Tenvoorde Ford - Service Center

Quick Lane at Tenvoorde is not quick by any standards. They claim they walk-in only, but Tim informed me they do take appointments for the bigger jobs, which explains why their service gets so backed up. They claim they walk-in only, but Tim informed me they do take appointments for the bigger jobs, which explains why their service gets so backed up. The reason for my poor rating for Tenvoorde is due to an accumulation of events and the long wait times I have experienced I have experienced. First, I need to tell you that I only own one Ford vehicle. Otherwise, I have always taken all my other vehicles to Gilleland Chevrolet for service. The difference in my experience between the two services is night and day. After several different vehicles and years of numerous visits to Gilleland, I have never had a problem. In contrast, I have had several problems with Tenvoorde, just servicing my Fusion. There was a serious issue with the wheel alignment a few years ago that was most egregious. The reason being it made the car unsafe to drive on icy roads. It is my wife’s car that she drives to the Twin Cities for work. She had to report to me that the problem had not been fixed, and I would take it back to Tenvoorde. This went on over several months, and several times back in the Quick Lane during the winter months when the roads were snowy/icy. Each time I was at Quick Lane, it took several hours for the repair. I also worked a day job making this very inconvenient. I finally made an appointment with the regular service department to have them look at it. During the appointment, I was informed that a representative from the wheel alignment rack manufacturer had discovered a malfunction in the alignment rack, which required parts replacement. They performed a new alignment, and that finally corrected the problem. By this time, I had spent many hours in the waiting room at Quick Lane while they repeatedly misaligned my vehicle and then scratched their heads as to why it continued to be off. Another disappointment is that nobody from the Tenvoorde service department bothered to notify me regarding the situation. They should have immediately notified everyone who they had performed misalignments on. Prior to the alignment issue, I had the Fusion in Tenvoorde’s regular service department because there was a background noise problem when using a cell phone in the car. The service writer at the time insisted that the problem was not caused by the car, but by our cell phones, which involved three different cell phones and two different service providers. This was obviously ridiculous for him to say. He said there was nothing more they could do and sent me on my way. I then took the car over to Miller Lincoln service department, where the problem was solved immediately. The noise was caused by the air conditioning vents blowing air at the car's microphone. I did report that situation to Ford Motor companies’ complaint department, and to my surprise, I received a refund check from Tenvoorde for that screwup. Anyway, I reluctantly continue to go to Tenvoorde's service departments because they are the only Ford dealership in the immediate area. Dave Rausch More

Satisfied with my service experience. Pleasant lobby area with water and coffee available. I’ll be returning for future service. Pleasant lobby area with water and coffee available. I’ll be returning for future service. More

The oil life meter was not reset after the oil change. Everytime the engine is started, there is a message on the screen saying that service is due. Paper and plastic was left on the driver side when I p Everytime the engine is started, there is a message on the screen saying that service is due. Paper and plastic was left on the driver side when I picked the vehicle up More

It was just average service. They didn't really try to help with minor stuff They didn't really try to help with minor stuff More

Justin was extremely helpful when I was faced with having my truck serviced at a dealership that was new to me. He was very informative, helpful and calming. I have spread the word with friends, family and my truck serviced at a dealership that was new to me. He was very informative, helpful and calming. I have spread the word with friends, family and coworkers about the great service I received. Thank you! More

Didn’t get the cigarette and smoke smell out of the interior of new 2022 f-150! interior of new 2022 f-150! More

Very attentive, helpful, informative, conscientious, and follows up after the sale for rput8ne maintenance and just overall satisfaction with the vehicle. I'll he going there for my next car for sure! follows up after the sale for rput8ne maintenance and just overall satisfaction with the vehicle. I'll he going there for my next car for sure! More

Everyone is always polite and keeps me informed on time. They also will reset my gauge on the side to my setting when I ask. They also will reset my gauge on the side to my setting when I ask. More

He provided excellent customer service. Made things easy to understand. I really Enjoyed working with him Made things easy to understand. I really Enjoyed working with him More

Good service, Mike is very helpful. Prices are high. Appreciate shuttle service and nice waiting room. Prices are high. Appreciate shuttle service and nice waiting room. More