Team Volkswagen of Hayward

On 1/4/2012, I drove from Stockton to Hayward purchasse or order a new VW Beetle. Team VW had one of the Turbo Launch Beetles in stock, in the color I wanted. I went for a test drive with Abby, and he wa or order a new VW Beetle. Team VW had one of the Turbo Launch Beetles in stock, in the color I wanted. I went for a test drive with Abby, and he was very nice and informative. He did not try to use any high pressure sales tactics on me. I told him that I was looking for the most I could get in a vehicle to match my fixed income (retired). We went and worked with the finance department, and I was given a very fair price quote. I had been searching all types of vehicles, including VW's for the past month on the Internet, and at other locations. I told Abby that I needed to bring my husband to sit in the vehicle, prior to purchasing it as he had physical limitations. Abby and Robert were very helpful and did not try to pressure me into the sale. I came back the next day with my husband and he also liked the vehicle. Jay and Sammi helped us on 1/5/12. We were given a very fair price (I did my homework prior to this purchase). The entire staff was very helpful and friendly to an older couple. I will recommend this dealership to any of my friends/family that might be looking for a new vehicle!! More

Shady salesmen. Tried to buy a new car and gave them a deposit. They tried to send me a used car and refused to pay back my deposit. This place is full of crooks! deposit. They tried to send me a used car and refused to pay back my deposit. This place is full of crooks! More

I'm extremely unsatisfied at Team Volkswagen of Hayward for making me wait so long for such an easy transaction. Team Volkswagen has the worst post sale customer service I have I ever seem in an auto deal for making me wait so long for such an easy transaction. Team Volkswagen has the worst post sale customer service I have I ever seem in an auto dealership. They will do everything to sell a car, but once the car is sold, they could care less for the customer. I had to bring the BBB twice to resolve issues I had with Team volkswagen. More

When researching dealerships in the San Francisco Bay Area, sadly (and erroneously) you will quickly find negative reviews about this dealership on the Internet. However, our experience proved otherwise Area, sadly (and erroneously) you will quickly find negative reviews about this dealership on the Internet. However, our experience proved otherwise, so you may want to take a second look and judge for yourselves. Sure, read the negative comments, but always remember there are two sides to any story - good or bad! So take everything with a grain of salt and always make up your own mind first. That is exactly what my husband and I did. We initially had our doubts (big time!) because, like you, we had also read all those awful reviews. But, we decided to make up our own minds, take the reviews with a grain of salt, and give the dealership the benefit of the doubt. After all, they offered the best price and promised not to disappoint. The worst thing that could happen was that we would have wasted an hour of our time. But, turns out, that they did not waste our time! We arrived very skeptical and ready to leave the "bargaining table" should the reviews on the internet prove to be true. Instead, we were treated like friends and the sales reps were awesome! We got the price as negotiated via e-mail, everything was as discussed and in black and white for us to see, not one extra charge thrown in at the last minute, the car was what we had discussed, and the sales reps (Jake, Abby, and Jay) and the finance manager (Sami) were down to earth, straightforward, and amazingly friendly and helpful. Simply put, of all the cars we have ever purchased, this was by far the more pleasant and honest transaction of all. Sure, like us, you might think the dealer wrote this and I would not blame you because, after all, dealers do write their own reviews at times. However, this one was written by a couple who truly did have a good experience and would like you to take the time to get in touch with Team Volkswagen of Hayward and make up your own minds. Discuss what you are looking for and negotiate. We are willing to bet that you won't be disappointed - we were not and are now enjoying our super cool VW. Thank you guys! Keep up the good work... More

THIS PLACE IS HORRIBLE!! RUN AS FAST AS YOU CAN! I don't even know where to start, but I guess I can start by saying they pressure you to buy. My husband told the sales manager Hameed that he wanted to thi even know where to start, but I guess I can start by saying they pressure you to buy. My husband told the sales manager Hameed that he wanted to think about buying the car before making sure a large purchase. He continue to drop the price in order to get the sale. He told us that nothing but numbers and he wanted to get us in a car. He told us to give him a price, so I told him $12,000 ( We were looking at a Jetta), and I told him that I knew that they would be unable to sale us a car for this amount. He insisted and told us that if he could sell us a car for $10,000 would we buy it today. I told him that I knew this was impossible, but yes if he could sell us a car for this price we would be happy to buy a car from them. He went to the owner I guess and the owner call back and told us to get out he would not be selling us a car. I guess this is our punishment for not giving in their their pressure and wanting to discuss about buying a car. When we were called back in, were actually leaving but he was convinced he could sell us a car. I am telling you do not buy from these guys, they are crooks and if you don't buy from them they try to humiliate you. They are able to produce paper that make it look as if you are getting a great deal, but this is part of their game. After arriving home and doing the research, we found that they had manipulated the number to make it look as if they were giving us an awesome deal. Buy a bike to ride before you purchase from them! More

