Team Toyota of Langhorne

This was our second purchase from Team Toyota. First was a used Highlander in 2013 and we just purchased a 2020 4Runner this week. Both times the salespeople were great but our salesperson this time, Ozzy H a used Highlander in 2013 and we just purchased a 2020 4Runner this week. Both times the salespeople were great but our salesperson this time, Ozzy Hamad really exceded our expectations! He listened to our needs and wants and delivered on everything!! I love my 4Runner and will recommend Ozzy and Team Toyota to everyone we know. More

Very disappointing experience. I emailed these guys about a preowned Camry, and I asked to see the spec sheet of the car to get a better understanding of the equipment in the car. Twice, this very rude lady a preowned Camry, and I asked to see the spec sheet of the car to get a better understanding of the equipment in the car. Twice, this very rude lady named Chelsee said the vehicle details are online and refused to send me the spec sheet. I don’t think it’s too much to ask for a spec sheet before spending $16,000 for a car. I wanted to make sure it had the equipment I needed. All Chelsee was interested in was getting me to come to the dealership. I live an hour away, I couldn’t just stop by at any given moment since I work 6 days a week and again, I wanted to make sure this car had everything I wanted. Needless to say, Chelsee was very rude and unprofessional. She is the first point of contact for this business and if her management is OK with her dealing with clients in such a lazy and disrespectful manner, I can only imagine what the rest of the staff is like. I would not recommend this place to anyone looking for a hassle free experience. More

My wife and I had a situation with a Highlander that we just had purchased. Everybody that was involved with the purchase was kind enough about what was going on with our situation. However, the only one t just had purchased. Everybody that was involved with the purchase was kind enough about what was going on with our situation. However, the only one that truly "listened" to my wife and I was Kevin Evans when he was asked to help on this. Kevin did not tell us what we wanted to "hear". He just "listened" and truly helped us through this. He was a real pro and up-front with us from the start. He definitely saved the "deal" for my wife and I and also made me realize that "Team Toyota of Langhorne" does care about their service and how they treat their customers. We absolutely will be making future purchases here. A special thank you to Kevin Evans for truly being someone we can trust and someone we "want" to do business with! Sincerely, Ed & Jennifer Graff Southampton Pa 18966 A special thank you to Kevin Evans who took the time to listen to our situation instead of telling my wife and I what we "wanted to hear". More

The Best From the RestI set out to buy a bit of a The Best From the Rest I set out to buy a bit of a unicorn as it was a 2021 Nightshade Trim which didn't come out to Dealers lots right away. As so The Best From the Rest I set out to buy a bit of a unicorn as it was a 2021 Nightshade Trim which didn't come out to Dealers lots right away. As soon as I noticed some deliveries, I cast a wide net for this rare inventory with inquiries to find a Dealer with competitive pricing for a new release. I went back and forth through email with six Internet Sales Reps and was quoted some surprisingly good discounts, however, a few would only work at MSRP. I'm a seasoned Buyer of many cars in my day so I weeded out those that were unwilling to negotiate. Team Toyota happened to be my last inquiry out of the group. I was contacted by Lisa Markley - Business Development Manager in the Internet Sales Dept., who stood out with her prompt replies and frequent follow-ups. She was by far the best from the others I negotiated with in her communication skills and her pleasant demeanor during our phone conversations. She listened carefully to my needs and when I requested V-spec and quote sheets, I received them both within 10 minutes without a flinch. After a subsequent conversation, we were able to come to terms and it was an instant decision to give my business to Team Toyota because of great interaction I had and the great efforts of Herb (Lead Sales Manager) who was able to bring in a competitive deal for me right out of the gate. I felt most comfortable with this team of people who went out of their way to please because of their passion. I can most certainly say this tipped the scale to making my decision to purchase from Team Toyota. After committing with a deposit, my sign & drive experience is well worth mention as well. Just when I thought I couldn't spoken with any better individuals, Tom Mellon was assigned to me as the delivery Sales professional and truly he was. As a final note, I mentioned that I have purchased many new cars in my years and I have to say this was the best car buying experience out of all of them. My advice to readers in process of buying your new car, even if you find another Dealer willing to give you a slightly better discount, my advice is to share the same experience I had here and go with Team Toyota. You won't regret it and I'm sure you too will be posting here with your great experience. Kudos to everyone behind the scenes that I didn't get to interact with, but helped to convey the car that day and a big thanks again to you Lisa for being so exceptional with attention to detail! More

