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Tenvoorde Ford - Service Center

St. Cloud, MN

4.4
1,256 Reviews
Call Service Center (320) 348-7985

1,256 Reviews of Tenvoorde Ford - Service Center

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October 05, 2020

Dealership is Ok, had a small issue with Quick Lane on My LOF on pricing! Got the answer I was looking for when I spoke with Brian. H. More

by TOMMYTEAL@charter.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hoppe
Report | Print
Oct 05, 2020 -

Tenvoorde Ford responded

Thank you so much for your business and your honest feedback! We really value your patience, understanding, and input. We're glad that everything else about your visit was to your satisfaction, and that Brian was there to help you! It's great to have you as a customer and we are glad to have you as part of our Tenvoorde family! Have a great day!

September 30, 2020

Russ was very helpful with my daughters cars! and helped determined what needed to be done this time. He help arrange a ride for my daughter. More

by phupf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Report | Print
Oct 05, 2020 -

Tenvoorde Ford responded

We can't tell you enough how much we appreciate Russ and the rest of our service team. They do a fantastic job and we’re very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future. Have a great day!

September 30, 2020

Everything was fine, work was done well. Tenvoorde has always done the service on my Mustang and I will still continue to be a customer. More

by HORSEBECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2020 -

Tenvoorde Ford responded

We're happy to hear that you're pleased with the service you receive here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day!

September 29, 2020

The technician that worked with me was very good. What I did not like was my truck was in the shop about an hour and a half and I was changed $30 for shop supplies. This is an extremely out rages charge More

by SARGROCK077
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Russ Hoeschen
Report | Print
Oct 05, 2020 -

Tenvoorde Ford responded

Thank you for bringing this to our attention. We want all of our customers to leave with feeling like they've received the utmost in customer service. Please contact our service manager, Craig at cschaefer@tenvoordeford.com so we can look into this for you. Thank you.

September 27, 2020

All I can say is that I get the service I expect and a little more. Makes for a good reason to own a Ford Vehicle. More

by richefixits
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2020 -

Tenvoorde Ford responded

We're happy to hear that you're pleased with the service you receive here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day!

September 26, 2020

Russ is always a pleasure to work with. He’s very friendly and knowledgeable about the job that’s taking place. He always makes the experience easier. More

by esage1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Hoeschen
Report | Print
Sep 26, 2020 -

Tenvoorde Ford responded

Thank you so much for your business and your honest feedback! We're glad that Russ helped make your experience with us a positive one! If there is anything else we could have done to have made this a five-star experience please don't hesitate to contact us. Have a great day!

September 25, 2020

Too much of a hard sell on unnecessary repairs. Felt that it was not necessary to have a $950 brake job when my brake pads were only half worn More

by AWMSOONER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justinne Matthees
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Oct 05, 2020 -

Tenvoorde Ford responded

Thank you for bringing this to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Tenvoorde Ford. Please contact our service manager, Craig at cschaefer@tenvoordeford.com so we can look into this for you. Thank you.

September 24, 2020

Great service. Friendly people. A little spendy. Will continue to go here because of the good workmanship and attention to the needs of my vehicles. More

by DNF601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Clifton
Report | Print
Sep 26, 2020 -

Tenvoorde Ford responded

We can't tell you enough how much we appreciate our service team. They do a fantastic job and we’re very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future. Have a great day!

September 21, 2020

I would not recommend the service center, warranty work was preformed in a timely manner but the car needs to have a new oil leak repaired. The customer service is great but the technician needs to have mo More

by JPR72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aulwes, Jamie A.
Report | Print
Sep 26, 2020 -

Tenvoorde Ford responded

Thank you for taking the time to bring this negative experience to our attention. it is discouraging to hear that you had anything less than a stellar experience here at Tenvoorde Ford. Our service manager, Craig would love the chance to talk to you about this situation and discuss it in further detail. At our earliest convenience, please contact him at cschaefer@tenvoordeford.com. Thank you.

September 20, 2020

Everyone is very friendly, and professional .friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly is this 26 More

by taapiggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Welch
Report | Print
Sep 21, 2020 -

Tenvoorde Ford responded

We're happy to hear that you're pleased with the service you receive here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day!

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