What a great experience! i came in to shop for a station wagon and I get directed to a jalopy where the sales rep tells me it"s a great car> From the looks of it the car was dirty and very badly smoked in. wagon and I get directed to a jalopy where the sales rep tells me it"s a great car> From the looks of it the car was dirty and very badly smoked in. By the timwe I left the dealership the car was actually better than expected cause it almost looked brand new. They also gave me free extra services and free carwash for life of the car and free repair of the scatches on the bumper and the fender and free gas to hold me over. I've bought many cars in the past and this was the best experience I've ever had. This is a place where written and oral promises are met! Thanks Jun and A very special thanks to JAY and his staff. More

Wish I could give them less than one star! I guess it is my fault for letting my 81 year old husband go for a "test drive" whilst I was elsewhere. He came home with a new VW jetta wagon diesel, which is th my fault for letting my 81 year old husband go for a "test drive" whilst I was elsewhere. He came home with a new VW jetta wagon diesel, which is the car he wanted, but he was talked into overpaying by several thousand dollars. Unfortunately he paid them with a check (which they promptly cashed). To add insult to injury they gave him a mere $2,750 for his 9 year old Nissan Quest van which had only 48,000 miles on it. I wanted that van for our grandson! When I found out how little they had paid for his Nisson van, we drove back to the VW dealership and said we wanted to buy the van back. At first Jay (a salesman) said okay because the van had major problems like needing a $400 brake job because the brakes were 95% gone. Then he said the red light that indicated the windshield reservoir was empty stayed on (this light had been on for two years and we had already told them that fact) therefore the entire electrical system was bad and would need to be replaced for $1,600. After telling us what bad shape the van was in, Jay said at anyway the van was in their repair shop.with the tires off--but come the next day, Monday, we could buy it back for the $2,750. Today is Monday, the supervisor Sammy, will not let us buy the van back . Oh, I just learned that I can get a new brake job for $150--it it really needs it--and a licensed Nissan mechanic says that the red light on the windshield reservoir indicated a burned out sensor. What creeps. How demeaning. We got taken by this dealership. All I can do is cry about the fact that I have a too trusting husband and their are some unscruplous people who will take advantage of unwary senior without a second thought. Please do not do business with these dishonest people. VWs are fine cars but this dealership, its salesmen and supervisors are not good people. More

Professional over the phone and once you arrive. As you step into the office to talk numbers, they turn very aggressive and insulting if you do not agree with the sticker price (which is above kelley blue step into the office to talk numbers, they turn very aggressive and insulting if you do not agree with the sticker price (which is above kelley blue book). This is not a safe environment for first time buyers as they will intimidate you and not return your keys to walk out(they ask you for your current keys and keep it before allowing you to test drive the desired vehicle). More

They gave me their word that they would include bluetooth installation and then they said they never said so. Customer Service did not believe me and so my experience with this dealership is that they don't installation and then they said they never said so. Customer Service did not believe me and so my experience with this dealership is that they don't believe the customer or relate well to the customer and they don't stand by their promises! More

I bought a Volkswagen Passat (new car) from this dealer back in Jun 2000. Ofcourse, they pressured me to buy the extended warranty for $1000(7yr 100K). Anytime there was a repair, I asked them if the part back in Jun 2000. Ofcourse, they pressured me to buy the extended warranty for $1000(7yr 100K). Anytime there was a repair, I asked them if the part is covered under extended warranty but was always said NO by this Service consultant. I did a repair at 70K miles and paid around $150.00(Without the Tax). The same part needed to be replaced at 90K miles and this time I was physically present at the dealer and was again told the this part was not covered by the extended warranty and my deductible would be more than the cost and blah..blah..blah. I insisted on calling the extended warranty company(Since I knew I had $0 deductible) and when he did make a call....guess what..This part is covered by my warranty. Now, this time the price of the part with Labor and taxes are $101.00 Also, They would not reimburse the amount because it is too late... You know what reason they gave me...That I didn't inform them about my extended warranty at the time of my first repair...Don't even think of going to the manager...She is even rude than the staff.. More