Julie Thompson is great to work with. I had previously worked with her on another car purchase, and decided to work with her again on my new car because of the positive experience. She makes it an easy p worked with her on another car purchase, and decided to work with her again on my new car because of the positive experience. She makes it an easy process and is more than happy to help with anything you need. More

Ive been to several Toyotas On both West and East Coast of the Country, both in Seattle and in PA, this was by far my worst experience. Our sales guy was Jeff S. He was kind, but Communication is a problem of the Country, both in Seattle and in PA, this was by far my worst experience. Our sales guy was Jeff S. He was kind, but Communication is a problem at this location we had set plans and were waiting in on a Car and no answer or updates in regards to when it was coming in, we had to constantly call ask, and txt. Second the Car sales manager Jeffrey Garfinkle was rude, (hes new to this team pls Toyota train him on proper communication with a customer) I’ve never had anyone yell at my husband and I over a deal that we communicated prior to coming in, mind you we live about 2hrs away so we had set plans to take the car home today. We went in and they showed us a different number than what we discussed so Jeffrey G (sales manager) came over and we talked numbers, we told him many other Toyota dealers gave us the same rate we even showed him the dealer spread sheet the other Toyota sent us with numbers, for the same car, he immediately got angry and told us to “GET OUT AND GO GET IT AT THAT DEALER THEN!!” My husband and i have bought 3cars fully paid off and have never had anyone tell us to get out and purchase a car somewhere else. We are sad about not getting the car. For us the price was not a problem we just do not want to do business with a dealership that is unauthentic, dishonest and deceitful. It was unprofessional the way we were treated. More

Again Tom Mellon displayed excellent customer service along with his team of service technicians. I was having a few kinks with a recently bought used car, and Tom was quick to set me up with service to along with his team of service technicians. I was having a few kinks with a recently bought used car, and Tom was quick to set me up with service to rectify the problems. Thank you again Tom and Service Team. More

Very poor experience. I originally had an appointment with John Paul Wieckowski on July 18 about purchasing a Toyota Sequoia. Upon arrival i was greeted at the front by someone later identified as "Takia with John Paul Wieckowski on July 18 about purchasing a Toyota Sequoia. Upon arrival i was greeted at the front by someone later identified as "Takia" ? She stated that the the last Toyota Sequoia was sold the prior day to someone from New York, and they did not have other sequoias on the lot. The next day one of my colleagues called the dealership whom lied once again saying "yea we have the sequoias here". On July 20th I spoke with one of the managers Lisa Markley who was perplexed that one of the staff would tell me all the sequoias were gone, and said she would sort everything out and call me back. I still have yet to hear back from them which is very disappointing and unprofessional. I guess they have no interest in selling a 60K car. More

Horrible customer service. Service managers could care less about customers. Jerk me around every time I end up going there. I would recommend getting a small tack hammer and smacking yourself in the fore less about customers. Jerk me around every time I end up going there. I would recommend getting a small tack hammer and smacking yourself in the forehead, it is more satisfying and rewarding then going to these hacks. More

Purchase of a Used Car Tom Mellon sold me a used car recently, and the experience was stress less. I appreciated No heavy sales pressure, and the process was quick, without Tom Mellon sold me a used car recently, and the experience was stress less. I appreciated No heavy sales pressure, and the process was quick, without complications. Tom is professional, very experienced in sales, and I would recommend him to family and friends in the purchase of a used or new auto. More