Texoma Hyundai

Boyd Young....what a guy!!! Boyd Young is a crook!!!!! I bought a used 2013 Veloster with 32 miles and it had the Tire pressure light on (Not to mention the AC was not blowing co Boyd Young is a crook!!!!! I bought a used 2013 Veloster with 32 miles and it had the Tire pressure light on (Not to mention the AC was not blowing cold). They FIXED it at the dealership and 100 miles later the light came back on. I monitored it for a little over a month and it stayed on. I had to go to Lubbock on business for 2 months and took vacation when I got back to take care of this. When I took it to Eckert Hyundai, they showed me that the sensor was missing!!!!!! When I called Texoma, their service guy said he would have to get authorization for replacement from Boyd Young. He came back and said Boyd would not approve it. I told him to let me speak to him. The service guy gave a message to Boyd to call me back. 2 hours later I called Boyd who immediately answered and told me that 4 months was too long and I should have called him back sooner. I thought I had a 5yr.60,000 mile warranty? He said he didn't know what was going on with the vehicle and would not do anything. I knew what happened....when I asked them to check the tire pressure, they found that the pressure was OK so they reset the ECM so it would take it 100 miles or so before it came back on. Problem solved....I had driven off the lot so they could tell me it wasn't their fault. If I could rate this 0 stars, I would. It ended up costing me $196 to fix it and Hyundai's customer service line said they would take care of it. Boyd should have done it over the phone. There is a reason why you can't get your emission test done right after resetting the ECM and that's because it takes a while for the system to cycle through before the lights will come on. Texoma knew that and that's what they did what they did, so I would leave the lot and not be their problem anymore. DO NOT BUY FROM THIS DEALERSHIP!!!!!!!!!!!!!!!!!!!!!!! More

Love Jason Rolled in with low tire pressure. Took care of problem quickly but thoroughly. Answered all my questions. Great service department. Highly recommend t Rolled in with low tire pressure. Took care of problem quickly but thoroughly. Answered all my questions. Great service department. Highly recommend to all friends More

We have been buying from Texoma Hyundai for at least 4 years anf have gone through 3 purchases. The first one went smoothly with very nice personalities, but they went through the paperwork and financing years anf have gone through 3 purchases. The first one went smoothly with very nice personalities, but they went through the paperwork and financing so fast I didnt that I had made the deal till they just asked me to sign and leave with the car. The second one and third my husband and I purchased together. We had our chrystler 300 for a little ocer a year when the gas tank started to leak. After closer examination by a mechanic we found out that the previous owner did a bad patch job and there had been a whole in the tank this entire time. We contacted our dealer and they looked at the car. First Red asked me if I had purchased the extended warrently and we had, but I didnt feel that we should have to pay for this sense it was not revealed to us during the time of purchase. Then the shop informed us that they could not be sure we didnt put the patch on ourselves. The patch you could tell by its rust deteriation was extremely old. After heavy complaint I said fine, we would just pay our copay and use our warrenty. At this timw they informwd us that the warrwnty did not cover the fuel tank. I was irate to say the least. We were l9ng time loyal customers and they wouldnt even repatch it for us when it was not our doing. ....several months down the road and two patches later we decide its not worth the hassle and proceed to trade it in for something similar, but are told this is not possivle either. Needless to say we are no longer Texoma Hyundai customers and would not recommend any one else go tk them. They are friendly while everything is good, but as soon as its not they will find a way out of it. Horrible customer centricity. More

I walked in today to texoma hyundai on my first day of shopping for a new car. I wasn't ready to sit down and talk about financing or numbers, I mainly wanted to figure out what car I wanted first. I expl shopping for a new car. I wasn't ready to sit down and talk about financing or numbers, I mainly wanted to figure out what car I wanted first. I explained this to the salesman at least 2 or 3 times. All he wanted to do was talk about financing. He kept going on about how hyundais are quality vehicles and are "priced accordingly". He also was talking about how you have to have perfect credit to finance with them (this is all before we have even told him what car we want), it was almost as if he was trying to say we weren't good enough to buy from them. He would not let us look at cars not matter how many times we explained to him that is all we wanted to do. My girlfriend and I walked out of their office after about 10-15 minutes of his xx because he was not listening to us. I really wish I would have gotten his name so management would see this and fire his arrogant dumb a**. Not only did they lose a potential sale, they lost chance of me ever stepping foot in there again. Do not shop here, they use high pressure sales tactics the moment you walk in the door. More

Consumer or future car buyers beware of purchasing a vehicle here.I would not recommend anyone going to buy any used vehicle from Texoma Hyundai dealership in Sherman,Texas.We started searching for a ca vehicle here.I would not recommend anyone going to buy any used vehicle from Texoma Hyundai dealership in Sherman,Texas.We started searching for a car for our daughter online and found a little mazda mia. We made contact by phone and set the appointment to come and look at the car with Mike "Red" Robinson on May 17,2013. When we arrived to the dealership the car was not on the lot but in the shop. It was brought to us to test drive and the mechanic told "Red" the only problem was a leaky exhaust system. The car is a 94 model so we figured that it would have a few issues and the price was reasonable for that year model,1,500.dollars. We purchased the car and was headed home and 45 minutes into the trip it overheated, we called for help and my husband had to tow the car to a mechanic shop. We figured a mechanic could replace the thermostat or radiator and only be out a couple of hundred more dollars. Well the car had no water in the radiator and the head gasket was blown just driving home from dealership. This is 1,200.to fix not to mention wheel barrings and issues with the rear-end. Total cost to fix to make drivable 2,500.dollars.We got the awful news from the mechanic today. This is two weeks later after we bought the car. So thinking you have a good deal or a great inspection from their mechanics as to problems or issues with the vehicles they are trying to get rid of and what you are buying is not true. When I contacted the salesman Mike" Red" Robinson to tell about the issues with the car and what happened he was unconcerned and was rude to me on the phone".I was buying a used car and what did I expect to get for 1,500." It had no warranty of course on the car. They couldn't do any thing about it. He passed the phone to another guy that was just as hateful and repeating the same garbage .It was very unprofessional of them to talk this way to me and I really appreciated him hanging the phone up on me. The deal is done and they got payed that was all the were ever concerned with. I have a vehicle that is a loss for my family. I would not sale this to another person to even try to get my money back .I wouldn't lie or tell a buyer anything just to get rid of it. I will just live with the life lesson, I learned about Salesman and their intergrity or lack of morals. I believe that karma will definetly have a nice time in their future. I guess I expected to much the car, just thought that it would at least made it home, since I just purchased it from them. I would have liked to have an honest person and to be a little more understanding that no one likes to be taken advantage of .I believe they knew what the problems were with the car and it was not worth it for them to repair. I guess there policy is to say or do whatever it takes to make the sale. We were the unlucky ones out of this whole situation. We apparently bought a piece of junk and it's not worth fixing. We haven't even received the title from them. So whoever is looking for a car, please don't have the misfortune to deal with this dealership. Sincerely A very unhappy customer. More