Texas Auto South

This experience as a customer has been a massive let down and very discouraging. They will definitely help you purchase a vehicle and gladly take your money but after that will not help you. I purchased a 2 and very discouraging. They will definitely help you purchase a vehicle and gladly take your money but after that will not help you. I purchased a 2016 Jaguar and told them that I wanted a top-tier or comparable warranty coverage to my current trade-in (Jaguar also) the warranty cost was 4300.00(Veritas Premier Plus). When I went to have warranty work done the warranty company would only cover 1/4(326.66) of the 1100.00 cooling system fix out of a 4300 dollar warranty?? I’m flabbergasted. I was told that the dealership would have known this at point of sale by Veritas. So I called Texas Auto as instructed. I was told by a salesman that this is common with the Veritas warranty and they have customer calls often. I was then transferred to finance who asked me what I wanted them to do? I asked “what would you want” and response was “I don’t know”…ok well help sir thats what I want but i definitely got the run around. The dealerships only recommendation for assistance of any kind was to cancel the warranty or keep it up to me. I would say to take your money, business, and trust elsewhere there are much more honest, transparent, and trustworthy dealerships. Also after purchasing the vehicle the APEX system receiver fell out from and the drive dash and was hanging in the floor board, I was told to “just take it to Advanced Auto or something”. Its for sure one well oiled money racket. This seems to be the most common problem; sadly shady business practices are the least of your worries. More

This is a high end vehicle resale corporation. Sales reps are a mixed bag, but commission is their motivator. Those two mean you HAVE to be CLEAR on what you want and what you expect. Be prepared Sales reps are a mixed bag, but commission is their motivator. Those two mean you HAVE to be CLEAR on what you want and what you expect. Be prepared to come onto the lot at least two or three times, as you should with any brick & mortar dealership. If you don't like your sales rep, ask for someone else. Don't be shy. They need this feedback, or the reps will never have incentive to improve. Profit commission is their incentive, and you can use that to your advantage. Don't come here to buy a car; come here to invest in your future. Don't buy a lifetime vehicle here, buy something you can flip. They do sell lower priced vehicles, but they are kept on hand for when they can't get you in the car you want. I'd go to the manufacturer's dealership for those, as the ones here are... well worn. Whereas the manf dealers tend to take pride in their used lot inventory within their own brand. On test drive, take a left on Bay Area to test the suspension, and be sure to test the sound system at your desired, honest max volume. These two things seemed to be on the bottom of their priorities list. Lastly, as of Aug 2022 the two sales ladies mentioned in many reviews are not working there anymore. I recommend John because he's the most upfront about the mandatory Dealer's Warranty and how long term finances will help or hurt you. He's also pretty tech savvy and know the vehicles pretty well, even given their inventory is shared among at least three other lots just in the Houston area. More

Run as fast as you can! They are all crooks. Run your credit then try to add all these “mandatory” warranty addendums ($2,600), I will need return. They are all crooks. Run your credit then try to add all these “mandatory” warranty addendums ($2,600), I will need return. More

TERRIBLE SERVICE after they get your money! They are very good at communicating when their trying to get u in the car. As soon as your in it, all the promises they told u go out the window ! I They are very good at communicating when their trying to get u in the car. As soon as your in it, all the promises they told u go out the window ! I was told I would have my car delivered today at noon. No one called or texted or emailed me all day so I call, and text them. They keep sending me to voicemail . Won’t respond to texts . I call the dealership number instead of my rep that sold me the car and he tells me they not bringing the car and hangs up .I text the finance guy that I was working with and he says he will have my salesman call me, the salesman STEVE begins to argue with me and talk OVER me telling me I’m not getting my money back if I cancel my deal, it ain’t coming today, maybe Monday nonchalantly like I just need to chill and wait till whenever they have time to deliver. In the meantime I have NO VEHICLE! I will NEVER buy another car from them! Update ! … I was PROMISED I would have my vehicle here by 3pm today .. MONDAY, it is now 6:07 pm and STILL no vehicle, no text, no call, no email, no COMMUNICATION. I called THEM and got placed and hold and told I would get called back by the manager Robert. He never called me back. Won’t respond to my texts, won’t email me, then the salesmen STEVE texts me and tells me I need to relax and “count my blessings” and that he’ll just back out of the deal and that he doesn’t even know why he does deals w people like me. I called the number “Tim” who is supposed to be over the 3 dealerships, left me and they said that Tim “isn’t there, “ he rotates between 3 dealerships and “don’t know when he’ll be in.” I call Robert back, which tells me he’s the manager and now his phone is “disconnected . “ So I’ll be calling the police next in Webster AND south Houston along with the news station and newspaper to open a investigation on this crooked dealership. More

