Temecula Nissan

Great Service Dept! Amanda always takes care of my cars. I am pleased with the Service department. I will be back with my other cars as well I am pleased with the Service department. I will be back with my other cars as well More

We have a few different vehicles and this service department is my favorite of all the different brands. Tim is very friendly, knowledgable, and personable. The service on the truck has been excellen department is my favorite of all the different brands. Tim is very friendly, knowledgable, and personable. The service on the truck has been excellent as well. More

We like the sales person and the managers highly We like the sales person and the managers highly recommended everyone was friendly and helpful i will came back for sure !!! Thank you guys for all We like the sales person and the managers highly recommended everyone was friendly and helpful i will came back for sure !!! Thank you guys for all your help!!! More

I want to share my experience with Temecula Nissan In Hopes no one else has to go through all the trouble I have. We bought our 2018 Ford Expedition Max on January 24, 2021. I’ll start off by saying Hopes no one else has to go through all the trouble I have. We bought our 2018 Ford Expedition Max on January 24, 2021. I’ll start off by saying the car is great! I did notice some small things needed to be fixed after we left that evening but our sales guy Kenny said he would speak to someone about getting them repaired. When we bought it it was later in the evening, we only had a babysitter for the night and needed to get out as quickly as possible so when signing all the paperwork didn’t notice they added an extended warranty we didn’t want, the add on package the force you to buy (close to 3k) and they charged us for 3 years of oil changes which they said they were including for FREE! I take full responsibility for these charges being added because we didn’t look over the paperwork well enough!! The issue came in where I emailed Riley Smith who was our finance guy to ask why all these charges were added and to ask about the repairs needed on the car. He was very nice on the phone and stated he couldn’t do anything about the charges added but he would get all of the repairs taken care of! I said ok that’s fine. I had also spoken to Cierra McCandless about everything and she said she would get all the parts ordered and schedule us for a full detail on the vehicle. These conversations all happened in the first week after purchasing the vehicle. Of course no one contacted me so I had to call/text/email almost daily to find out status of the parts and when we could bring it in only to be told on multiple occasions that it’s been ordered, then it’s on back order, then they’re ordering it from Amazon, and finally that they would get it from Ford directly. This back and forth lasted for 2 months and All of these were lies they didn’t even know the specific part to be ordered! I had to stop by the dealership and speak to Riley in person since he was basically ghosting me and finally he got the ball rolling. He finally did try to order the part and Ford tells him The part I need can’t be ordered on its own and they have to order the entire base to the trunk which cost about $1300. Now Riley Smith is saying the dealership will not cover it and will not replace the parts that were promised to be fixed on my car. I know this post is long but I promise you this is only a fraction of the drama I have had to deal with them. I have tried to contact Oscar Guerrero (finance manager) with no resolution, Jacob Little(General Manager) never responded to my multiple emails and calls, Larry Smith (CEO and Riley’s father) I emailed with no response, and even Dave Pedder (owner) whom I’ve emailed multiple times with no response! I have honestly never experienced such bad customer service in my entire life. I urge you to please read all reviews on this dealership before giving them any of your business. Also wanted to add the repairs needed on the car in case anyone was wondering they are very minor repairs! Rear power seat doesn’t fold Flap on the back of the 3rd row seat was missing (this is the part they won’t order due to price) A wire is hanging off the rear window for the heating element and needs to be soldered Last, The reason they were scheduling it for a full detail is because they charged us $500 for some type of detail they did on the car prior to purchase! I don’t know what type of detail cost $500 but we got the car and it was dirty which would have been fine if we didn’t have to pay $500 for a detail so I asked them to redo it. More

Temecula Nissan the best dealer Great Service good care I am so happy to buy my car with them I will recommend to my friends and family Thank you. Temecula Nissan am so happy to buy my car with them I will recommend to my friends and family Thank you. Temecula Nissan More

This was a good experience they got me in and out with no problems and were super nice and helpful! Left my car cleaner then clean! problems and were super nice and helpful! Left my car cleaner then clean! More

Got me in and out to check the safety recall. I just wish my car could have been washed. Unfortunately, that wasn’t possible during these current events. my car could have been washed. Unfortunately, that wasn’t possible during these current events. More

They had the vehicle I wanted and the purchase process was relatively quick. They were very accommodating by coming to my house to pick up a trade-in vehicle. Overall, I was very pleased with my experienc was relatively quick. They were very accommodating by coming to my house to pick up a trade-in vehicle. Overall, I was very pleased with my experience with Temecula Nissan. More

I was greeted quickly and pleasantly. Kept me informed of progress on my car. Found the waiting area lacking but everyone working here from the service writer to Parts sales very nice. progress on my car. Found the waiting area lacking but everyone working here from the service writer to Parts sales very nice. More

Very attentive great customer's service! Will continue Very attentive great customer's service! Will continue to use their service for as long as I own a Nissan vihecule. Very pleasant and over the top Very attentive great customer's service! Will continue to use their service for as long as I own a Nissan vihecule. Very pleasant and over the top. More