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The Autobarn Mazda of Evanston
Evanston, IL
1,033 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,033 reviews
March 28, 2019
The personal attention and professionalism was amazing. The person that greeted me was professional , friendly and prompt. My car was repaired and I was told about other things that needed to be repaired The person that greeted me was professional , friendly and prompt. My car was repaired and I was told about other things that needed to be repaired. I didn't feel pressured or judged because I chose to make the other repairs at a later date. Overall, I had an amazing experience. More
by sebaggalajasmine
Verified CustomerEmployees Worked With
Reena and Simon helped me the most.
March 28, 2019
Knowledgeable Professionals Who Are Empathetic and Not Pushy Simon Kim was efficient and proficient in scheduling my appointment over the phone. He also guaranteed a courtesy vehicle for me, which was most appre Simon Kim was efficient and proficient in scheduling my appointment over the phone. He also guaranteed a courtesy vehicle for me, which was most appreciated. Reena Parmar, my service adviser the next day, listened to and accurately annotated my vehicle's issues, updated me on the solutions and estimated costs, and returned my vehicle in a timely manner with the fixes done correctly the first time around. More
by Joyce L.
Employees Worked With
Reena Parmar, Simon Kim
March 26, 2019
I drove 200+ miles to be a return customer I've leased a vehicle with Autobarn Mazda previously so my review may be biased because I've worked with them before. However, because I am familiar w I've leased a vehicle with Autobarn Mazda previously so my review may be biased because I've worked with them before. However, because I am familiar with them, however if there were any disappointments during my most recent experience, I'd like to think that I would more likely point it out in this review so that they could improve. I leased a Mazda3 about 3 years ago. I've since moved to Michigan. But at the end of my lease, I CHOSE to drive out to IL and turn my Mazda back in to Autobarn, just so I could interact with them when selecting my next vehicle. They treated me well 3 years ago, and I thought that deserved a (250 mile drive) return customer. I was not disappointed. Chris Reis and Chris Norton treated me like family. They remembered who I was and brought up funny details from the last time we met and they went OUT OF THEIR way to make sure I got a vehicle I liked. Chris Reis was super patient with me even though I was ridiculously picky and he drove me back and forth multiple times (on the same day) from their lot to the showroom whenever I changed my mind on what to lease. He also wasn't sassy when he had to repeat the different features of every trim that I kept forgetting - super nice and professional. Chris Norton (whos the finance manager now, but 3 years ago was the consultant who closed the deal on my first car) did his best and got me the vehicle I wanted for the price I wanted. 10/10. If both Chris R. and Chris N. are still at Autobarn 3 years in the future, when my new (current) car's lease ends, I will have NO qualms about driving whatever distance (again) to lease my NEXT Mazda from Autobarn too! Unlike other car buying/leasing interactions which tend to be dreaded or feel like a chore, They made the whole thing a pleasure. Keep up the good work and keep people like Chris and Chris around. More
by mrizvydeen
Employees Worked With
Chris Norton, Chris Reis
March 22, 2019
Scheduled maintenance - experience I've been bringing my car to The Autobarn for a couple of years now. They have always been professional and prompt. The service is always done quick I've been bringing my car to The Autobarn for a couple of years now. They have always been professional and prompt. The service is always done quickly and well. More
by DAN.ORILEY
Employees Worked With
Wasn't introduced to anyone; didn't get anyone's name.
March 21, 2019
Excellent customer service Jeff Williams made every effort to be sure we had the car we wanted and were happy with the experience. He showed us in a clear way how the value of t Jeff Williams made every effort to be sure we had the car we wanted and were happy with the experience. He showed us in a clear way how the value of the car we purchased compared with other options. Chris Norton was very helpful in dealing with the financial details. I would recommend working with both of them. More
by BR
Employees Worked With
Chris Norton, Jeff Williams
March 21, 2019
Radio/CD Player Fixed I had a car accident in December 2018. Took my car to the Collision Barn, the sister company of Autobarn, to repair my car. After I got my car back I had a car accident in December 2018. Took my car to the Collision Barn, the sister company of Autobarn, to repair my car. After I got my car back from the Collision Barn, I had problems with my CD player wanting to turn on and search for a CD. I told Denny at Collision Barn but he was reluctant to do anything about it. When I told Simon, the Mazda service rep at the Autobarn service dept, he knew I was a very good customer and have always been upfront to report any problems with my car. I told Simon I did not have this problem before turning my car over to Denny at the Collision Barn. Simon spoke to manager Denny at Collision Barn, and reluctantly Denny said he would pay for the cost of a new radio/CD player and I would have to pay for labor. My favorite mechanic Rich put in the new used radio/CD player and always does a great job. Sadly he reported that the replacement part was defective and I had to come back when they found another one. So I recently returned and had the second replacement installed. Hopefully that is the end of this but I think the constant turning on the car with the defective radio/CD acting up drained my battery. Now I need a new battery. I really do love my team of Simon and Rich at Mazda service but I am not too keen on the Collision Barn auto body shop. More
by BRN2DRV1
Employees Worked With
Service rep Simon, mechanic Rich
March 21, 2019
Awesome I picked up a nail while running errands late in the day setting off the low air in tire sensor. I was a bit concerned as I headed over to Mazda with I picked up a nail while running errands late in the day setting off the low air in tire sensor. I was a bit concerned as I headed over to Mazda without an appointment. When I approached the desk in the car bay, the greeter was busy filling out paperwork and simultaneously another advisor arrived with yet more paper (Jay Rosenfeld). They started a discussion but stopped immediately when I approached. I said, no go ahead finish up as I did not want to interrupt. They both insisted on helping me right away. So I told them about the tire and then it was obvious to me by their discussion that they were eager to help. Jay assured me would take of the work. I was ushered into the waiting room and less than an hour later I left. They had found two nails and both were taken care of with a smile. Jay thanked me for being a return customer and that is precisely why I have bought my last 4 cars at Evanston Mazda. Their service is unbelievably good. The waiting area always has good coffee and cookies too! Thank you Jay, you made my day yesterday ;-) Scott More
by PLACESCOT
Employees Worked With
Jay Rosenfeld
March 21, 2019
Excellent customer service Wonderful customer service from Lewis and Mike. They really went above and beyond to make me, the customer happy. It’s my second vehicle purchase from Wonderful customer service from Lewis and Mike. They really went above and beyond to make me, the customer happy. It’s my second vehicle purchase from this dealer if that says anything. A returning customer is a happy one. More
by MESTFIEND
Employees Worked With
Mike Allegretti, Lewis Belcher
March 21, 2019
Excellent customer service experience We got a flat tire and called the service center on short notice to see if we could get it fixed that day because my wife was expecting -- Reena was v We got a flat tire and called the service center on short notice to see if we could get it fixed that day because my wife was expecting -- Reena was very understanding of our situation and told us to bring the car in to get the tire fixed. She provided us with efficient service and we were able to get the tire fixed just in time -- the next day I drove my wife to the hospital to deliver our baby! More
by David D
Employees Worked With
Reena
March 20, 2019
Oil change To start off my service advisor, Jay Rosenfeld was fantastic. He knows his job well and is very personable. Hats off to him. Oil change and multi-poin To start off my service advisor, Jay Rosenfeld was fantastic. He knows his job well and is very personable. Hats off to him. Oil change and multi-point inspection went great. No problems and I will be back, count on it. More
by WAZERWER
Employees Worked With
Jay Rosenfeld
