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Ted Britt Chevrolet
Sterling, VA
541 Reviews
Welcome to Ted Britt Chevrolet! As your local Chevrolet dealer, our inventory has over 500 new and used cars with a variety of makes and models for you to choose from including new electric vehicles. We are located directly on Route 7 in Loudoun County across from the Clock tower shopping center in Sterling, VA and serve happy customers from Chantilly to Ashburn and beyond. Whether you want a family Suburban or a something smaller, our dedicated staff will help you find exactly what you’re looking for. We're proud to be your local new and used car dealership and try to offer our customers the best experience with our Ted 4 Life program. If you purchase a new or used car with less than 100,000 miles, we offer lifetime coverage on your car including windshield replacement, battery replacement, Virginia state inspection, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 541 reviews
October 23, 2017
10 Strikes 10 strikes for this business, just on the new car paperwork they sent me! 1. Refused to show the sticker. 2. Tried to make me pay for their busi 10 strikes for this business, just on the new car paperwork they sent me! 1. Refused to show the sticker. 2. Tried to make me pay for their business license. 3. Inflated the base price from advertised price, unnecessarily raising my tax burden. 4. Tried to force an arbitration agreement on me. (RUN!) 5. Tried to put the risk of getting taxes wrong on me. 6. Tried to get me to sign a mostly-blank power-of-attorney form. 7. Hit me with the "WE OWE" scam and blank form. 8. Violated the Magnuson-Moss Warranty Act, by trying to prevent aftermarket parts. 9. Ted-Brittt-4-Life agreement does not specify what 'timely' is, and demands that if vehicle is not brought to Britt for all work, the agreement is void. This also violates Mag-Moss. 10. Illegal repo statements -- like they can repo anytime -- that flout actual Virgina repo laws. The dealer dropped me like a hot potato when I confronted them with their illegal or unethical behavior. Epilogue: Contacted Britt after their "We sorry, call us!" below. They failed to respond. More
by Eagle_Landing
Employees Worked With
October 12, 2017
Great experience Amazing customer service from jason the general manager who answer all my questions on the chevy bolt and to angel who followed up after the sale I pu Amazing customer service from jason the general manager who answer all my questions on the chevy bolt and to angel who followed up after the sale I purchased a 240 charger from there service department he followed up to let me know she shipped it to me I have 3 hours away i purchased many automobile ted britt Chevy treats you like family More
by Bolt
September 26, 2017
Great Car Buying Experience....., Three weeks ago, I learned that I needed major work on my 2005 Nissan Pathfinder. I finally had had enough and decided to purchase a new/used vehicle. Three weeks ago, I learned that I needed major work on my 2005 Nissan Pathfinder. I finally had had enough and decided to purchase a new/used vehicle. A friend, Ed Henry works in the Finance Department and suggested that I should purchase new and introduced me to the Chevy TRAX. Ed referred me to Anthony Saunders, sales rep and it was the best introduction ever. Mr. Saunders ' knowledge and patience made this experience a lot easier for me. There was no pressure and he was very responsive to any questions or concerns. I am now the proud owner of a black 2017 Chevy TRAX. I could not be happier with my selection or the dynamic duo of Anthony and Ed. You guys rock and I can't thank you enough for making this experience go as smooth as possible. Thanks guys and Ted Britt!! If you are searching for a vechicke, please visit Ted Britt and ask for the Anthony and Ed team 😃😃 More
by MsLL
Employees Worked With
August 31, 2017
Very friendly and fast service I had another great experience with their service department, who I use for all my regular maintenance. They are friendly, fast, and don't push unwan I had another great experience with their service department, who I use for all my regular maintenance. They are friendly, fast, and don't push unwanted services. More
by Vablue
Employees Worked With
Mike
August 16, 2017
