Team Honda

We are from out of town and had a low tire pressure emergency while driving to Chicago. We dropped in with no prior notice, and Nate helped us immediately with a very helpful attitude. We were not char emergency while driving to Chicago. We dropped in with no prior notice, and Nate helped us immediately with a very helpful attitude. We were not charged a dime, and the dealership staff would not accept any payment or tip. Everyone was very personable and helpful. Great experience! We would definitely recommend their service department to anyone! More

Too many issues with Team Honda to list hear but the bottomline is that the service advisor advised that they would not do further work on my Odyssey unless I purchased a new battery for $244, even afte bottomline is that the service advisor advised that they would not do further work on my Odyssey unless I purchased a new battery for $244, even after I explained that the battery in the vehicle was only 3 weeks old. Also, they failed to communicate with me after they said they would. I will never go back to Team Honda for any reason. More

Wasn't really expecting to find the Odyssey I did. To my surprise they had the perfect one, same color combination as my truck. We have a Kia Sedona and happy with it, but couldn't find one I wanted, and t surprise they had the perfect one, same color combination as my truck. We have a Kia Sedona and happy with it, but couldn't find one I wanted, and the price was a considerable amount more than the Odysee. In 2016 it was the other way around. Dealing with multiple dealers, they all had "current market values" markups on the stickers and all kinds of extra charges. When I asked the salesman the price, he looked at the sticker and replied what on it, no markups, no extra charges... nothing. I was going to sell my truck to Carvana, had their offer in my email, showed it to the sales manager and they matched it. I don't think I have ever bought from a dealer that I didn't get pissed off about something they were trying to pull during the sale. At Team Honda, there was no issues that I had. Transaction went smooth, calm and in a timely manner. And as for the Odyssey, we really like it. Everyone there at Team Honda was pleasant and helpful, will definitely be back for future purchases. Thank you, Mike Zellers More

I was in the market for a 2021 Honda Pilot, which because of the chip shortage, is becoming hard to find at a reasonable price in the Chicagoland Area. I inquired about a Pilot Special Edition listed on the of the chip shortage, is becoming hard to find at a reasonable price in the Chicagoland Area. I inquired about a Pilot Special Edition listed on the Team Honda website and was immediately contacted by Steve Whaley. He let me know that they had one SE in transit and we quickly came to agreement on a fair price. Because I lived 1.5 hours from the dealer, we negotiated over the phone and put a deposit on the car. The car arrived a week later and we drove to Merrillville to pick it up. We were greeted in person by Steve, who was very personable and made the car buying process enjoyable. Steve was friendly and honest, and he didn't pressure me into extra charges or dealer options. We also worked with the Finance Manager Joe Fronek and we qualified for 0% APR for 48 months. This was the easiest car purchase I have ever made. I am very happy with my new Honda Pilot Special Edition and appreciate Team Honda for being great to work with. More

they don't honor their warrantees. run away from them More

Took my truck in the service they give me an estimate and it was right on the money done right on time I give them five stars Mary was friendly and courteous” and it was right on the money done right on time I give them five stars Mary was friendly and courteous” More

I am writing this because I sent a dear friend of mine to see Steve Whaley, Internet Manager today. I had to make sure he was aware that he needed to clean and sanitize his area and the vehicle before she a see Steve Whaley, Internet Manager today. I had to make sure he was aware that he needed to clean and sanitize his area and the vehicle before she arrived. She is a cancer patient and needed to make sure of this. I contacted him and he made sure that he understood and followed protocol. Well, my friend drove off in the exact car, color and trim level she wanted. Thank you for going above and beyond Steve, you are amazing. More

Advisor, Amber Basile , only informed me of the recommended repairs via a web link. I was shocked to find out that the lights on the dashboard were still on. When I asked about the lights, she sai recommended repairs via a web link. I was shocked to find out that the lights on the dashboard were still on. When I asked about the lights, she said I refused the repairs. She NEVER talked to me about the pros and cons of getting the recommended repairs like Honda service departments usually do. I paid for a diagnoses test but Ms. Basile did NOT bother to explain what was found until I complained about the lights. I have contacted America Honda to see if Honda has lower their standards. More

I'm writing with a review for the service department. Being in a vulnerable age group, I have been dreading taking my CRV in for its recommended service appointment due to COVID concerns. I did not want Being in a vulnerable age group, I have been dreading taking my CRV in for its recommended service appointment due to COVID concerns. I did not want the anxiety and exposure, but also wanted to get the service done before later in the fall or winter. I voiced my concerns to the gentleman who answered my call, and he recommended scheduling the first appointment of the day. I just returned and can honestly evaluate my experience as EXCEPTIONAL. Everyone I saw had masks on, hand sanitizer was readily available at every door and throughout the building, coffee and treats and the children's books/toys had been removed. The two men I dealt with, knowing my concerns, expedited sign in and check out quickly so I had minimal exposure. Overall, I am impressed they heard my concern and worked as best as possible with me to respect my situation. Thank you so much! Mary L. Hobart, IN More