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Terry Cullen Southlake Chevrolet

Jonesboro, GA

3.7
193 Reviews

1250 Battlecreek Road

Jonesboro, GA

30236

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Showing 193 reviews

January 24, 2024

absolute best customer service. Jacki was so quick to help me and walk me thru the insurance process. She is such a life saver. More

by delarosajacki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacki
Jan 27, 2024 -

Terry Cullen Southlake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Terry Cullen Southlake Chevrolet INC.. If you have any further questions, please give us a call. We're always happy to help!

January 17, 2024

Kristi was the service rep that took care of me. . She had a very friendly attitude and assured me that my oil change and tire rotation would take an hour. I was very impressed when my car was ready More

by mariniglover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi
Jan 19, 2024 -

Terry Cullen Southlake Chevrolet responded

We're happy you found Kristi to be so supportive during your experience here at Terry Cullen Southlake Chevrolet INC.. Please don't hesitate to reach out to us if there's anything more we can do!

January 12, 2024

I am very partial to this dealership mostly because of the customer service that I receive. they treat me like a person not just a number and that is hard to find these days. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Delarosa
Jan 15, 2024 -

Terry Cullen Southlake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 09, 2024

I am so pleased with the quality of work I received from the collision center. They made my car look brand new. To add to that the customer service was incredible. Thank you Miss Jacki for keeping me inform More

by dianne.peligram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacki
Jan 12, 2024 -

Terry Cullen Southlake Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Terry Cullen Southlake Chevrolet INC. and we hope to see you again soon!

January 05, 2024

They have great customer service . Very informative and helpful. I would absolutely recommend this dealership More

by delarosajacki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacki
Jan 08, 2024 -

Terry Cullen Southlake Chevrolet responded

We're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!

January 04, 2024

I would absolutely give this dealership a five star 10 out of 10 amazing service Miss Jackie in the collision center is so Sweet and helpful. So informative. More

by delarosaj33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacki
Jan 06, 2024 -

Terry Cullen Southlake Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope you have a great day!

January 02, 2024

Racist and discriminatory. Do not give this dealership your business. Ignorance is rampant at this dealership. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collision center front desk
Jan 04, 2024 -

Terry Cullen Southlake Chevrolet responded

Hi Steve/Gary - I am sorry that you had a negative experience with our staff. We take pride in employing people from all walks of life, regardless of the color of their skin or their ethnic background. Furthermore, most of our customers are people of color, so for you to accuse us of being racist, I think is unfair. You and another man came to our collision center last night and you were speaking on his behalf. Our receptionist tried to speak with the man you were representing, as it is vital for us to have acknowledgement and consent from the person that actually owns the vehicle, that they are okay with us performing work on their car. Apparently, there was a misunderstanding between the interaction of you three, and I would like to offer my deepest apologies. Our goal is to make every customer feel welcomed and appreciated, and for that I am sorry. If there are any other questions you may have or if we can help you in any other way, please do not hesitate to reach out to us. Thanks, Drew Cullen

January 02, 2024

Kelly gray was s awesome tech more dealership could use a few people like her More

by cbailey920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly gray
Jan 05, 2024 -

Terry Cullen Southlake Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 24, 2023

Ms Annie Pebbles is very helpful and a always very nice I couldn’t ask for a better person when I have a lot of questions More

by amirapierre2017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Annie Hollowell
Dec 27, 2023 -

Terry Cullen Southlake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Terry Cullen Southlake Chevrolet INC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 26, 2023

my wife and I an older couple in mcdonogh had a wreck totaled out our tru c k so we took our life savings to terry culling chevy to buy a vehicle we got a 2020 Tahoe and had to finance 32k its white we d More

by curtis-hughes
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Vincent tally
Jan 31, 2024 -

Terry Cullen Southlake Chevrolet responded

Hi Curtis - I am sorry to hear that you did not like the Tahoe you purchased from us. We do our best to be transparent with every customer, so I am sorry that you are feeling mislead. We put all information available to us on our website, including two separate vehicle history reports (CarFax and AutoCheck), so you can make the best and most informed decision you possibly can. We also encourage all of our customers to take the vehicle to an independent mechanic so they can be extra sure with the purchase they are about to make. Without knowing all of the details, the $30k that you put down with us could have provided you equity in the vehicle that you ended up trading, which is why you had to put down $0 the second time. Overall, I am very sorry to hear that you did not like the vehicle you decided to purchase from us and if there is a way we can help you in the future please do not hesitate to reach out. Thanks, Drew Cullen

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