I’m a resident of NYC who agreed to purchase this vehicle sight unseen based on the strong reassurance from Crystal Butler, a Texas Auto sales rep that this vehicle was a diamond in the rough. She contacted me numerous times to solidify the purchase, provided me personal videos to affirm that this was a sound vehicle. She stated that she herself drove the car and could attest that this was in immaculate condition and has passed the dealerships vigorous inspection process. After some discussion of price and some fees I unsuccessfully attempted to avoid such as the “key programming fee for $299” we settled on a tentative purchase price. Once we agreed to proceed forward, I was presented to Amy Rivera, their finance rep. She bargained the price of the vehicle, waived some fees but clarified that the “$299 key programming service was actually an anti-theft window etch fee that cannot be waived because it’s a service they already paid for. Amy ran my credit, took my deposit, began my finance application, mailed me about a dozen documents etc…I set up transportation to have the vehicle picked up in Texas and brought to me, prepared all the documents and issued a $9500 down payment ck. To clarify the timeline of events, I received the video on a Thurs 2/18, mailed in ppwk and ck on Mon 2/22, with many texts and calls in between. THEN, I received a phone call from Mo the sales manager to deliver me some unfortunate news that the IMMACULATE 2019 Mustang with less than 19000 miles had experienced some mechanical issues when the Owner of Texas Auto was driving the vehicle over the course of the weekend, AFTER I placed a deposit on the car which on their website in the description was advertised as 18k mikes, as well as 18,583, then I was told it was actually 18,889 miles not to mention the miles the owner put on AFTER I submitted a deposit. Mo told me that he was sorry that he waited until today to notify me but because of the conditions in Texas it prohibited the Owner from advising his staff. Again, supposedly the owner had the vehicle in his possession, unable to communicate with his staff, yet Crystal just 2 days earlier recorded a video of the car running on their lot. Mo then advised me that he can have a rebuilt transmission placed in the car for me, naturally I was outraged that he was offering to place a rebuilt engine into a 2 yr old car I was assuming ownership of. When I expressed my outrage, he recanted and said he meant a brand-new transmission. This was simply a couple examples of their fabrications. The “key programming fee” which was then changed to a “anti-theft fee” was presented as a non-negotiable fee yet on the ppwk I filled out, it was listed as a voluntary charge. There were numerous errors I discovered in the total purchase cost, double charges, milage inconsistencies. Needless to say my discussion with Mo did not go well and was abruptly terminated. When I attempted to reach Amy, and Crystal, the reps that called me and vice versa countless times were no longer available to reach. Amy did respond in text and agreed to refund my deposit, and simply texted “I apologize” which till this point is a refund I haven’t received. TEXAS AUTO DID A GREAT JOB OF LIVING UP TO THE USED CAR STEROTYPE. I was extremely fortunate that the transportation co. had yet departed, and that I was able to recover my ck and ppwk from Fed Ex. Stay Away!!!! Believe me, I lost a ton of time, patience, not to mention I divulged a lot of personal information because of this worthless interaction. This dealership is a complete SHAM!!!!!!