They used the bait and switch on me. Offered one price and then added $2,400 in "addendum and key replacement". If they'll lie about the price what else will they lie about. Waiting on m Offered one price and then added $2,400 in "addendum and key replacement". If they'll lie about the price what else will they lie about. Waiting on my $500 deposit to be returned..... More

Buyer beware! These guys are crooks. Of all my years buying cars I’ve never experienced anything close to this. Pushy, rude and disrespectful. I was already hesita These guys are crooks. Of all my years buying cars I’ve never experienced anything close to this. Pushy, rude and disrespectful. I was already hesitant on coming to this dealer based on their reviews but I found a car there that was flawless and I had to walk away. It didn’t feel right buying from them. They tack on unwanted warranties that they “can’t remove “. They were ready to take me to financing before we finished going over the numbers. Who does that?! Overall customer service was a turn-off. The Internet manager Crystal had an attitude from the get go. She told me, “you’re going to let your wife decide what you drive?” I’m pretty sure that’s how a partnership works, in most cases. Guess she doesn’t need my business since she sells 20 cars a month… Mo the manager was your typical car sales manager. Just awful liars. Best part of this bad experience was Amy the finance manager. Very sweet and caring demeanor. She deserves 5 stars! Run Amy, run!! More

If could give ZERO stars I would! After driving two hours to look at a used vehicle TWO sales ladies attempted to "tag team" me into buy a used car that looked NOTHING like the photo After driving two hours to look at a used vehicle TWO sales ladies attempted to "tag team" me into buy a used car that looked NOTHING like the photos online! AND ran my debit card for their deposit when I was told they would not. (I did get that refunded.) The car looked NOTHING like it did online. There was an obvious paint chip on the front bumper, windshield had a huge chip in it, and when I told the sales lady the paint looked like it had been through a car wash everyday since 2017, she looked me in the face and said "at least you know they took care of it!" They attempted to make ME pay for their "package" and in that was the cost for window tint and "clear coating." This vehicle's window tint was NOT new due to the obvious warping! They were attempting to charge me for window tint that the previous owner paid to have put on the car! There was no clear coating, if there was the paint chip wouldn't be continuing to chip on that front bumper. I have a photo of the audit list of everything they have done to this car sent to me by one of the sales ladies to back the fact they did not put clear coating or window tint on this car. The other sales lady LIED to me saying her paint and body team painted another car's grille black and they can do that for me. But what she said her paint and body team did on another car was completely false! She tried to tell me that a stock LS Chevrolet grille was a custom job done by her dealership! LIES! Then! When I was trying to leave one of the ladies had another car pulled up for me to look at. When I tell you the smell of dog almost knocked me out.. I'm not exaggerating and there was obvious dog hair on the back of the 3rd row seats. I asked the sales lady "has this car been detailed?" She said "yes but it rained." How does rain put dog hair and dog smell inside the car? Just another lie. And to put the icing on the cake, I drove 2 hours back home only for them to not answer my phone call. I want everyone who is reading this to know that you don't have to pay for any of their "packages" they try and sell you! My husband got screwed over by them back in 2019 and we are having to pay thousands just to get out from under the truck they sold to him! That's his fault but still! This place is crooked! More

They could not get anyone to approve my loan, needless to say I was disappointed say I was disappointed More

I bought two cars from this place a 2017 bmw 540 and a I bought two cars from this place a 2017 bmw 540 and a 2015 Mercedes cls 450. I have had so many problems with theses cars the bmw have a computer p I bought two cars from this place a 2017 bmw 540 and a 2015 Mercedes cls 450. I have had so many problems with theses cars the bmw have a computer problem the air conditioning keeps going out and now I’m having a problem with the car leaking coolant. The Mercedes the left and right control arms need to be replace. I only have theses cars for about 5 months and the bmw have been in and out the shop 3 times. I never drove the Mercedes and just found out it had problems. I’m a truck driver and haven’t driven the cars 3 times. Please do not buy a car from this place. I have called the everyday and still can’t get any help to resolve theses issues. Karla was my sales lady and she was very helpful in the beginning but this place sucks please save yourself time money and peace of mind and avoid this place they sell bad cars More