Texas Dodge - Service Center

In for oil change on Chrysler Pacifica Came in for the 1st oil change on a Chrysler Pacifica that I purchased in May.. I noticed some positive changes in your incoming lanes. I had some q Came in for the 1st oil change on a Chrysler Pacifica that I purchased in May.. I noticed some positive changes in your incoming lanes. I had some questions about the Pacifica, met your new shop foreman, Darren Munsell, he was very helpful in answering my questions and showing me a couple things that I wanted to know. Another Positive Change. More

Recall repair Everyone was helpful and pleasant without exception. The service personnel, the shuttle driver, as well as the cashier. The work was done in the time Everyone was helpful and pleasant without exception. The service personnel, the shuttle driver, as well as the cashier. The work was done in the time frame estimated and there were no surprises. More

Express Service Works When I was told there was about three cars ahead of me so it would be about an hour and a half wait. I chose to go do some other shopping and came ba When I was told there was about three cars ahead of me so it would be about an hour and a half wait. I chose to go do some other shopping and came back about two hours later. This time I was next in line and had service completed in about 45 minutes. The coupon I had was for a oil change with five quarts of oil. Since this is where I purchased this vehicle, it seems the system would know I need six quarts of oil even if the coupon had to have the $32 price rather than $29. Sure would make things seem more customer oriented.. Also, replaced cabin air filter at twice the cost of Jiffy Lube. More

Fast and courteous Made appointment. Was in and out in 2 hours with a new cruise control switch. Staff knew I had a doctors appointment in Dallas. Thanks! Made appointment. Was in and out in 2 hours with a new cruise control switch. Staff knew I had a doctors appointment in Dallas. Thanks! More

Happy They are very friendly. And very helpful. Always get me right in and right out. The guy that checks me in is very friendly. Always remembers my jeep w They are very friendly. And very helpful. Always get me right in and right out. The guy that checks me in is very friendly. Always remembers my jeep when I bring it in. Wants to see what new bling I have on it. More

Work performed satisfactorily. I bought my Jeep at Texas Dodge, but the service representative wanted to charge me for a service that should have been free. It turns out, she was n I bought my Jeep at Texas Dodge, but the service representative wanted to charge me for a service that should have been free. It turns out, she was new and didn't know. More

Great service. I would highly recommend Texas Dodge to family and friends. I love my pickup, and have driven Dodge products for a number of years. Thanks. I would highly recommend Texas Dodge to family and friends. I love my pickup, and have driven Dodge products for a number of years. Thanks. More

it was very good everybody was very helpful at dealership and the service was really great and i would recommend your service dept. to anyone i come across with everybody was very helpful at dealership and the service was really great and i would recommend your service dept. to anyone i come across with More

Excellent customer service After my wife's eye surgery and we were to go back to Borger the oil light came on when I started the car, I just had the oil changed 4 days before, After my wife's eye surgery and we were to go back to Borger the oil light came on when I started the car, I just had the oil changed 4 days before, I bought and added oil but realized it was coming out on the ground. I thought the plug must not have been tightened. Cathy Brooks was the service person we dealt with. After explaining the problem she stated there were two vehicles ahead of us. When she saw may wife with her eyes bandaged and not looking well she just took my vehicle right in and then directed my wife to the sales area with more comfortable chairs than in service waiting area. When they found the problem, which was an improperly installed filter, she took me to the vehicle and had the tech show me the problem. She then listed the problem on the service report so I could go back on the oil change place. My vehicle was repaired very quickly. When leaving I told Cathy I noticed she jumped me to the front and I thanked her. She said she saw my wife was very uncomfortable and in pain and needed to get home. Cathy Brooks is and excellent employee and representative of the dealership and showed she cares about her customers. Cathy went above and beyond. More