The Autobarn Mazda of Evanston

I had good customer service but was disappointed in one issue. I purchased my car a white CX-30 in June 2020. Little orange spots (looks like rust or rust color, but is not) are beginning to show up on the issue. I purchased my car a white CX-30 in June 2020. Little orange spots (looks like rust or rust color, but is not) are beginning to show up on the exterior white of the car. They are small dots, but noticeable and do not come off with washing. I asked about them when I brought my car in for service. I was told by the service person that some other Mazda owners had registered the same concern about these spots showing up on the finish of the car. I was told Mazda would not correct it. Very disappointing. More

We had an awesome experience buying our CX-5. Jeff Williams was awesome. very knowledgeable on the different models we were looking at. Jeff took the time to really understand our preferences and need Williams was awesome. very knowledgeable on the different models we were looking at. Jeff took the time to really understand our preferences and needs for a new vehicle, and found us a perfect match. When it came time to discuss pricing, Jeff was really great and helped us out a lot on the price of the car and trade in. The dealership made this process very smooth. I expected much more back and forth, but we came to a deal very quickly. The dealership was very transparent too. Jeff went through all the numbers with us before we even went to finance. There were no nonsense fees being pushed. We dealt with Ryan Straz in finance. Ryan was very pushy and would not take no for an answer when we told him we didn't want to purchase an extended warranty. I had to tell him no many many many times before he would drop it. Once he did though, Ryan got the deal done quickly and professionally. I was pleased that he did not push any nonsense upgrades too. All in all, we had a great experience at this dealership and would buy from them again, and we'll be sending family/friends Jeff's way in the future should opportunity arise. More

I was very happy with the service, although I was not happy with the 2 hour and 15 minute time frame the service took. It was a routine service and was told between 1 hour and 1.5 hours. It delayed my da happy with the 2 hour and 15 minute time frame the service took. It was a routine service and was told between 1 hour and 1.5 hours. It delayed my day with other errands and appointments. When I asked why there was a delay, I was told because there was a staff shortage and they have discussed getting more people with management, but to no avail. I have to go and get my brake fluid done soon and I am concerned that it will be another LONG wait. I have never had this problem here before, but 2 hours and 15 minutes for a routine service is a complete joke. More

Excellent service Jon really makes sure you’re taken care of and helps you get what car you want for a price similar to what you would want of and helps you get what car you want for a price similar to what you would want More

Super pleasant experience. Easy to schedule, and I am confident that the work done was both necessary and well executed. I will certainly return when my car needs service. confident that the work done was both necessary and well executed. I will certainly return when my car needs service. More

Everyone there is very knowledgeable and friendly I especially like the waiting room it’s very comfortable and they have coffee and bottled water they also have WiFi and television and washrooms close especially like the waiting room it’s very comfortable and they have coffee and bottled water they also have WiFi and television and washrooms close by More

This was the second Mazda purchased from The Autobarn. The pricing was transparent and avoided any haggling. Our sales person, Pat, was very well versed in the car features and explained things clearly. The pricing was transparent and avoided any haggling. Our sales person, Pat, was very well versed in the car features and explained things clearly. When he couldn't answer a question he had the sales manager, Mo, explain how pricing was determined.Both were very pleasant and professional. The same can be said for Bob in the finance department. The experience reinforced the positive experience we previously had and we know the excellence of the service department as well. Good online information and listing of available in stock models. More

A very clean and efficient service department. We have been there twice and were treated courteously. No complaints. On time. Very upscale facility. Good customer service. been there twice and were treated courteously. No complaints. On time. Very upscale facility. Good customer service. More

I am very pleased with my service with Mazda. I came early for my appointment and they were able to accommodate. I was there for less than a hour. early for my appointment and they were able to accommodate. I was there for less than a hour. More

Every time take my car into the service department I am treated like royalty. My car is taken care of so well. I appreciate everything that they do! Thank you. treated like royalty. My car is taken care of so well. I appreciate everything that they do! Thank you. More