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Team Honda
Merrillville, IN
70 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 70 reviews
April 04, 2023
Alvarez was a good salesman. Great person in general. Felt very comfortable buying from him. He really went to bat to help me get the car I wanted! Great person in general. Felt very comfortable buying from him. He really went to bat to help me get the car I wanted! More
by churchgirl4god24
Employees Worked With
Alvarez
Helpful January 18, 2023
This was my first experience with this dealership and I was pleasantly surprised. No hard sell tactics. Mike Clark was my Sales associate. He was great. Very personable and knowledgeable. The business/fina was pleasantly surprised. No hard sell tactics. Mike Clark was my Sales associate. He was great. Very personable and knowledgeable. The business/finance associate was also great. He took the time to explain everything which I appreciated. Great overall experience! More
by lisakemling
Employees Worked With
Mike Clark
October 28, 2022
Bought a new crv here in 2017. Purchased a bumper to bumper warranty for $3k. Of course, just a few months after the warranty ended, the fuel injectors fail. This is so rare on Purchased a bumper to bumper warranty for $3k. Of course, just a few months after the warranty ended, the fuel injectors fail. This is so rare on a car yet common on this car. $1,400. A year later, I'm told I need a head gasket replacement for $4200 ... Again. I HAVE SPENT $10K HERE IN MAINTENANCE OVER THE LAST 5 YEARS! Honda supposedly extended this warranty to 6 years unlimited miles... for some reason this dealership won't honor it. If you must buy a Honda, don't go here... they have consistently told me my vehicle was due for services 30,000 miles b4 it was due. If you want a Honda, I suggest Honda Matteson- I wish I would have researched, they give a free lifetime power train engine and transmission warranty on every vehicle. **UPDATE: I emailed the General Manager (Mike) twice, and he failed to respond More
by Dan
Employees Worked With
Mike, Tony
August 25, 2022
My 2009 Honda Odyssey was towed to the service department for a "brakes locking up" problem. They replaced my brake booster ($1784.00) and told me the vehicle was ready for pickup. Attempted to department for a "brakes locking up" problem. They replaced my brake booster ($1784.00) and told me the vehicle was ready for pickup. Attempted to drive the vehicle home, but the brakes locked up again. Towed the vehicle back to the service dept. This time they adjusted the new booster and told me to pickup the vehicle. Brakes no longer lockup, but now it has new problems. 1) Brake pedal goes almost to the floor before stopping the vehicle. 2) ABS/VSA light comes on intermittently. 3) Radio doesn't work. Very disappointed with the service department. At least the service manager Tony refunded ($531.00) for the booster I didn't need. More
by R. Adam
Employees Worked With
Service writer - Todd and Service manager - Tony
May 18, 2022
Dealer didn’t have a clear title. Deal fell through. Didnt learn this until night before I was going to pick it up. Everything was fine up to this point. Deal fell through. Didnt learn this until night before I was going to pick it up. Everything was fine up to this point. More
by Thomasbesung
Employees Worked With
Marvin Kimbrough, Carl Mortensen
May 02, 2022
Under the direction of a newer GM (Jack Meyers), Team Honda was great to work with. Great salesperson (Caleb) and had a great experience with Glen in finance. Seems like a different place (in a good way) Honda was great to work with. Great salesperson (Caleb) and had a great experience with Glen in finance. Seems like a different place (in a good way) than it was a couple years ago. I would definitely buy from Team Honda again. More
by Scott P
Employees Worked With
Jack Myers
February 16, 2022
Got a good deal I believe only because they included a maintenance package that I did not want. Did not notice it on my lease contract until I was home couple days. I called they withdrew the maintenance/ maintenance package that I did not want. Did not notice it on my lease contract until I was home couple days. I called they withdrew the maintenance/service contract on my call to the general manager. There service department is great and so is the staff. Watch your contract.fine print my vigilance saved me fifty nine dollars a month, over a three year contract. Double check your paperwork More
by klingram2006
February 15, 2022
Nice sales guy! Terrible negotiation experience. Felt pressured to keep giving in to give more money to lower the monthly payment. Felt trapped because they held on Terrible negotiation experience. Felt pressured to keep giving in to give more money to lower the monthly payment. Felt trapped because they held on to our car keys or we would have walked away sooner. Have you write agreement and sign it in on a plain piece of paper and scratch it out each time the deal changes. Walked away from the “deal”. Purchased elsewhere for a lesser monthly payment, less money down and a higher trade in then what this dealership offered. Glad we went with our gut and walked away! More
by Hrevans13
Employees Worked With
Steve
January 03, 2022
Just bought a CRV new years eve from Team Honda. Couldn't be happier with the purchase or the process. James is a great sales person! No pressure. He is down to earth, friendly, and informative. I Couldn't be happier with the purchase or the process. James is a great sales person! No pressure. He is down to earth, friendly, and informative. I enjoyed the pressure free atmosphere. More
by Treeminie
Employees Worked With
James ooms
December 01, 2021
I really would like to have loved to purchased this vehicle but the dealership is just too far away! I am a senior and I do Not drive that far any more. The sales person was nice, professional and resp vehicle but the dealership is just too far away! I am a senior and I do Not drive that far any more. The sales person was nice, professional and respectful of my decision. More
by None
Employees Worked With
Do not have name of him saved!
