I bought my 2012 Chevy Captiva three weeks ago. I went to go to work the other morning and my car wouldn't start. I was not very happy with this since I had the car for less than a amonth. I wasn't sure what to do, and my husband wasn't either. I called the Service Dept at Taylor's and told the gal what the issue was, and she promptly connected me to Ron, my salesperson. I wasn't sure what to expect, since, in my eyes, Ron was out of the picture at this point, in my opinion. This wasn't about the sales, it was about my car needing service. However, Ron got on the phone and promptly made arrangements to personally come see me and my car at my house. He knew I couldn't drive it, so he brought a battery jumper and cables with him to my house while I was on lunch. He took my car to the service department, where they had to replace some bad cables connected to the battery. He then drove my car back to work for me, so I did not have to come to the dealership and waste any of my own time.
This has seriously exceeded my expectations. I was so happy that Ron took the initiative and got my car to and from the dealership, fixed, all within a matter of a few hours. I am so thankful for him to have taken the time to do this for me. He told me it was no problem, was very gracious, and said that it weighs on him personally when a car he sells has issues.
I had a previous experience when I first bought the car that made me unhappy with this dealership, not Ron AT ALL, but the dealership itself. And now this second experience has restored by faith in the dealership. I will definitely be buying more cars from Ron in the future.