USED CAR PURCH - VERY POOR EXPEIENCE -USED SM AND SALES REP TED BRITT CHEVROLET (USED CAR SALES DEPT.) REVIEW I WAS IN THE SERVICE DEPARTMENT ON 07/31/2017 FOR A BRAKE REPLACEMENT WAS TOLD BY THE USED CAR SM TED BRITT CHEVROLET (USED CAR SALES DEPT.) REVIEW I WAS IN THE SERVICE DEPARTMENT ON 07/31/2017 FOR A BRAKE REPLACEMENT WAS TOLD BY THE USED CAR SM (WHO I ALSO SENT THIS USPS) “I WANT YOU TO BE A HAPPY CUSTOMER”. LET ME ASK YOU IF ANYONE SHOULD BE AFTER THE FIRST TWO WEEKS. I PURCHASED MY 2014 TAHOE LTZ ON 7/17. I WAS LOOKING FOR QUITE SOME TIME FOR THIS EXACT VEHICLE OR SUBURBAN. FIRST--- AS I DROVE HOME FROM THE DEALERSHIP I NOTICED THE GAS GAUGE WAS ONLY READING ABOUT 60% FULL... I CONTACTED MY SALESMAN AND WAS TOLD THAT THEY NORMALLY ONLY PUT "20 BUCKS IN BUT I GOT $30-- ARE YOU KIDDING ME??? ON A $40,000 VEHICLE??--(7/17) I HAVE PURCHASED NUMEROUS VEHICLES, NEW AND USED, AND HAVE NEVER LEFT THE LOT WITHOUT A FULL TANK OF GAS?? ---NEXT- I MENTIONED I LEFT APPROX. $20 INCHANGE/BILLS IN ASH TRAY---NEVER RECOVERED NOT SURE IF RESEARCHED BUT WAS TOLD IT WAS GONE SO OOPS, I GUESS==OK FOR SOMEONE TO TAKE IT—MY MISTAKE/LOSS????? (7/17) ----NEXT- KEY TAG WITH VEHICLE STATED 2 KEYS-- NOPE ONLY ONE. TOLD THEY COULDN’T FIND THE OTHER ONE (7/17) - -- I HAD TO PURCHASE MY OWN KEY AND FOB ONLINE, AND SPENT APPROXIMATELY $55 TO GET KEYS/CUT AND FOB PROGRAMNED. (THOUGHT SELLER WOULD HAVE PROVIDED TO ME OR OFFERED) – (OF COURSE NOT) SPENT 2.5 HOURS OF "MY" TIME AT THE LOCKSMITH (7?21) ---NEXT- NO CERTIFICATION PAPERWORK WAS PROVIDED ON ADVERTISED CPO VEHICLE (7/17) I ASKED TWICE AND FINALLY RECEIVED JUST AN INVOICE IN THE MAIL. HOWEVER NOT THE "OFFICIAL SIGNED FORM"-- CHECKLIST ---NEXT...BRAKES BEGAN SQUEEKING VERY LOUDLY WHEN COMING TO THE END OF A STOP. – MADE SERVICE APPT. (7/24) AS I WRITE THIS I HAVE BEEN IN SERVICE DEPT. FOR 2 HRS SO FAR --NEXT MY SALES REP RETRIEVED A COPY OF MY CPO FORM AFTER MULTIPLE REQUESTS AND DELIVERED TO ME IN SERVICE DEPT. (BTW- I NEVER SAW NOR SIGNED THIS FORM (EVER)----WHICH IS PART OF THE CERTIFICATION PROCESS) ----NEXT I AM TOLD, BYUC SM THAT THE BRAKES THAT ARE ON HAVE FORMED A GLAZE. HE EXPLAINED ABOUT THE GLAZE AND OFFERED TO SUPPLY NEW PADS IF I WOULD HAVE THEM INSTALLED ELSEWHERE----.WHAT THE ÷×+..ARE YOU SERIOUS???--UNBELIEVABLE = SERVICE REP HEARD CONVERSATION AND SHOOK HIS HEAD HE THEN STATED HE WOULD HAVE THEM ALL REPLACED AFTER I "MILDLY" OBJECTED. I DID OFFER TO DRIVE THE VEHICLE FOR A FEW HUNDRED MILES TO SEE IF IT CORRECTED ITSELF AS HE STATED IT WOULD, BUT HE INSISTED TO REPLACE THEM SO I WOULD BE A "HAPPY CUSTOMER" ---- I DID SOME RESEARCH AND DISCOVERED THE SQUEEK MAY NOT " FIX ITSELF" AND COULD NOT BELIEVE HE WANTED ME TO HAVE THEM PUT ON ELSEWHERE-- A $40,000 CERTIFED CHEVROLET OWNED FOR 14 DAYS AND HE WANTS TO GIVE ME THE BRAKES TO BE PUT ON ELSEWHERE WHICH COULD HAVE VOIDED MY WARRANTY—SMH. IT IS NOW 5:25 PM, JUST SHY OF 3.5 HRS IN..NOW I CAN JUST HIT I66 TRAFFIC GOING HOME "YAY." ---- LAST POINT I KNOW HOW IT WORKS WHEN YOU TRADE IN A VEHICLE. I NEVER SHOULD HAVE ACCEPTED THE "GREAT/BEST" OFFER OF $9K FOR MY 2007 LEXUS GX 470, HOWEVER, PAINT WAS CHIPPING A LITTLE AND POSSIBLY SOME MECHANICAL WORK DOWN THE ROAD THAT I AM SURE WAS NOT DONE BEFORE IT WAS PUT ON THE LOT —I WAS TOLD TO MY FACE BY THE SM THAT IT WAS GOING TO AUCTION. I HAVE ALWAYS SOLD MY USED CARS OUTRIGHT (5 OVER THE LAST 5 YEARS) AND I KNOW THERE IS A PRICING ADVANTAGE AS WELL AS SOME STRESS FROM SELLING BY OWNER. BUT TO SEE THE LEXUS LISTED AT $14,880 ON THE FRONT OF THE LOT (AND I HAD NOT EVEN TURNED OVER THE TITTLE), BLEW MY MIND – I WAS TOLD DIRECTLY IT WAS GOING TO AUCTION!!!!!!!!!! BEING TOLD IT WAS GOING TO THE AUCTION WAS AN OUT AND OUT LIE. --- "LET THE BUYER BEWARE" (NO TRUER WORDS HAVE BEEN SPOKEN. I AM SURE THE VEHICLE WILL NOT likely SELL FOR $14,800 BUT MAYBE. SO NICE HONESTY WHEN YOU LIED AND SAID YOU WERE ONLY MAKING $500 ON THE VEHICLE WHAT THE???? I AM SURE SOME WORK WAS PUT INTO IT BUT A "FAIR DEAL FOR ME"““(DOUBTFUL) COME ONNNNN MAN!!!!!!! I PAY ASKING PRICE AND I WAS CRUSHED ON MY TRADE IN—GUESS THAT’S THE GAME BUT FAR FROM FAIR AND EQUITABLE. Although I know they are in the business to make a profit, I was 100% honest with my vehicle and nothing I was told about my trade in was truthful I can guarantee you that I will not buy a vehicle from this location again when my wife is in the market