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Temecula Valley Lexus - Service Center

Temecula, CA

4.9
532 Reviews

532 Reviews of Temecula Valley Lexus - Service Center

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July 13, 2025

Fast and efficient service. Excellent customer service. Emily was very professional and kept me updated with service time and recommendations! More

by Macyrx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Adkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Temecula Valley Lexus responded

It's great to hear about your positive experience and that Emily provided you with great service. Our team strives for efficiency and communication, and it’s wonderful to know we hit the mark! Regards, Tom Rudnai President

July 12, 2025

Having service with the dealer alway peace mind that may carry is in good hand I have to say Richard my service advisor is wonderful and I’m very happy with his help and advice thank you Richard More

by mill4u52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Temecula Valley Lexus responded

It truly makes us happy to hear that Richard provided you with such great service and peace of mind. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to serving you again! Regards, Tom Rudnai President

July 12, 2025

Temecula Valley Lexus has mastered the check in, do work, and check out process. They got me an appointment quickly, did my oil/filter change and even sent a video of the multi-point inspection. They have my More

by Pappahubby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Engebritson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Temecula Valley Lexus responded

Our team works hard to ensure a smooth process and keep you informed every step of the way. Thank you for trusting us with your vehicle—we look forward to serving you again! Regards, Tom Rudnai President

July 11, 2025

Dealership is basically first class. However…... The “Hunter Wheel Alignment Check System” is poor at best. Never works when I drive across it. If you have to go a certain speed ( More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Caughron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Temecula Valley Lexus responded

Hi Steve, Thank you for bringing this to our attention. This is certainly not the condition we want to return a vehicle in and we'd like the opportunity to help make this right. When you have an opportunity to speak, please contact me directly. I look forward to hearing from you. Regards, Kim Carrasco Guest Relations Manager 951.225.0570 KCarrasco@tvlexus.com

Jul 15, 2025 -

Steve responded

I spoke at length with Kim Carrasco, Guest Relations Manager. Ms. Carrasco was very responsive and understanding of my concerns. She has assured me that additional training of new employees will take place and that the issues at hand will be made aware to all concerned to prevent any further incidence. Continuous Quality Improvement has been the heart beat of the Toyota Motor Company for decades and Lexus epitomizes this philosophy. I will not hesitate to take my car to this dealership for all future service related matters. Thank you for your positive and refreshing response.

July 11, 2025

Excellent service and on time as promised to be completed. Great service by the Technician and service advisor. Very friendly! More

by edilog74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Gansloser
Jul 14, 2025 -

Temecula Valley Lexus responded

Timeliness and friendly service are our top priorities, and it's great to know we hit the mark for you. We look forward to serving you again! Regards, Tom Rudnai President

July 09, 2025

Almost three years going to TV Lexus, and very happy with the service, sales staff, support/service team, and parts dept. Always friendly visit, and zero hassles. More

by SimChris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Adkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Caughron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katria Steinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Massie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Temecula Valley Lexus responded

We're thrilled to hear about your positive experiences with our service and support teams. Providing hassle-free service is our priority, and we appreciate your loyalty over the years. Looking forward to seeing you again soon! Regards, Tom Rudnai President

July 04, 2025

I had a a very pleasant experience at my most recent service appointment! Adam and the service manager took great care of me! 10/10! More

by Lexusdriver1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Caughron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2025 -

Temecula Valley Lexus responded

Adam and the team work hard to ensure every visit is top-notch. Thank you for your kind words and for choosing us for your service needs! Regards, Tom Rudnai President

July 03, 2025

Vey professional, delivered what was promised and did so in a timely manner with updates. More

by john
Recommend Dealer
Yes
Employees Worked With
Rick Engebritson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2025 -

Temecula Valley Lexus responded

John, Timely communication and professionalism are our priorities, and it's great to know we delivered on that. We appreciate your feedback! Regards, Tom Rudnai President

July 03, 2025

Beautiful facility with friendly staff. Nice waiting area with complimentary coffee, drinks and snacks. Enjoyed my experience. More

by JJBrookie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Adkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2025 -

Temecula Valley Lexus responded

Our team takes pride in providing a welcoming atmosphere and great amenities. Thank you for the kind words, and we look forward to seeing you again soon! Regards, Tom Rudnai President

July 03, 2025

2nd time in a row that I've had an issue with a simple oil change service (hence no 5 stars); however, in both cases the staff did a fine job of correcting the issue and making it right with me.. thus, 4 More

by gynot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Engebritson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Temecula Valley Lexus responded

While pleased to see our team has done a good job of correcting these issues and making it right, we're disappointed things aren't being done correctly the first time. This is something we will be addressing with our team and we look forward to providing you with the 5-star service you deserve at your next visit. Regards, Tom Rudnai President

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