The Autobarn Mazda of Evanston

Excellent Service Kam was very knowledgeable and willing to help us. Overall a pleasant car leasing experience, we test drove a Mazda CX-5 and left with competitive pri Kam was very knowledgeable and willing to help us. Overall a pleasant car leasing experience, we test drove a Mazda CX-5 and left with competitive pricing and deals, and our new Blue Mazda CX-5 AWD. Kam kept all of the items we wanted in our car to mind, and discussed things with us openly and honestly. More

Car purchase In looking for a new car, my salesperson, Jeff Williams. was excellent in allowing me to test drive the CX3 several times while I was decision making. In looking for a new car, my salesperson, Jeff Williams. was excellent in allowing me to test drive the CX3 several times while I was decision making. Jeff produced a stress free environment that allowed me time to make my final choice of a Mazda purchase. He communicated with me throughout the process and has followed up with me post purchase. Chris in financing was also a pleasure to work with with my new car. More

Question thoroughness of diagnostcs; no timely communication April 16 for check engine light. They had hard time figuring out the problem so had to leave overnight. Many other problems identified, resulting in $ April 16 for check engine light. They had hard time figuring out the problem so had to leave overnight. Many other problems identified, resulting in $1200 bill. On May 23 and only 161 miles later, check engine light on again. Again, had to leave car overnight for several days (some of which I was out of town). Fuel pump replaced, and this time the car was driven many more miles to make sure fixed. Only $800 this time. Obviously, I'm not a mechanic, but scenario raises question of whether a more thorough exam first time around would have identified problem and eliminated need to come back second time. Yes, it is an old car and stuff happens. Still, not that many miles were driven between the 2 visits. I was given a loaner car. Oh, when I picked up car second time and got home I noticed that all the carpeting in back seat had been pulled up and left in a heap! Sloppy and inexcusable. Whose responsible for signing off on this stuff? And why was that necessary? So far, engine light is off. Throughout the 2 visits I was very disappointed in general failure to communicate status of car. I generally have to check myself to find out either: it's not ready yet or that it can be picked up. This despite promises to keep me informed. When I called last Monday to make sure it was ready, there was considerable confusion as to where the car was. Finally, someone was located to let me know it was ready (Noel Parmar). Having said all that I have to concede there's not much of an alternative Mazda service site for me. So will probably return in the future with my fingers crossed. The waiting area is very nice. More

It seems the service has gone down over the past year. Generally I have had nothing but great service at Mazda. Lately, however, this past year the service hasn't been so good. Maybe it's because I've ch Generally I have had nothing but great service at Mazda. Lately, however, this past year the service hasn't been so good. Maybe it's because I've changed from week day visits to week-ends. It starts with communication. I leave messages, because no one answers and then never get a call back. It is puzzling to say the least. More

To the Point I said what I wanted and Jeff and Moe told me immediately what they could do. No back and forth bargaining and playing one ups-manship. I got a fair I said what I wanted and Jeff and Moe told me immediately what they could do. No back and forth bargaining and playing one ups-manship. I got a fair deal from the get go. More

Great Experience Had a wonderful buying experience. Quick and easy. Everything as promised. Questions were answered in a timely manner. Mike Allegretti is a pleasu Had a wonderful buying experience. Quick and easy. Everything as promised. Questions were answered in a timely manner. Mike Allegretti is a pleasure to deal with. More

Super courteous service. Very thorough, prompt, and on schedule. Explained everything fully. Pulled up recall on the car, and fixed for free. They gave me the Nav chip and now Very thorough, prompt, and on schedule. Explained everything fully. Pulled up recall on the car, and fixed for free. They gave me the Nav chip and now it works fine as well. More

Always awesome Jay is the best service rep. He always takes great car of my car & is super personable too. He is on it! I always feel well taken care of. Jay is the best service rep. He always takes great car of my car & is super personable too. He is on it! I always feel well taken care of. More

Cx9 service As always very pleasant experience for my car service at Autobarn Mazda Evanston. They also lend me a loaner so that i can finish up my work simultane As always very pleasant experience for my car service at Autobarn Mazda Evanston. They also lend me a loaner so that i can finish up my work simultaneously. More

Happy with our new CX-5 Overall, we had a wonderful experience during our recent visit to Mazda. Kam was awesome, gave us great information about our new leased vehicle, and Overall, we had a wonderful experience during our recent visit to Mazda. Kam was awesome, gave us great information about our new leased vehicle, and was very helpful. I would say that the only time we felt could have been a better experience was during the meeting with our financial person when signing. He was very nice and got through all the information, but it felt sort of rushed. There wasn't much opportunity to ask questions or clarification- it's obvious he has his speech down pat and wanted to get through all the information. We're not super familiar with leasing terminology, so more explanation would have been helpful along with more information of each optional service plan for the car. But overall, we're happy with how it all went. More