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Team Volkswagen & Audi Northwest Indiana
Merrillville, IN
71 Reviews
At Team Volkswagen & Audi Northwest Indiana, we are proud to be the premier destination for luxury automotive sales and service in Merrillville and the surrounding Northwest Indiana region. As a dealership that values integrity, professionalism, and a passion for performance, our mission is to deliver an outstanding experience from the moment you step through our doors. Whether you're searching for a new vehicle, scheduling service, or exploring financing options, our team is committed to exceeding your expectations at every turn.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 71 reviews
April 04, 2026
I have consistently had excellent experiences with this dealership. The staff is professional, knowledgeable, and respectful, and they always provide reliable service. It’s clear they take pride in treatin dealership. The staff is professional, knowledgeable, and respectful, and they always provide reliable service. It’s clear they take pride in treating customers well, which is why I continue to trust and recommend them. More
by marafarrow1013
April 03, 2026
This is the best place to service and Audi. Joe always takes care of me personally. Brian and the other mechanics take the time to explain everything to me and I am so appreciative of this pl Joe always takes care of me personally. Brian and the other mechanics take the time to explain everything to me and I am so appreciative of this place! More
by DQANGELL
Verified CustomerApril 02, 2026
Friendly and informative. No pressure sale. Made me feel comfortable about work being done. Also gave me good info about pricing on new Tiguan to help me make a good choices. No pressure sale. Made me feel comfortable about work being done. Also gave me good info about pricing on new Tiguan to help me make a good choices. More
by tappanjtkt
Employees Worked With
Josh and Patrick
April 02, 2026
Brought the car in due to a Volkswagen Safety Recall. I had a 1:00 appointment, but arrived 10 minutes early. The Service Manager told me that addressing the recall issue would take about 10 minutes. I had a 1:00 appointment, but arrived 10 minutes early. The Service Manager told me that addressing the recall issue would take about 10 minutes. He was right, and I was on my way out of the dealership before my 1:00 appointment time. And the service came without any charge to me. Also, while I declined a car-wash because it was raining, I did ask if they could clean the mats in the car, which had been stained by winter salt. No problem, and the mats are back to like-new. More
by joeyast
Employees Worked With
Josh
April 02, 2026
Great environment and friendly staff! Beyond helpful and worked with me and my needs. Showed me multiple options and helped me decide on the best car for me! Beyond helpful and worked with me and my needs. Showed me multiple options and helped me decide on the best car for me! More
by lesher.brianna
Employees Worked With
April 01, 2026
Joe greeted me when I pulled in the bay. When the technician diagnosed the issue with my vehicle Joe showed me the video and explained what the problem was and advised me on what needed to b When the technician diagnosed the issue with my vehicle Joe showed me the video and explained what the problem was and advised me on what needed to be done to repair the vehicle. More
by SPROUSE_04
Employees Worked With
Joe
March 31, 2026
Great experience buying my son’s first new car. Couldn’t be happier with the entire process. Couldn’t be happier with the entire process. More
by steve@therufhouse.com
December 30, 2017
Outstanding!! Purchased 2017 Audi Q5 this past year. Sales, Service and Finance knowledgable, professional, excellent communication, overall outstanding!! My s Purchased 2017 Audi Q5 this past year. Sales, Service and Finance knowledgable, professional, excellent communication, overall outstanding!! My salesman was super nice and helpful. Finance was straightforward lower fees than most. Service was outstanding. During my purchase even met the dealership owner Van Gurley. I would recommend this dealership! More
by CDonovan
Employees Worked With
Tim Kulig, Van Gurley
