, so I believe the dealership should have picked up the tab. If every car goes through an inspection, why wouldn't a missing fuse be caught? And even if it didn't go through an inspection, or whatever the reason is, I just gave them a sale and was asking for less than $70.00 to be reimbursed. Ron Cooper insisted that he pay me back for this repair. He kept saying that my happiness and satisfaction were most important to him and he wanted to make sure I was happy. After talking it over with my husband, we decided that we did NOT want to take money from Ron, it wasn't the right thing to do. He was an amazing person to work with, never pushed or made me feel uncomfortable or feel pressured into buying the car. I still love my car and will go to Ron in the future for my vehicles, I just wish I had a better overall experience with the dealership itself, which is why I rated that a 3, rather than a 5. Ron made my car buying experience a 5+! I just wish I could give 5's across the board here. More

working with cathie in the passed on my 02 dodge dakota was better then i expected she is expereansted and look for to working with her again on the next truck. was better then i expected she is expereansted and look for to working with her again on the next truck. More

Jay you have done it again! I remember when you sold me my first truck a few years back and you haven't changed a bit. Your professionalism and dedication to make the customer happy is phenomenal! I went my first truck a few years back and you haven't changed a bit. Your professionalism and dedication to make the customer happy is phenomenal! I went to you for a trade in on my rig asking only an equal trade and WOW! instead of juts giving me a steak you gave all the sides with it! Above and beyond that's what that is. I told you exactly what I wanted and prevailed, even if it did take you to another state, you pulled though and made it happen. I'm exceedingly happy with my new jeep wrangler I feel like a kid again on Christmas. To bad I can only give you a 5 of 5 because you my friend are a 10 in my book. I'll be telling people about the work and effort you and taylor's auto max did for me. Thanks again Jay! More

The staff was exceptional! They were kind curtious and very knowledgeable. I got a fair price on a great vehicle! Thanks for a great experience! very knowledgeable. I got a fair price on a great vehicle! Thanks for a great experience! More

My wife and I are currently from Helena. We were looking for a certain car and shopped online for a while before finding the car that we wanted for the right price. The car we found was here at Taylor's Au for a certain car and shopped online for a while before finding the car that we wanted for the right price. The car we found was here at Taylor's Auto Max. Dealt with Jay over emails and phone calls. Great person to work with. Drove to Great Falls to check the car out and he had it all ready to go for us. Very easy process to purchase car and didn't have to wait a long time to get everything done. We are going to look here again when we buy another vehicle. Thanks Jay. More

Jay was a very excellent salesman. He took care of all are needs got us into something we needed for the snow and for towing. i love my new vehicle. If my credit would of been better the rate of price wou are needs got us into something we needed for the snow and for towing. i love my new vehicle. If my credit would of been better the rate of price would of been better. But this is what I needed for everything I do Thanks again Jay More

I told James what I thought i needed for a vehicle, Clueless on what i would want to drive for my future. My future includes my Wife and my Girl and new Baby on the way. James Winters took initiative a Clueless on what i would want to drive for my future. My future includes my Wife and my Girl and new Baby on the way. James Winters took initiative and had the vehicle for my needs right away! Thank you James. God bless and i hope to do business with you in the future! P.s. This subaru is just Perfect More

Kurt made my car buying experience easy! He found me the perfect vehicle, even thougj it wasn't the cadillac. I really like the heated seats too. I would definitely buy my next vehicle at Taylors. perfect vehicle, even thougj it wasn't the cadillac. I really like the heated seats too. I would definitely buy my next vehicle at Taylors. More

We have purchased all our vehicles here because they are excellent. The latest purchase this past week 2/5/2014 was true to form- perfect! They are so easy to deal with and make the experience truly enjoy excellent. The latest purchase this past week 2/5/2014 was true to form- perfect! They are so easy to deal with and make the experience truly enjoyable. In addition, I know that the customer service after the sale through their service department will also be superb! James was wonderful! More