Teddy Volkswagen

Teddy's Volkwagen exhibits the very standard of excellent customer service all dealerships should strive for. I visited a number of places seeking a new car, but this was one of the few places where I felt l customer service all dealerships should strive for. I visited a number of places seeking a new car, but this was one of the few places where I felt like the people cared about what was BEST FOR ME, versus what was best for their bottom-line. The Sales consultants did see me as a dollar sign and showed every model that I inquired about. From a basic Jetta to a top-end CC, I never felt like they pushed too hard. When I finally settled on a few options (I chose a GTI), they were clear about the vices and virtues for each vehicle. Wes, the Manager even took the time to sit with me to discuss what he thought. Everybody was extremely professional and helpful. When I walked in, I was greeted with warmth and charm. Nobody tried to "sell" me. We had candid conversations about excellent machines. As an avid driver and former customer service representative, I know when I'm getting treated well. What makes this review even more indicative of Teddy's VW commitment to Service is that almost everybody in the dealership had a smile..Whether it was a customer or a Sales Consultant, everybody was positive and helpful. It was a good feeling. I'm happy with my car selection and even happier with the service I've got. More

First let me say,I'am a 1st time buyer, and the Courtesy and Attentiveness I've recieved from the sales manager to the salesman was pleasant and rewarding. The professionalism that Mr. Pedro Serrano showed and Attentiveness I've recieved from the sales manager to the salesman was pleasant and rewarding. The professionalism that Mr. Pedro Serrano showed and demostrated made me feel comfortable from the test drive to the approval of my new 2013 Jetta. I will be a Customer for Life. More

The overall service experience I had with Teddy Volkswagen and specifically with Frank Marcello was truly outstanding. The responsiveness and sincere consideration given to my circumstances and sit Volkswagen and specifically with Frank Marcello was truly outstanding. The responsiveness and sincere consideration given to my circumstances and situation for getting my vehicle repaired was incredible. The attentiveness and courtesy experienced was unprecendented for me as I have never been treated in this way by any other dealership personnel in my 30 years of owning vehicles and requiring service of any kind. The quality of the body work conducted to repair my vehicle was excellent and very satisfying along with conscious effort to keep the cost of the repair at a fair and reasonable dollar amount. More

I was very impressed with thye professionalism of Mr. Pedro Serrano. He waqs very courteous,and knowledgable of the product. He was able to answer all of my questions,and made me feel at ease in my purch Pedro Serrano. He waqs very courteous,and knowledgable of the product. He was able to answer all of my questions,and made me feel at ease in my purchase. More

Friendly. I was in a rush and ready to buy a car. They accommodated my request. I was out and about in minutes. Also, the service there is very professional. If you go in ask for Pedro. Nothing like getti accommodated my request. I was out and about in minutes. Also, the service there is very professional. If you go in ask for Pedro. Nothing like getting a Marine to do things for you. More

I went into Teddy's VolkWagon LLC in the Bronx to lease a 2012 CC as I had seen an advertisement - sign and drive. I was talking with a salesman when I was told that I had the great credit but my history was 2012 CC as I had seen an advertisement - sign and drive. I was talking with a salesman when I was told that I had the great credit but my history was not long enough to lease and the salesman began showing me other VWs. Mr. Harold Munger began to assist me and was exceptionally professional. I was about to say 'Thank you, but no Thank You' when Mr. Munger stepped right up and went to work to make sure I left a happy customer. His knowledge of people and the plans best suited for my purchase were exact and accurate. I purchased my CC because his salesmanship provided the comfort necessary to put me at ease with my purchase. It was definitely more affordable for me to purchase than to lease and Mr. Munger knew that, his knowledge enabled me to get the car I desired instead of having to settle for another brand of VW. He is an exemplary salesman with a knowledge of people and a kindness and humbleness to make me say 'Yes, I'll take it.' I am very happy with my purchase Thanks Mr. Munger and Volkswagon for great and caring salesmen. More

The salesman, Harold, was informative and knowledgeable. He took the time to explain the car and show us all the features. He let us test drive the car and explained the pricing options. Price negotiations He took the time to explain the car and show us all the features. He let us test drive the car and explained the pricing options. Price negotiations were calm and reasonable. I had visited other VW dealers and Harold was the difference. I would definitely recommend Teddy and Harold. More

I was truly pleased with the service I received from salesman Harold Munger. He was kind and very professional .Because of him I drove away with Jetta 2013, and that I am truly grateful. salesman Harold Munger. He was kind and very professional .Because of him I drove away with Jetta 2013, and that I am truly grateful. More

I would to start off by saying THANKS to these guys. What I would to start off by saying THANKS to these guys. What you guys did for my family and I was just great. Im glad to had stop at Teddys I would to start off by saying THANKS to these guys. What you guys did for my family and I was just great. Im glad to had stop at Teddys before I went to another dealership. This is why you would to buy your car at Teddys Volkswagen, from the start when my wife and I walked in thru the doors we didn't get attack by a gang of sale people pushing us to buy a car. We wanted to buy a Honda CRV 2010 only to save gas but when we got in the car from the start Jason knew that, that was not the car for us so we wanted to leave because that was the car we wanted in the price range that fit our budget. That's went things got great Jason told us to pick any car we like and he'll do the rest. So we pick a 09 Toyota Venza knowing it was over our price range by a few grand. He immediately told his manager Wess how much we was willing to pay and how much the car was. I didn't get it for what I wanted but i did get it at a price that was within my budget and Wess made sure I was happy with the price. Then Mike in finance worked out the payments for us. He did an awesome job working with the banks making sure we got the bank we wanted to go with at a good APR% . We are looking for a 3rd car and will definitely go back there for it. Thanks again guys SEE YOU SOON More