The Autobarn Mazda of Evanston

A little disappointed. I went in for an oil change but it's suppose to come with the Mazda checklist and they checked most things and suggested I buy some things but they di I went in for an oil change but it's suppose to come with the Mazda checklist and they checked most things and suggested I buy some things but they did not check where my brakes life span are. Also I was a little surprised of the waiting area decreasing in their comfort level. Each time I come back there are less and less options which is fine because I don't come for the bagels but I have higher expectations of the waiting area since it's still somewhat new. Also my paperwork said Simon I don't believe that's who I worked with. The gentleman I did work with was very polite and nice. More

Positive car buying experience I worked with Kam Suleiman to purchase my 2019 Mazda CX3. Kam made the whole process comfortable and easy for me. Prior to coming to Autobarn, I had I worked with Kam Suleiman to purchase my 2019 Mazda CX3. Kam made the whole process comfortable and easy for me. Prior to coming to Autobarn, I had visited a couple of dealerships to look at cars out on the lot and both times, nobody came out to speak with me. When I stopped at Autobarn, Kam came right out to introduce himself and ask if he could help me. I enjoyed working with Kam and love my new Mazda! More

Best experience I have ever had buying a car. Ryan did a great job listening to my needs and exceeding my expectations, very professional. Highly recommend buying a Mazda from Ryan and this dealer Ryan did a great job listening to my needs and exceeding my expectations, very professional. Highly recommend buying a Mazda from Ryan and this dealer. More

great service I love the style and power of this car! I would definitely recommended this car to anyone looking to purchase a fun car to drive. I love the style and power of this car! I would definitely recommended this car to anyone looking to purchase a fun car to drive. More

Regular maintenance appointment I needed an oil change at least, and when I called to make the appointment, they told me the car was due for its 30K miles maintenance. The mileage is I needed an oil change at least, and when I called to make the appointment, they told me the car was due for its 30K miles maintenance. The mileage is actually about 27K , but I agreed to go ahead. After examining the car, I was told I needed new rear brakes also. I postponed that as I had appointments that I had to get to. The 30K maintenance was done and the car washed (not vacuumed sadly!), and I was on my way in plenty of time to make my appointments. More

Disorganized staff and process My recent visit to service my Mazda CX-5 felt like I was being pranked. When I arrived, no one checked me in for 10-15 minutes. I stood there and wa My recent visit to service my Mazda CX-5 felt like I was being pranked. When I arrived, no one checked me in for 10-15 minutes. I stood there and watched while 5-6 staff members scurried about, no concerned that a client was awaiting assistance. There was sufficient staff and all were nice/pleasant, but no one seemed to know how to do their jobs. When it came time to pay, they somehow locked themselves out of the computer so they couldn't take my payment. I stood there for about 10 minutes while they frantically tried to log into the computer to take my credit card payment. In my opinion, this service center could use a manager or someone to oversee the operations. My experience was an encounter with an disorganized staff with overall no leadership. This place could use some improvements. More

Quick attention to detail I always have a great experience at this Mazda service center. Tommy was quick to greet me & diagnose the problem really fast & resolve for me! I always have a great experience at this Mazda service center. Tommy was quick to greet me & diagnose the problem really fast & resolve for me! More

Timing Issue Hi Brittany my 2019 Mazda CX five because I noticed a little sputtering when starting the car and backing it out of the garage. Could not replicate a Hi Brittany my 2019 Mazda CX five because I noticed a little sputtering when starting the car and backing it out of the garage. Could not replicate at the dealership they ran a diagnostic and there were no issues revealed. More

Top notch service Noel Parmar did a great job managing the service to my CX-5. All went smoothly. Back on the road in no time. Thanks so much Noel. Noel Parmar did a great job managing the service to my CX-5. All went smoothly. Back on the road in no time. Thanks so much Noel. More