Team Toyota of Langhorne

I got my Sienna from this dealership on 2014 and during the closing, they sold me a Mechanical and Electric Warranty, saying its a no brainer. Why? Because if I dont use the warranty to claim any Mechanica the closing, they sold me a Mechanical and Electric Warranty, saying its a no brainer. Why? Because if I dont use the warranty to claim any Mechanical or Electrical failures in 7 years, I will be eligible for the full $1700 refund. Also, they said that its highly unlikely that I will ever use this warranty as in 7 yrs, there is very little chance of it being used. I completed by 7 years now, and when I called Toyota for the refund, they did what I feared most, they said you already have a claim and therefore no refunds. There was no mechanical or electrical failure claims, so I protested. So, they researched and found that I used the Roadside assistance once in 2019, and therefore I loose by full $1700 refund. How can Roadside Assistance be part of the Mechanical and electical warranty? And most importantly, why was this never mentioned when I bought the warranty. I could have used by AAA for free, if I knew. So, its clear that its a scam. They know they will never have to pay, as most people will make a mistake like I did. This review goes on Team Toyota. Why? As they are ones who sold it without giving proper information. If they were sincere, they should have warned us against any potential usage, leading to claim rejection. I believe, they give minimum information during sales, as they earn the commission on it and they dont want any questions to be raised during sales. Very dishonest. Please avoid this dealership, as they are cheaters. More

Me and my fiancee Walt meant with Andrea Adams and she was great, professional & explained and answered all our questions. Andrea was a pleasure & very professional as well! was great, professional & explained and answered all our questions. Andrea was a pleasure & very professional as well! More

I want to thank our salesman, Ozzy Hamad, for making our experience leasing our new car wonderful. Both my wife and I know that it wasn't easy but Ozzy made the experience as easy as he could. Out of a scor experience leasing our new car wonderful. Both my wife and I know that it wasn't easy but Ozzy made the experience as easy as he could. Out of a score of 10, we would give him a 10! More

Had a great experience leasing my Corolla,Thanks to Matt MacDonald for setting everything up. It was apleasure dealing with Matt. Also a special thanks to Marybeth Yacovelli for making the paper work go qui MacDonald for setting everything up. It was apleasure dealing with Matt. Also a special thanks to Marybeth Yacovelli for making the paper work go quick and easy. More

Highly recommend this dealer ! Our salesman Todd was great ! Very friendly , helpful and accommodating . We will visit back in the future ! Awesome customer service ! Great deal!!! great ! Very friendly , helpful and accommodating . We will visit back in the future ! Awesome customer service ! Great deal!!! More

Not sure why I keep taking my vehicles back for service here. The last time, in January 2021, when taking in my Prius for inspection, oil change, and safety recall, the service rep took my coupons without here. The last time, in January 2021, when taking in my Prius for inspection, oil change, and safety recall, the service rep took my coupons without telling me they would only honor one of them. Why not tell me that when I handed them to you and before you did the service? The time before that, change$ was stolen out of my car door handle while in for service. When I told the service rep that there was money taken from my car, he told me the coins probably popped out on the ground when I closed the door... ... [the change had been there for months, I just so happen to count it when I dropped off the car, curious to test the honesty of the Team Toyota]. They failed. The issue was never addressed after that - I was not contacted, nor was there any attempt to reimburse. You think this would be a high crime for a dealership, trusting them to not steal ANYTHING, not a dime, not a dollar, not a hundred dollars, from your vehicle when left for service. They did not take this seriously. The third time before that, I dropped off my older Sequoia to have the hatch window repaired. I was quote $300ish dollars. When I picked it up, the service rep let me know that they incorrectly estimated the repair... it was $700+ not $300. They didn't eat their mistake, I did. And yet, I continued to take my vehicles back for service because Team Toyota is less than a mile from my house and because I am willing to overlook a mistake. But I'm done being the the fool. More

Ozzy Hamad was our salesman @ Team Toyota.It was our Ozzy Hamad was our salesman @ Team Toyota. It was our first experience buying a Toyota and we were very pleased from start to finish. My husband had Ozzy Hamad was our salesman @ Team Toyota. It was our first experience buying a Toyota and we were very pleased from start to finish. My husband had researched sedans in Consumer Report. The Camry rated highest for safety , etc. and we decided to check one out. We told each other we would just look at the Camrys last Monday but wound up purchasing our new car the same day. day. Love our new Camry! Camry. More

The worst customer service experience, horrible vehicle service and completely dismissive to their customers. In my view, the are amongst the worst in Pennsylvania area. service and completely dismissive to their customers. In my view, the are amongst the worst in Pennsylvania area. More

I had a wonderful buying experience buying my new 2021 4runner salesman Charles Jackson was excellent the total all around experience was great thank you mr.Tomes 4runner salesman Charles Jackson was excellent the total all around experience was great thank you mr.Tomes More

Matt was our salesman and he was awesome. Didn't pressure us/very calming when finance dept. was pressuring. Would recommend dealer and go to Matt for sales. pressure us/very calming when finance dept. was pressuring. Would recommend dealer and go to Matt for sales. More