for a vehicle this coming year or my three kids or close friends that I have in the area and on Facebook. I thought the new/used car business had changed. My recent experiences, before Ted Britt, were much more positive, but not on this purchase, I DO WANT TO SAY THE SERVICE PERSONAL HAS BEEN GREAT... THE REASON I HAVE HAD THE OPPORTUNITY TO PUT THIS ALL TOGETHER HAS BEEN DUE TO MY SHORT VISIT TO HAVE MY CERTIFIED VEHICLES BRAKES PROBLEM ALLEVIATED.... ONLY ONE OF THE PERSONELL I WORKED WITH ARE LISTED BELOW- - CHRIS THOMAS WHO WAS VERY RESPONSIVE AND COMMUNICATED WITH ME DIRECTLY...... ***PLEASE NOTE—ALL REFERENCES IN THIS REVIEW ARE ABOUT THE USED CAR SALES DEPARTMENT AND DO NOT REFLECT ON ANYONE ELSE IN THE DEALERSHIP… More
by ICEMAN
Employees Worked With
DAVE POOLE---ALAN SMOTKIN
August 08, 2017
I will highly recommend the dealership and Mo in Used cars Mo was great to work with , he really worked hard before and after the purchase , I was just going to service to change my head bulb , walked by used Mo was great to work with , he really worked hard before and after the purchase , I was just going to service to change my head bulb , walked by used cars , Mo saw me and talked to me , and convinced me to change my vehicle . So I did, And I am glad i did so. More
by Marc
Employees Worked With
Mo
July 06, 2017
Love this Dealership Great Customer Service!!!! Anthony paid time and attention to what I wanted in a vehicle. The entire office was extremely friendly and went out of the Great Customer Service!!!! Anthony paid time and attention to what I wanted in a vehicle. The entire office was extremely friendly and went out of their way to ensure that I was completely satisfied. I would shop there in the future based off of them caring and focuses on my needs. I have even emailed Anthony with questions regarding my vehicle and he responds to me with the answers I need. More
by Keisha
July 06, 2017
Great dealership See Anthony Saunders I need to trade my lease car of only 8 months plus trade a Vet. I was shopping for a 2017 Tahoe. Went to Lindsey Chevy in Woodbridge Va .They never co I need to trade my lease car of only 8 months plus trade a Vet. I was shopping for a 2017 Tahoe. Went to Lindsey Chevy in Woodbridge Va .They never could tell me what interest rate or bank they wanted me to finance.Plus the price was higher. Looked online at Ted Britt Chevy. Called and ask Anthony -Are you sure theses prices are correct. I live in Alexandria and I do not want to travel to Sterling Virginia for nothing.Anthony assured me he would make the price of the car work. OMG He did it! Along with Angel ( Finance mgr) and Angie( Sales mgr) By the way I shopped the interest rate and they matched it. Not so happy at first with Ed in the finance dept. - he did only the paper work . He started out very rude - I almost walked out- but later he become friendly. Ask for Anthony or Angie ..what a great team of people at Ted Britt Chevy It was worth the trip. More
by BJ
July 03, 2017
Anthony Saunders represented Ted Britt well! It was a pleasure to work with Anthony Saunders at Ted Britt Chevrolet. He took extra time with us even after purchasing the car to walk us through a It was a pleasure to work with Anthony Saunders at Ted Britt Chevrolet. He took extra time with us even after purchasing the car to walk us through all of the amenities. Anthony was pleasant and worked to win our business. More
by RonE
Employees Worked With
June 09, 2017
Outstanding Service I inherited an Avalanche that's now 15 years old. The breaks were replaced by another service shop and that's were my problems started (vibration felt I inherited an Avalanche that's now 15 years old. The breaks were replaced by another service shop and that's were my problems started (vibration felt through the breaks). Took it back a second time, then took it to another shop also twice for the same problem and no one got it right. Took it Ted Britt's Chevrolet in Sterling and they got it right the first time around (an ABS sensor was kaput)! Received 5-Star customer service from Chris Thomas, and met one of the subject matter experts who identified the problem (Eddie). I have nothing but praise for the Ted Britt Chevrolet team and cannot see myself taking the truck anywhere else for the rest of its useful life. More
by IMartens
Employees Worked With
