The BMW Store

Great experience all around My first BMW (2010 535i xDrive) wasn't purchased from a BMW dealership. When I started going to The BMW Store for service 3 years ago, I was impresse My first BMW (2010 535i xDrive) wasn't purchased from a BMW dealership. When I started going to The BMW Store for service 3 years ago, I was impressed by the ease of service and the transparency into what they were doing and what might be needed. I was worried I'd be treated second rate as I wasn't an original customer and was pleasantly surprised. Things like free loaner cars and being told "issue x is about a 4 out of 10 and you can still wait a while but issue y is an 8 of 10 and needs to be addressed" are refreshing and aspects of ownership you really come to appreciate. I had my car in for service and the service department was keeping it for the weekend. I asked if they could give me a quote on a trade while it was on site for a couple days and was pleased to receive an offer that was in line with what I came up with doing my homework realistically. I traded e-mails with Matt over the weekend about a couple cars I saw on-line and when I showed up at the dealership on Monday during lunch, there were two cars sitting out ready for test drives (this while Matt was also prepping to help the Porsche Boxter purchaser in the review below!). I was given freedom to test drive as I wanted and had plenty of time to ask questions. The whole process was pressure-free which is really all I ask. I knew my budget and I knew what I wanted - there was no BS and no pressure - just honesty and a quick process. Chico in Finance was the most efficient and effective finance guy I've ever dealt with in a car-buying process. I'm a numbers guy so I've called out finance people before for clearly adding things on or doing something to be creative. Chico was straight-forward and quick - no tricks, no gimmicks, just closed the deal. This is my 2nd BMW and 1st from The BMW Store. I'll definitely be back. More

Awesome experience!! I am from Chicago and spent quite some time looking for my perfect used Porsche Boxster. I came across a Boxster at the BMW Store online and called a I am from Chicago and spent quite some time looking for my perfect used Porsche Boxster. I came across a Boxster at the BMW Store online and called and talked to Matt Swartz in sales. Over the next couple days Matt was very helpful in answering any questions ,sending pics and giving very accurate description of the Boxster. My family and I drove the 5 hours to Cincinnati to meet Matt and the Boxster. Both were awesome! We purchased the Porsche and are very pleased. I am seriously thinking about returning to Cincinnati and the BMW Store to purchase a BMW. 2 trips in one week! Everyone at the BMW store was helpful including the sales manager who made sure that we were totally comfortable with our decision to purchase the Porsche. You can't go wrong with the BMW Store and Matt Swartz! More

2013 CPO BMW M5 I had a very positive experience with The BMW Store when purchasing my CPO M5. Chris Lykins' enthusiasm for the BMW brand and the M series cars made m I had a very positive experience with The BMW Store when purchasing my CPO M5. Chris Lykins' enthusiasm for the BMW brand and the M series cars made my purchase decision an easy one. It's a pleasure to deal with someone who has a passion for the product he sells. Chris and Conor kept the purchase process moving and made sure I was able to take my car home that day. I look forward to working with The BMW Store in the future. More

The ultimate sales machine I am a returning customer for a reason. When it comes time to close the deal Ric Koresky and Conor O'somachain are the best closers in town. Quick, th I am a returning customer for a reason. When it comes time to close the deal Ric Koresky and Conor O'somachain are the best closers in town. Quick, thorough, and to the point. If you want the best deals in town come here! Ric did everything in his power to make sure I drove away in my dream machine. It does not matter if you are there to look at a 3 series or full loaded 7 series, you get the same respect. Service and care does not end on day one of ownership, I have already received several emails making sure I am happy with everything. If you want a new BMW there is only one place in town, and that's the BMW store! More

Came back for more! Simply the greatest. I've been going to the Bmw store for the last 3 years+. Chris Lykins has helped me with two leases. I had zero problems when it c Simply the greatest. I've been going to the Bmw store for the last 3 years+. Chris Lykins has helped me with two leases. I had zero problems when it came down to getting out of my lease via the pull ahead program and into a 2015 vehicle. He keeps in great touch with all contacts. Responds very quickly to emails and calls. If you want the best you have to go to the best,and that's at the BMW store. More

BMW 528xi Purchase with Mark Harless and Nick Norman I am pretty satisfied with my purchase of 2012 528xi at BMW Store on Steward Road. Mark and Nick took care of all the process leaving me no worry thro I am pretty satisfied with my purchase of 2012 528xi at BMW Store on Steward Road. Mark and Nick took care of all the process leaving me no worry through out the buying process. They listened to my request and provided their best service as they can. It is a pleasant purchasing experience for me. Most of all, the car's condition is really good and they are willing to provide you as much discounts as they could offer. Recommend for everyone who wants to buy an BMW. More

First time BMW purchase Coming from a long period of loyalty to a certain Japanese Luxury marque that sports a large 'L' on the hood- I was slightly apprehensive at the prosp Coming from a long period of loyalty to a certain Japanese Luxury marque that sports a large 'L' on the hood- I was slightly apprehensive at the prospect of visiting a BMW dealership. Man was I wrong- I was thoroughly impressed with my experience at the BMW store. I dealt primarily with Dean Stathes, but his associates were more than willing to assist my wife and I when he was not available. That was refreshing. I didn't have to suffer through the usual hard selling, low information consultants that I've come across in the past at other dealerships. Dean and his associates actually had in depth knowledge of the cars they were offering. In fact- I felt like an invalid when Dean was taking the time to showcase the impressive iDrive/Nav system. Most importantly- Dean knew what I wanted and didn't try to just shoehorn me into something he had on the lot so he could book a sale. As a result, I didn't feel like a mark when I pulled into the lot. Unfortunately - I can't say the same for the consultants at the other Cincinnati BMW dealership I contacted. I would recommend this dealership to anyone- and would especially recommend working with Dean Stathes. More

great experience great people I have bought lots of new cars over the years and your company is by far the best car dealer that I have bought a new car from I would highly recommen I have bought lots of new cars over the years and your company is by far the best car dealer that I have bought a new car from I would highly recommend your company More

Traded in for a 428i grand coupe Traded in my BMW x3 for a 428i grand coupe and it was so easy and an awesome experience. I would definitely recommend going there and wouldn't hesita Traded in my BMW x3 for a 428i grand coupe and it was so easy and an awesome experience. I would definitely recommend going there and wouldn't hesitate buying another car their. More

Customer For Life!!! What a pleasure working with Chris at BMW Store - he has earned a customer for life! His knowledge/passion of BMWs, and his friendly attitude made th What a pleasure working with Chris at BMW Store - he has earned a customer for life! His knowledge/passion of BMWs, and his friendly attitude made the buying experience stress free. Not to mention he was able to get me an early production week for my 2015 M4! Highly recommend him to anyone considering buying a BMW!!! More