Team Volkswagen & Audi Northwest Indiana

VW TDI buy back difficulties As I'm sure most living in the world today know, VW intentionally deceived vehicle owners about their TDI capabilities, especially in terms of emissio As I'm sure most living in the world today know, VW intentionally deceived vehicle owners about their TDI capabilities, especially in terms of emissions. Because of this, there was a very large settlement sent to all eligible VW diesel owners that included a vehicle buy-back option. I am one of those impacted. I've made my appointment to turn in my car, but Team VW has told me that they 'don't have room on their lot' to store my vehicle, and they have proposed no remedy for me. I'm honestly not sure what is going on at Team when VW North America has committed to buy back my VW, but the local dealer will not cooperate and allow me to give the car back to them in exchange for the buyback agreed upon amount. I was told today that since they don't have room to store my vehicle, I'd have to make other arrangements to store it as they are waiting for VW to come get the cars they currently have. This has tarnished my opinion of VW, Audi, and more specific, Team dealerships in the Chicago/NW Indiana area and I cannot in due conscious continue to do business with any of these. I asked for a call back from the Sales Manager for three days in a row, with no call backs ever happening. If this is the attention you get as a Team VW/Audi customer, I completely understand why this dealership has achieved the ratings it has. More

Service Department Charges you for their damage This is a hack shop, find somewhere else to get your work done on your car. Their service department charged me for the damage they caused. This is a hack shop, find somewhere else to get your work done on your car. Their service department charged me for the damage they caused. More

Dishonest and illegal business practices. I bought a used Honda Accord from Team. They did more slimy stuff, but I want to focus on the highlights: * Finance person tried to prevent me from I bought a used Honda Accord from Team. They did more slimy stuff, but I want to focus on the highlights: * Finance person tried to prevent me from reading the contract. He hovered over me when I started to read it he put his hand over the contract and pointed to the X. He said, "This is where you sign." * When I said that I knew where to sign, but I wanted to take a minute to read it, he hovered in my field of view in what was clearly an intentional attempt to prevent me from taking my time. * There was a $255 etch fee. When I asked about it he said it was something that was already done on all cars they sold, and that I didn't really have a choice. (This is a violation of Indiana Code 9-23-3-1) I had to Google "Etch Fee" in front of him to find that it was a common scam. He didn't remove it until I threatened to leave. * Charged an excessive $150 doc fee that I was led to believe was non-negotiable. (A violation of IC 9-23-3-6.5) Tip: Under Indiana Law, the doc fee must be disclosed, be negotiable, and accurately reflect the actual cost of preparing documents. Anything above about $50 is excessive. * The window sticker listed a 60,000 mile warranty with no further explanation. It turns out that the car only had a 36,000 mile warranty. But the drivetrain had a 60,000 mile warranty. (I don't have a citation for this, but I'm pretty confident this would be considered deceptive advertising) * I asked a question about the A/C, as the CarFax said it had recently been recharged. I asked if that indicated a leak. The salesman said he would check with the person who inspected the car. He returned a few minutes later and said there was nothing found wrong during the inspection. This turned out to be false and the A/C does have a leak. * Got my customer satisfaction email from the GM. I politely responded with some of the above, thinking maybe I had gotten a rogue representative. Never received a response, indicating that this is standard practice. Do not do business here. More