The Autobarn Mazda of Evanston

Top notch service Noel Parmar did a great job managing the service to my CX-5. All went smoothly. Back on the road in no time. Thanks so much Noel. Noel Parmar did a great job managing the service to my CX-5. All went smoothly. Back on the road in no time. Thanks so much Noel. More

Timing Issue Hi Brittany my 2019 Mazda CX five because I noticed a little sputtering when starting the car and backing it out of the garage. Could not replicate a Hi Brittany my 2019 Mazda CX five because I noticed a little sputtering when starting the car and backing it out of the garage. Could not replicate at the dealership they ran a diagnostic and there were no issues revealed. More

Quick attention to detail I always have a great experience at this Mazda service center. Tommy was quick to greet me & diagnose the problem really fast & resolve for me! I always have a great experience at this Mazda service center. Tommy was quick to greet me & diagnose the problem really fast & resolve for me! More

Disorganized staff and process My recent visit to service my Mazda CX-5 felt like I was being pranked. When I arrived, no one checked me in for 10-15 minutes. I stood there and wa My recent visit to service my Mazda CX-5 felt like I was being pranked. When I arrived, no one checked me in for 10-15 minutes. I stood there and watched while 5-6 staff members scurried about, no concerned that a client was awaiting assistance. There was sufficient staff and all were nice/pleasant, but no one seemed to know how to do their jobs. When it came time to pay, they somehow locked themselves out of the computer so they couldn't take my payment. I stood there for about 10 minutes while they frantically tried to log into the computer to take my credit card payment. In my opinion, this service center could use a manager or someone to oversee the operations. My experience was an encounter with an disorganized staff with overall no leadership. This place could use some improvements. More

The worst experience ever I have been going to this service center for years and this was the worst experience ever . The manager was rude and disrespectful. They were unfair a I have been going to this service center for years and this was the worst experience ever . The manager was rude and disrespectful. They were unfair and racist More

Above and beyond Ryan did an amazing job. I forgot something in my trade in and he made sure that it was put in the mail for me. Everyone was extremely kind and helpfu Ryan did an amazing job. I forgot something in my trade in and he made sure that it was put in the mail for me. Everyone was extremely kind and helpful More

Long Service, but got what I needed Was told services would only take 1.5hrs, yet I was in the service center for almost 3 hours, and I didn’t not have any additional services than sched Was told services would only take 1.5hrs, yet I was in the service center for almost 3 hours, and I didn’t not have any additional services than scheduled, nor was my car in poor condition. More

Long wait with no updates I had a bad experince a few months ago for a simple oil change. The only reason I returned was for work that was covered by the vehicle's warranty. I had a bad experince a few months ago for a simple oil change. The only reason I returned was for work that was covered by the vehicle's warranty. Again, quite disappointing. No one greeted me upon entering the garage. I went inside and was finally checked-in. I DID have an appointment, too. They were definitely short staffed. I was informed the work would take 1-2 hours. After 2.5 hours with NO updates, I went to a service advisor to find out what was happening. I was told 25 more minutes. Well, 55 minutes later, I saw my vehicle pulled around front, meaning the work was finally finished. 20 minutes later, I had to approach a service advisor AGAIN to tell them my car was ready. All in all, a frustrating experience. Once the warranty is expired, I will not return to this location for service! More

Well worth the drive to Evanston Staff is friendly and they know what you are talking about even if you don't. The waiting area is amazing and they wash your car after servicing it. Staff is friendly and they know what you are talking about even if you don't. The waiting area is amazing and they wash your car after servicing it. More

Wonderful Trading in a car and buying a car is no fun. But they made it easy and met my demands. All in all I walked away satisfied with a new car and was impre Trading in a car and buying a car is no fun. But they made it easy and met my demands. All in all I walked away satisfied with a new car and was impressed by the genuinely quality customer service. More