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The Autobarn Mazda of Evanston
Evanston, IL
1,029 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,029 reviews
February 15, 2017
Juan is the best! Never had a problem with my Mazda that Juan couldn't fix. Great people skills and lets you know what's up with your car via texts in a very prompt man Never had a problem with my Mazda that Juan couldn't fix. Great people skills and lets you know what's up with your car via texts in a very prompt manner. More
by Zoom-zoom
Employees Worked With
Juan Vargas
January 24, 2017
White Glove Service Juan Vargas as always gives you the white glove service. What I enjoy most about visiting Mazda Service Center is that Juan makes it feel like your v Juan Vargas as always gives you the white glove service. What I enjoy most about visiting Mazda Service Center is that Juan makes it feel like your visiting family. More
by NeroRye
Employees Worked With
Juan Vargas
January 16, 2017
Juan is the Best! Juan Vargas is my favorite service guy. When I arrived he was obviously helping someone but he looked over at me, greeted me and said he'd be right w Juan Vargas is my favorite service guy. When I arrived he was obviously helping someone but he looked over at me, greeted me and said he'd be right with me. It might not seem like a big deal but to be acknowledge right away makes a huge difference in feeling like you are valued. So often you stand waiting not sure if you're next in line or if you should be somewhere else. He is just so conscious and personable. Even though it was horribly cold outside, because I would be leaving my car, he made sure they washed it, knowing it would have time to dry before I picked it up. He is thorough in his work and often thinks of things I wouldn't. I love working with him. I wish all the employees in the service department were like him. More
by MargaretS
Employees Worked With
Juan Vargas
January 08, 2017
Best buying experience (I don't say that lightly) As the title says, this was the best buying experience I could have asked for, and I don't say that lightly. I don't normally write reviews as I don't As the title says, this was the best buying experience I could have asked for, and I don't say that lightly. I don't normally write reviews as I don't have much free time, but Danny Bender and Jonathan Sammons went above and beyond to make this a great experience. And that deserves to be recognized. They were very responsive to e-mails to clarify some things before I made it into the dealership. They was no pressure at any point in the process. Danny was very honest, knowledgeable, helpful and friendly with any questions I had on the Mazda 6. They never played any games. On top of that, Danny even drove my old car from their dealership back to my house, over 45 minutes away. We were not trading in our old vehicle, and were not finding any good options to get it back to our house. That's when Danny offered to drive it back. Totally unexpected, and we are very grateful. More
by newCRVowner2016
Employees Worked With
Danny Bender
January 04, 2017
Great "recall" Service Very easy, no issues, flexible and high service quality. ii will always recommend Autobarn and the service center to anyone interested in purchasing a Very easy, no issues, flexible and high service quality. ii will always recommend Autobarn and the service center to anyone interested in purchasing a Mazda. More
by Rwh17021759/
Employees Worked With
Juan Vargas
December 28, 2016
Remote starter nightmare ( installed by another place) Right from the first phone call Juan Vargas was my man. Extremely professional and nice. Fixed my nightmare. Highly recommend and a real asset to the Right from the first phone call Juan Vargas was my man. Extremely professional and nice. Fixed my nightmare. Highly recommend and a real asset to the service center More
by Mary Dowd Demas
Employees Worked With
Juan Vargas
December 19, 2016
I am a happy customer . Last week I had my Mazda CX-5 serviced at Mazda in Evanston. Simon Kim was the person who helped me and he did an excellent job. Finding the ne . Last week I had my Mazda CX-5 serviced at Mazda in Evanston. Simon Kim was the person who helped me and he did an excellent job. Finding the new service place was a bit of a problem because the street sign where you turn off of Howard had been taken down. But once I got there it was great. Simon called me to let me know how my car was and Is a good communicator. He seems to enjoy his job and working with people. Is a good problem solver and goes the extra mile. 👍😃 More
by Happy customer
Employees Worked With
Simon Kim
December 18, 2016
Smoove and soft-sell Chris Reis got the car I had interest in brought from off-site but was with a customer, so my on-site experience was with Brandon. He was knowledgeab Chris Reis got the car I had interest in brought from off-site but was with a customer, so my on-site experience was with Brandon. He was knowledgeable but basically only responded to my questions --> important!! to me. Also, Mazda's reputation had preceded us, as my sister had had a good experience and the 3-Sport, in a color I liked, was just right for this single guy. John Sammon[s?] provided the "deal-maker" by making a CD player happen. I was in a position to take maximum advantage of the Autobarn's $2000-off-with-3.9% arrangement, and when Chris was free he helped me in getting my former car and my Mazda to their destinations, the same-day. He has been responsive to my several calls for his help since. As re: the "Mazda family" concept, this experience has been exemplary! (I am checking Anthony Caminetti below also, because he has been very informative, the day-of and since.) More
by LVW
Employees Worked With
Chris Reis, Anthony Caminitti
December 07, 2016
VERY HELPFUL CUSTOMER SERVICE Juan makes things just that easier when you have to bring your car to auto service. Juan makes sure everything was checked over regarding issues with Juan makes things just that easier when you have to bring your car to auto service. Juan makes sure everything was checked over regarding issues with my car. Definitely recommend Juan when you go to Mazda auto service. More
by CT
Employees Worked With
Juan Vargas
December 07, 2016
Excellent service always! I am extremely pleased with the service I receive at Autobarn Mazda, and Simon Kim is one of several service providers I am always happy to encounter I am extremely pleased with the service I receive at Autobarn Mazda, and Simon Kim is one of several service providers I am always happy to encounter when I bring my car in for work. Simon is very attentive and conscientious about my needs and keeps me informed on the work being performed. I enjoy feeling confident that my car is being serviced and kept in top form to keep it (and me) on the road for many years to come -- and my car is 12 years old, and I still love it and rely on it greatly. Thank you Simon Kim! More
by mazzy6
Employees Worked With
Simon Kim, Juan Vargas, Bianca James
