Ted Russell Ford-Lincoln Parkside

I have had 2 horrible experiences with Ted Russel Ford. The first was a few years ago, when I went in and there were traveling bankers at the Kingston Pike location that were scamming people. The 2nd expe The first was a few years ago, when I went in and there were traveling bankers at the Kingston Pike location that were scamming people. The 2nd experience was just yesterday at the parkside location. I took my 2012 jeep in that is in excellent condition with a payoff of 11K and tried negotiating a trade on a 2013 Ford Escape leftover from last year. The sticker price on the Escape was 28k, but there was a sign at the entrance saying you get $5,000 off. That alone brings the price of the vehicle down to 23k. I asked the sales person up front if I would get $5k of the sticker price for the particular one I was looking at and he told me repeatedly that I would. During negotiations, the story completely changed. With my trade, they still wanted me to finance 25k and that was before taxes. They wouldn't budge so I walked out. The sales guy chased me into the parking lot still trying to make a deal with me by putting me in another vehicle. He was standing at my driver side window still trying to talk to me as I was pulling out of my parking spot to leave. I will take my business to someone who will not try to screw me over. More

I went to Ted Russell and was interested in purchasing 2012 Hyundai Accent GLS. I called them that night and confirmed that I would purchase the car with a sales representative. The next day, I drove to K 2012 Hyundai Accent GLS. I called them that night and confirmed that I would purchase the car with a sales representative. The next day, I drove to Knoxville to complete the purchase and they told me they had sold the car. They left me waiting in their lobby for 10 minutes and finally told me. They didn't call me to let me know before I wasted my time driving 30 minutes there. It was the most unprofessional car lot I've been to. More

Danny Mathis was great about finding me a car I wanted and could afford. Mike Howard has been so helpful about showing me all the new features on a 2014. His follow-up has been excellent. Both were great and could afford. Mike Howard has been so helpful about showing me all the new features on a 2014. His follow-up has been excellent. Both were great about working with my schedule when I wanted to pick up the car. This has been an excellent car buying experience. My son had a great experience here and he took me back there. I'm glad he did. I would recommend this dealership to anyone. I love my new car. More

This is a terrific dealership. Sales personnel were very attentive and thorough during the whole purchase process. Ted Russell Ford has a dedicated representative, Mike Howard, that provides an extensive o attentive and thorough during the whole purchase process. Ted Russell Ford has a dedicated representative, Mike Howard, that provides an extensive orientation of your vehicle. He goes over every detail from the Sync system to adjusting the seat. Having this orientation is an awesome benefit for the dealership and the customer. I would definitely purchase another vehicle from Ted Russell Ford, as well as recommend to others. More

Everything went so well on purchasing my new SUV until I hit Finance. I signed paper work that clearly stated what Ted Russell would pay for my trade-in. After I noticed that the loan had been satisfied I hit Finance. I signed paper work that clearly stated what Ted Russell would pay for my trade-in. After I noticed that the loan had been satisfied I called to see how much they paid for my vehicle. The amount was significantly different. When I asked Jason Denny about this he laughed on my voicemail and said "we're not keeping your money." A week later I still have not received the check for the difference. Instead, they have changed the timeframe three times. I anticipate that I'm going to have to do without the money. So in essence they got more than what I agreed to give them. To summarize, Jason Denney lied to me and Brian Krueger lied (in writing)to cover Jason Denney. When I purchased my 2013 Ford Edge Mike Howard was to busy to give me a demonstration or orientation on the Sync system. I was from out of town so I'm still trying to figure out my Sync System. More

great experience. we were just looking but Charlie convinced us to buy. not sorry! Mike Howard showed us how to use the accessories, sooo helpful! convinced us to buy. not sorry! Mike Howard showed us how to use the accessories, sooo helpful! More

Ted Russell Ford on Parkside Dr treated me fairly with no pressure to buy a new vehicle. I had been shopping for a newer truck for the last two (2) years and was recommended to this dealership. Truth be to pressure to buy a new vehicle. I had been shopping for a newer truck for the last two (2) years and was recommended to this dealership. Truth be told I do not like to deal with salesmen nor was I in the market for a new 2013 truck. But these folks went out of their way to get me close to the price of a 2010 model on a brand new 2013. I was very impressed with this dealership and they made the purchase of a new vehicle simple. The staff handles all of the paperwork and walks you through every step of the buying process. My experience with this dealership was beyond outstanding and I haven't regretted purchasing my truck since I bought it back in March 2013. I strongly recommend this dealership to anyone serious about buying a new or used truck (or vehicle for that matter). More

I am very pleased with the purchase of my new vehicle!! The salemen that helped me with my purchase are amazing. I couldn't be more pleased. Took the time to go through my options which no other salemen ha The salemen that helped me with my purchase are amazing. I couldn't be more pleased. Took the time to go through my options which no other salemen had. They go through everything on you vehicle and set it up and explain it very well. They weren't to pushy but really tried to work with me. I will definately send anyone I know looking for a new/used vehicle to them in the future and I will definately be going back myself!!! More

Our entire experience with Ted Russell Lincoln-Ford was an excellent one. Both our salesman and delivery manager were professional and knowledgeable. We were never pressured and all our questions/concern an excellent one. Both our salesman and delivery manager were professional and knowledgeable. We were never pressured and all our questions/concerns were addressed. Our salesman, Michael Borkman, magically found just the Lincoln MKZ we wanted and had it delivered to Knoxville within 2 days. The delivery manager, Mike Howard, did a great job introducing us to the impressive technology package on the MKZ. We certainly recommend this dealership. More