The Autobarn Mazda of Evanston

can't believe how long paperwork takes This has been hands down the worst dealership I have ever seen. I'll start from the beginning of this journey. First, the dealership was the only o This has been hands down the worst dealership I have ever seen. I'll start from the beginning of this journey. First, the dealership was the only one within hundreds of miles that had a 2014+ mazda 3 HB mt for sale for a reasonable price which was awesome. I was really excited to snag one and drive it as much as possible. I got there and we went for a test drive, the car is exactly what I wanted (It's awesome!). So I began the financing and this took a bit of time but no big deal. This is when the first minor thing struck. it took them another 2 hours after I finished financing to even get the vehicle to me.. I spent a total of 5 hours in their dealership to buy a car..I had never bought a car in Illinois or from a dealership before so I assumed it was normal. After going to a dealership with a work buddy and him being in and out of the dealership on lunch hour it seems a lot less normal. I was also told that the dealership would handle all the registration and paperwork to get the car title transferred and the plates to me. It was great to have someone else handle this for once since I was used to buying second hand from private sellers and usually did it on my own. As it turns out this dealership is fairly incompetent at the paperwork as it took them a little over 5 months to finally get the title transferred (this was after multiple calls from me to them, the bank that serviced my loan, and a final complaint to secretary of state) in that time I received 1 and only 1 call from the dealership after I made a complaint to secretary of state updating me on the progress. In which she said it should be 7-14 days and they will overnight me the plates the minute they get them (haven't heard a thing since and that was sept 17... 7-14 days is close to 45 right?). I finally got a call from the bank(not the dealership) that they received my title finally and they would overnight it to me. so now here I am with a dealership that has been just dreadful to work with and I am stuck paying for all the fees to get my vehicle registered ($214 if the dealership reads this and gives a xxxx) plus my plates went to the wrong county and I will have to pay to get the new ones ($10 again if anyone gives a xxxx). so please for the love of god do not ever let this dealership do the title paperwork. I will be putting one final complaint in to secretary of state and then never dealing with this dealership again and I hope they lose their license to sell cars. More

Good service and customer experience Mirza Peksin was very patient and explained each and every single item and guided me through the entire car buying process. Even though he is a new Ma Mirza Peksin was very patient and explained each and every single item and guided me through the entire car buying process. Even though he is a new Mazda sales agent, he was knowledgeable and enough about Mazda cars. More

Great service Juan Vargas is the only reason why I get my car serviced at this dealership. He provides outstanding care and service and far exceeds my expectations Juan Vargas is the only reason why I get my car serviced at this dealership. He provides outstanding care and service and far exceeds my expectations on each visit. I just can't say enough about his excellent customer service, professionalism and ability to intuit what I need. I literally drop off my keys and don't have to worry about anything. I trust him completely. A class act all the way. More

New Car - Great Experience I bought a brand new Mazda3 from Corey Jackson @ The Autobarn Evanston Mazda, and he was fantastic. The process was easy, Corey was honest, and the c I bought a brand new Mazda3 from Corey Jackson @ The Autobarn Evanston Mazda, and he was fantastic. The process was easy, Corey was honest, and the customer service has continued to exceed my expectations. I went to several Mazda dealerships before I chose to purchase from Corey, and that was because he was the most straight-forward and honest of all of the dealers I dealt with. I would definitely go back if I were doing this again. More

Excellent buying experience We received outstanding care and service at this dealership and especially from our salesman, Jeff Williams, who is very knowledgeable, responsive an We received outstanding care and service at this dealership and especially from our salesman, Jeff Williams, who is very knowledgeable, responsive and accommodating. And the cars are great! More

Miata - Mazda Autobarn in Evanston, IL Mr. Vargas and my mechanic who served my Mazda Miata MX5 in July 2017 were excellent...knowledgeable, professional, thorough, and competent. I would Mr. Vargas and my mechanic who served my Mazda Miata MX5 in July 2017 were excellent...knowledgeable, professional, thorough, and competent. I would hope to work with Mr. Vargas in the future. The mechanic who worked on my Miata was also very competent. More