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Texan Buick GMC

Humble, TX

4.2
712 Reviews

18225 Eastex Fwy

Humble, TX

77338

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712 Reviews of Texan Buick GMC

January 31, 2024

Had a small problem with remote and no one was willing to take time to talk me through the settings to fix it. Brought my truck in for service and it was a machanic in the service area saying very loudly i More

by Patrickmageetx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beth Patlan
Jan 31, 2024 -

Texan Buick GMC responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet expectations. We are currently evaluating the circumstances regarding your review, in the meantime please feel free to contact us directly using the information below. Greg Wilhelm, General Manager gwilhelm@texangm.com

January 31, 2024

Not responsive, poor customer service, contract was signed then bank pulled back coincidentally after the dealership had to do reparations to the vehicle. More

by Dejesus.anamaria03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mario and Alex.
Jan 31, 2024 -

Texan Buick GMC responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet expectations. We are currently evaluating the circumstances regarding your review, in the meantime please feel free to contact us directly using the information below. Greg Wilhelm, General Manager gwilhelm@texangm.com

January 31, 2024

Travis received me and he took care and called me when the car was ready.I will go back again every one was very nice More

by mollymoreno17
Recommend Dealer
Yes
Employees Worked With
Travis
January 29, 2024

My experience was not the best. I was given a car for a week And the next week I had to return the vehicle. No one contact me to ask what happened. My employee put our work for a W- More

by LATONYAHALEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Beth Patlan
Jan 31, 2024 -

Texan Buick GMC responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The Texan GMC Buick Team

January 28, 2024

Everything went smooth. The salesman took great care of me. The truck had a small dent to which the Dealership agreed to fix. When I went to pick up the truck there was a we More

by jsiarski42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Jan 31, 2024 -

Texan Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Texan GMC Buick Team

January 27, 2024

Service Center got us in and out in a timely manner Travis and Victor did well More

by 54lemonlimechevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor in service
Jan 30, 2024 -

Texan Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Texan GMC Buick Team

January 26, 2024

Abe, got me checked in without any issues. He explained everything that I was having worked on my truck. The service was performed quicker than stated. Jessica handled everything with the paym More

by RIASKAHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Cloninger, Abe Lopez
Jan 29, 2024 -

Texan Buick GMC responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide every customer with exceptional service, and we are extremely happy to hear that Abe was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Texan GMC Buick Team

January 24, 2024

Front desk person was not helpful at all. We asked for a car clean from interior. Simply denied the request and said that they will just do a quick vacuum. When I was giving the car keys and More

by anubhav92kohli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Spencer
Jan 26, 2024 -

Texan Buick GMC responded

We appreciate your feedback about your recent experience with us. Your experience with us is not the customer service that we strive to provide. Please contact us at your earliest convenience, we look forward to speaking with you. Sincerely, The Texan GMC Buick Team

January 24, 2024

Pleasant, n helpful I will keep on going there with my Terain for any thing that has to done on it More

by emjay.ram62
Recommend Dealer
Yes
Employees Worked With
Don't remember it was young lady
January 22, 2024

Available date and time to do my oil change and aslo customer service was nice More

by cl.isabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Jan 23, 2024 -

Texan Buick GMC responded

Thank you for taking the time to leave this 5-star rating, Isabel! We hope to work with you again! Sincerely, The Texan GMC Buick Team

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