Tenvoorde Ford - Service Center

Oversold Called prior to coming in and spoke with a scheduler who asked a number of questions about our corporate safety recall notice. I requested a call back Called prior to coming in and spoke with a scheduler who asked a number of questions about our corporate safety recall notice. I requested a call back, but there was no response. After arrival we met with Barry, who has always been very helpful and efficient. Barry had no indication we had asked for him to call back and furthermore none of the updates we gave the scheduler were in Barry's computer. Over a two week wait to replace several steering bolts????????? Humbug! A RAV4 is in our near future. More

Very professional approach from start to finish Welcomed me and understood what I requested. Clearly explained all the work that was needed and completed. I left knowing that I could return if I h Welcomed me and understood what I requested. Clearly explained all the work that was needed and completed. I left knowing that I could return if I had any further questions or concerns. More

Went in for an oil change and tire rotation. Tom was wonderful at the front desk -- very personable and helpful. I was a bit annoyed -- when I got down the road about 7 or 8 miles, my 'check tire Tom was wonderful at the front desk -- very personable and helpful. I was a bit annoyed -- when I got down the road about 7 or 8 miles, my 'check tire pressure' light went on. It was raining very hard, but I pulled over and checked the tires -- I could see nothing wrong with them. I returned to Tenvoorde, and Tom immediately had the technician pull my van back inside and check the tires. Guess he just hadn't reset a switch after the tire rotation. All is well, it was just an inconvenience at the time. Fortunately, I wasn't on a strict time schedule that day!! More

Will never go there again for purchase or service I took my car in for a number of things. 2.5 hours later they "said" they had fixed the leak on the tire. Kept leaking to I took it somewhere else I took my car in for a number of things. 2.5 hours later they "said" they had fixed the leak on the tire. Kept leaking to I took it somewhere else and they showed me the screw that they found. Quoted me $140 to fix the visor - I fixed it myself with a screw. Horns goes off all the time on it's own - wasn't fixed. I will never take my car there again nor will I buy another car from them. More

WAS ON TIME/SHOWED WHAT THEY DID&WHERE-WAS VERY UP FRONT. WAS ON TIME/VERY NICE/HONEST&UP FRONT-WAS THERE WITH TRANY CONCERNS&DID A WONDERFUL JOB OF ASSURING ME THINGS WHERE RIGHT&NORMAL-ADVISED ME ON WHAT TH WAS ON TIME/VERY NICE/HONEST&UP FRONT-WAS THERE WITH TRANY CONCERNS&DID A WONDERFUL JOB OF ASSURING ME THINGS WHERE RIGHT&NORMAL-ADVISED ME ON WHAT THEY DID&HOW THEY DID IT-I FEEL THEY DID WONDERFUL JOB THX TENVOORDE FORD More

Routine service appointment I do all my service work at Tenvoorde Ford have for many years and they always do a fantastic job with my vehicles I really appreciate it when they I do all my service work at Tenvoorde Ford have for many years and they always do a fantastic job with my vehicles I really appreciate it when they go over the report card for my vehicles. Keep up the great work More

2017 F150 timing chain rattle John Murray, service rep, was great. Ford Motor Co. did not initially have a fix for the noise coming from my engine on cold start up in my 2017 F150. John Murray, service rep, was great. Ford Motor Co. did not initially have a fix for the noise coming from my engine on cold start up in my 2017 F150. (timing chain rattle). But finally, after several weeks, FMC "authorized" a fix which seems to have fixed the problem. Time will tell. John Murray did everything he could to mitigate my displeasure that my essentially new and first Ford F150 with only 40K miles was going to need an engine tear down. John Murray and Tenvoorde Ford supplied me with a loaner vehicle twice while my truck was in for repair. (Once for diagnosing the problem and once for the repair) That loaner vehicle made being without my truck bearable. This is my first Ford F150. My two previous trucks were GM products. Each driven for 10 years and 200,000 miles each with essentially no issues. My F150 has had 3 recalls and now this engine problem. And while I know every vehicle can have problems there is little chance my wife and I will buy another Ford. Again, My displeasure lies with FMC, not with Tenvoorde Ford or John Murray who provided excellent sevice. More

Barry is amazing!! Barry is always happy and willing to help! Definitely recommend him and Tenvoorde Ford. They also have great specials that I definitely utilize!! B Barry is always happy and willing to help! Definitely recommend him and Tenvoorde Ford. They also have great specials that I definitely utilize!! Barry also texted me to communicate which is a nice feature while at work More

Great service I had great service and my truck was delivered before promised.james my service writer was excellent to work with. I would recommend they see James wh I had great service and my truck was delivered before promised.james my service writer was excellent to work with. I would recommend they see James when getting service done at Tenvoorde. More

Recalls and things to be enabled on my pick up This guy deserves to get a raise best service I have had through tenvoorde. All my other services there have been sub par but this guy is awsome. Ev This guy deserves to get a raise best service I have had through tenvoorde. All my other services there have been sub par but this guy is awsome. Everyone there should learn from him. I will come back there again as long as I can work with this guy. If he doesnt get a raise from this review there is management issues. More