The Autobarn Mazda of Evanston

Broken And Away From Home While on a visit in Chicago my check engine light came on and the car began to run badly. Soon all of the dashboard lights were flashing off and on. While on a visit in Chicago my check engine light came on and the car began to run badly. Soon all of the dashboard lights were flashing off and on. I contacted the Mazda dealership and they sent me to their service center. From the moment I arrived the service I received was excellent. I was listened to, and kept informed during the process. They were able to diagnose what was happening, get it fixed and work with my warranty company to have them pay for it. PB was my contact there and he went above and beyond to work with me even though I had to leave Chicago and go back home while it was being repaired. I would highly recommend their service. More

Checking on brake-tire light The problem was diagnosed faster than I thought and I was given an informed explanation. It wasn't what I thought it would be based on my reading of t The problem was diagnosed faster than I thought and I was given an informed explanation. It wasn't what I thought it would be based on my reading of the owner's manual.. Also there was some free buffing of some scratches on the right rear side of car. More

Very helpful staff and mechanic Quick service, reasonable price, the mechanic was very helpful in showing exactly what needed to be done. Service desk was respectful and helped get t Quick service, reasonable price, the mechanic was very helpful in showing exactly what needed to be done. Service desk was respectful and helped get the best overall pricing possible. More

new car purchase The whole process was quick and easy. Chris answered all of my questions and concerns.He even scheduled my first service appointment for me. Overall a The whole process was quick and easy. Chris answered all of my questions and concerns.He even scheduled my first service appointment for me. Overall a good experience. More

Don't like to be lied to! I understand that this was a recall service. I did question since it was a big job involving the front end whether a wheel alignment would be done. Fi I understand that this was a recall service. I did question since it was a big job involving the front end whether a wheel alignment would be done. First I was told it shouldn't matter(which is not true) but that it would be done as a courtesy. When I was told the car was ready, I called back to make sure that the wheel alignment had in fact been done. This time I was told that it was done as part of the scope of work of the recall and that the car was ready. When I went in to pick up my car I asked for the print-out from the wheel alignment. Then they admitted that they didn't think it was done and that they would do it but I would have to wait. WHY DID I CALL TO MAKE SURE THE CAR WAS READY?? ANSWER-to avoid this so I wouldn't be late for work. I must admit that they did move quickly to get it in to get the alignment done but come on guys-you can do so much better! Don't lie to people when they call. That is just irritating!! More

Great Dealership every time I go to this dealership for service I am treated with the utmost care and respect... the service writers are up front and always give me a every time I go to this dealership for service I am treated with the utmost care and respect... the service writers are up front and always give me a time window and what to expect from my service appointment... my technician was Harry Koulovaris... He explained everything to me regarding my visit as for my service writer Reena always takes care of me and she is very knowledgeable and really cares about her customers And I always get a free car wash every time I visit... what more can you ask for ? More

good service service took a while , but got a loaner and they got Mazda to pay for it as it was the same problem from 2 years ago service took a while , but got a loaner and they got Mazda to pay for it as it was the same problem from 2 years ago More

Really gone downhill I dropped my car off at noon with an appointment for an oil change and tire rotation and to inspect the brakes. At 3 p.m. I had not heard anything so I dropped my car off at noon with an appointment for an oil change and tire rotation and to inspect the brakes. At 3 p.m. I had not heard anything so I finally called and was put on hold for several minutes. PB, (who should wear a nametag since it was unclear what he was saying his name was) finally informed me of what was going on and I instructed him to go ahead and replace the rear brakes. He said he'd call me by 4:30 to let me know the status. At 5:30 I finally had to call the service center AGAIN. He said they fell behind but that my car was ready. When I arrived at 6:30 I had to wait again for someone to come to the cashier. Then when I finally left, my tire sensor gauge came on because they forgot to reset it - which has happened the last three times I've been here. I will no longer be servicing my vehicle at this location. As I see it, the primary reason to take one's vehicle to a dealership service center is to get top notch quality service. More

Quarterly Service Appointment I was able to make the appointment a day before. Everything I wanted done was taken care of in a timely manner. In addition to regular maintenance, I was able to make the appointment a day before. Everything I wanted done was taken care of in a timely manner. In addition to regular maintenance, I asked the mechanic to inspect a rattling sound I heard and that was corrected. That was very important to me because I will shortly be making a long-distance trip. PB was my consultant and he took good care of me. More

Air conditioner drain plug clogged. Backup camera The repairs were done and vehicle was returned with work completed. But the loaner we were given was very dirty and was given to us with almost no gas The repairs were done and vehicle was returned with work completed. But the loaner we were given was very dirty and was given to us with almost no gas. Other than that experience was ok. More