The BMW Store

Positive Customer Experience! Great consultant, Jay Sofranec Even though we live in Columbus, OH once again ended up purchasing our third Mini Cooper at Cincinnati MINI. We liked the dealership and most importa Even though we live in Columbus, OH once again ended up purchasing our third Mini Cooper at Cincinnati MINI. We liked the dealership and most importantly the patience and persistence of Jay S. He's thorough and personable. He managed to get us a great deal and to the very end delivered professional personal service. Grateful to Nick Walsh, service advisor who took time to address some technical issues with our older MINI. Last, deal closing with Conor O’Somachain was indeed easy and pleasant. No pressure. In conclusion, we were pleased with the customer service and overall experience and certainly will recommend to others. Great Car, Great People. Carl M Columbus, OH More

Dean Stathes and the Cincinnati BMW store are AMAZING! This is my first BMW (X5 M Sport) and will definitely not be my last!! I called to inquire about inventory and was lucky enough to get work with Dean This is my first BMW (X5 M Sport) and will definitely not be my last!! I called to inquire about inventory and was lucky enough to get work with Dean Stathes. Throughout the process, I changed my mind a few times and Dean was extremely helpful. I never felt pressured by anyone at the store nor did I ever feel like helping me or answering my many questions was a bother. The leasing process was a breeze (Conor was great and made it a great experience) and took no time at all. Since it was my first BMW, Dean took me through a demonstration of the features of my car and helped me program in phone numbers, radio stations, seat memory, etc. It was the icing on the cake of the wonderful experience! Dean has also called a couple times to check on me and how I am liking the car. Unfortunately we have not yet connected so I hope he sees this message (I LOVE my X5 and so has everyone who has seen it!!!)! I can see they treat their customers like family and I could not ask for a better "family" than the staff here! This store also came highly recommended by a co-worker who had nothing but glowing things to say about this store. Thank you to everyone especially Dean and Conor!! More

Excellent Dealership! Professional Service! We bought Mini for our daughter's 16th birthday. Our assigned consultant Travis Holley was professional, courteous, smart, and most important, not nag We bought Mini for our daughter's 16th birthday. Our assigned consultant Travis Holley was professional, courteous, smart, and most important, not nagging to score the sale. Both Travis and Chico (Finance) worked with us patiently and we will do this all over again:-). I personally liked the dealership layout and interior, it looked classy. More

Poor service, poor communication, no interest after sale Very disappointing. No interest in retaining customers or doing "what's right". First month of ownership, car in my possession 8 days. Multiple ret Very disappointing. No interest in retaining customers or doing "what's right". First month of ownership, car in my possession 8 days. Multiple returns to store for noises and service light. No coordination for drop-off with loaner car after purchase. Won't return phone calls and staff doesn't know who's in office when trying to find out where car is for service. They want you to buy, but then they don't stand behind the purchase or their product. Overall, very unsatisfied. More

Don't Trust Service Last week, I brought the car in for an oil change. The service advisor told me that we would also be due for a brake system flush and air filter repl Last week, I brought the car in for an oil change. The service advisor told me that we would also be due for a brake system flush and air filter replacements in a couple months and recommended that those be performed as well. I told him I’d hold off and only get the oil changed since that was all that the car was due for. (I would never pay to have someone replace air filters for me). At the time, he clearly acknowledged my request. When I went to pick up my car, however, my bill was $615.00. The advisor that I had worked with was gone for the day, but the service manager told me that he spoke to the advisor on the phone, and the he told him I had requested all services be performed. Fuming, I told him I was paying the bill and never returning there again. He then offered a 10% discount as if $61.00 made up for being charged for over $400 of work I didn’t want. The moral is: expect the bill to be considerably higher than what you originally agreed to. You won’t find out until after the work is already performed. If they recommend anything you don’t want, make sure that you have them reprint paperwork with only what you do want (not just cross services you don’t want at that time). This is the second time where my final bill was multiple times what I expected to pay. More

The BMW Store - A Valued Supplier - not "typical car sales"" The most professional and knowledgeable car dealership I have ever experienced. I felt like they were my coach and advocate helping me to find and bu The most professional and knowledgeable car dealership I have ever experienced. I felt like they were my coach and advocate helping me to find and buy the right cars at a fair price. The value equation at the BMWStore was outstanding! More

Excellent experience with Susan! My wife and I were looking to buy our first car together, and we were so lucky to walk in and meet Susan. She took care of us through every step in th My wife and I were looking to buy our first car together, and we were so lucky to walk in and meet Susan. She took care of us through every step in the process and was a real pleasure to work with. So polite, friendly and customer focused. I can't imagine a better car buying experience than the one Susan provided. More

Great dealership, awesome people! BMW has always been THE CAR of my life for the last 15 years in Italy (I'm 37 now). I'm happy to say that I found my BMW family in Cincinnati! All t BMW has always been THE CAR of my life for the last 15 years in Italy (I'm 37 now). I'm happy to say that I found my BMW family in Cincinnati! All the employees are very professional and kind. They made me feel like home... My BMW home away from home. Thank you! More

Excellent customer service! This is my fourth BMW. Paul K was his usual efficient, knowledgeable, pleasant self! Since this is my first 4 series I really appreciated the time h This is my fourth BMW. Paul K was his usual efficient, knowledgeable, pleasant self! Since this is my first 4 series I really appreciated the time he spent with me going over the options in the vehicle. When I met with Paul to order the car he had every option but the color for the order. Great to work with someone who knows what I want. Deborah Faessler More

My great experience at the Cincinnati BMW Store! This is the 5th BMW I have leased in 14 years. The last 4 have all been from the BMW Store and I would never go anywhere else. The sales people are to This is the 5th BMW I have leased in 14 years. The last 4 have all been from the BMW Store and I would never go anywhere else. The sales people are top notch and the service department is friendly and efficient. My last experience leasing my newest BMW (which was just this past Saturday) was exceptionally gratifying. I struggled over several cars not knowing which one to select and my salesman Paul Kolleck and the sales manager Ric Koresky were patient, helpful and enjoyable to work with. I am so glad to be back in a BMW (I tried a domestic car for two years and was disappointed). When this lease is up I will be right back to the BMW Store on Stewart Road to lease a new one! More