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Teterboro Chrysler Jeep Dodge RAM

Little Ferry, NJ

4.0
293 Reviews

469 US Highway 46

Little Ferry, NJ

07643

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Showing 293 reviews

March 31, 2023

They are thieves. Rafael Arismendi along with his manager Tim Creadick went and marked up the vehicle I bought by $2k without disclosing it. When I asked if the price More

by erikah728
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rafael Arismendi, Tim Creadick, Jamie Ferrentinones, New Car Sales
Apr 04, 2023 -

Teterboro Chrysler Jeep Dodge RAM responded

As per our corresponding text messages with customer, we clearly stated the Price of car, Sales tax, Motor Vehicle and Doc Fee which were all itemized. We have a print out of the text messages. So these numbers were given before the vehicle was pick up and customer had plenty of time to review. When she signed the contract those numbers matched EXACTLY. Nothing was done wrong here.

Apr 04, 2023 -

erikah728 responded

No, you gave me a finance amount, the bottom number after my down payment and rebates (which I was given the run around to get a clear amount on rebates) plus taxes and fees by text. Never confirmed the principal, never confirmed the rebate totals. When I asked how much the rebates were, I kept being told the amount depends on the bank who approves me, so that throws off the finance amount So stop lying! I also have the text. My mistake was trusting when I verbally asked for confirmation of the principal amount, which in person and over the phone was told $38815, which was on the sticker. Why don't you explain how the salesman dissappeared the sticker from when I saw it Saturday, Monday it was gone never was produced even after I purchased, was illegally taken off the car before it was sold, and explain how the mark up was not advertised?? Also explain, how the monthly payment approximation went from $518 to $580, also was told this by text. I immediately called and asked why and was told because of interest rates, this was said without even checking with banks yet. You all saw an opportunity to get over by being all over the place!!! I should have known then to walk away. Also another throw off was the supposed mistake with the original paperwork which had a totally different social security number, which caused for the paperwork to be all redone. Oh and I was asked to wait outside for about 45 minutes while all this was being done. When I was called in I was rushed to sign in different places electronically, never did any one of you go over all of the numbers with me. All the finance person did was talk about his personal life. Also by being touching feeling with me both Saturday grabbing my hand complimenting my ring and on Monday grabbing the sleeve around my wrist of my jacket complimenting again. This I guess was also done to also throw me off. So get your facts straight! Also, I was told the etching fee was a fee I had to pay and had no choice but then I find out the etching fee is optional! So there goes another $169 you all told me was mandatory.

March 24, 2023

Very easy to get an appoint for the recall. Very considerate of my time as I waited for it to be completed. Absolutely the best Jeep dealer in New Jersey. More

by TVandMovieActor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray, Ted, Service Manager
March 24, 2023

I like the truthfulness and respect that was given. I also appreciate my opinion being valued and taken seriously. Chris and Doreen were excellent employees as well as the young lady working the front More

by Jwhite2918
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris and Doreen, Used Car Sales, Service Manager, New Car Sales, Alan Graf, Jr.
February 22, 2023

Service is poor , the service department has a bunch of con artist will bleed you for money More

by shachajoel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim service guy, Service Manager
February 06, 2023

Coming to teterboro jeep was a breath of fresh air the moment I walked in. Rafael made my experience pleasurable especially after walking out of another Jeep dealership because of the horrible service. More

by Kirah
Recommend Dealer
Yes
Employees Worked With
Rafael A, New Car Sales
December 21, 2022

CAREFUL! This was my favorite dealer, I had already bought two vehicles with them, I told my brother, he bought it too! But what happens they are having false More

by Johanna fana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Used Car Sales, Service Manager
August 17, 2022

Easy to get an appointment. Professional service writers and technicians. Getting a full explanation in detail of the service performed on my vehicle and what will be needed i More

by TVandMovieActor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager
August 09, 2022

The transaction went smoothly & was a pleasant experience. The dealership has a friendly, knowledgeable & professional staff. I will definitely recommend them to everyone. More

by Roshene908
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime & Noel, New Car Sales
April 20, 2022

This is the one and only Mopar/Jeep dealership in New York/New Jersey in which I had a very positive experience. The salesman (Rafael Arismendi) helped me a lot by sending me estimates of payment via ema More

by Deep
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
New Car Sales
April 16, 2022

As always the Service Department is 100% on the ball. Professional, courteous and efficient from the Service Writers to the mechanics. It is more than worth driving the extra miles to receive the best s More

by TVandMovieActor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Mullins & Ray Briggs, Service Manager
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