The BMW Store

Best Purchase Experience I want to whole-heartily thank the staff of the BMW Store in Kenwood, especially Chris Lykins, for making the purchase of a new car pleasant and exci I want to whole-heartily thank the staff of the BMW Store in Kenwood, especially Chris Lykins, for making the purchase of a new car pleasant and exciting. From the first moment of contact and throughout all transactions, we felt confident and secure of the service and quality we were receiving. Chris expertly attuned to our family's individual wishes and needs. All of my communications were responded to immediately. Chris's follow-up occurred on our terms exactly as we requested; thus, pressure-to-buy was not experienced, which was not the case of other dealerships. Questions were completely and honestly answered, and promises and predictions were accurate. Extra work on Chris's part resulted in a larger than previously quoted trade-in price on the day of the sale. These extra dollars could have easily gone to someone other than us - I thank Chris for getting the best price right up to the last minute and even after the new car transaction was complete. Adequate time was allotted and patience demonstrated so that I left the BMW property feeling confident about the use of the new car's many fabulous functions. Chris kindly came to our home the next day and coordinated the vehicle to operate with the garage door. Without exception, every facet of this purchase far surpassed any previous interaction with any dealership. The same professionalism, confidence, fairness and honesty was exhibited by Conor o'Somachain, Business Manger, and Ric Koresky, Manager. I have been a Lexus owner for 14 years - driving the new BMW is unparalleled. I sincerely appreciated the service and automobile you provide! More

A Great Experience I dreaded having to buy a new car because I've always disliked the car buying process. But Chris and The BMW Store managed to make the whole experien I dreaded having to buy a new car because I've always disliked the car buying process. But Chris and The BMW Store managed to make the whole experience easy and even fun. The customer service is outstanding and I never felt like I was being pressured. Chris is extremely knowledgeable and personable. I asked a lot of questions and he spent ALOT of time making sure I understood all the car's functions. I would recommend Chris and The BMW Store to anyone considering purchasing a BMW. More

JUST LIKE NEW DEAN DID GREAT JOB SHOWING BOTH NEW AND USED CARS.....WENT WITH PRE-OWNED WITH LESS THAN 4000 MILES!...MADE THE PURCHASE EASY AND STRESS-FREE....RW DEAN DID GREAT JOB SHOWING BOTH NEW AND USED CARS.....WENT WITH PRE-OWNED WITH LESS THAN 4000 MILES!...MADE THE PURCHASE EASY AND STRESS-FREE....RW More

Excellent dealership, outstanding employees I purchased a beautiful, used BMW X5 from this dealership. The sales guy, Brandon Mitchell , was terrific! Knowledgeable, no pressure sales, and extre I purchased a beautiful, used BMW X5 from this dealership. The sales guy, Brandon Mitchell , was terrific! Knowledgeable, no pressure sales, and extremely polite and courteous. I got a great deal on the car and can't say enough great things about Brandon and about this dealership. I highly recommend them both! More

Hands down best service Excellent service. I was torn between my car and a car at another dealership, and BMW's attention to detail and wonderful customer service made my dec Excellent service. I was torn between my car and a car at another dealership, and BMW's attention to detail and wonderful customer service made my decision easy. More

REVIEW EXCELLENT EXPERIENCE !! OUR SON LOVES HIS NEW MINI AND WE COULDN'T BE HAPPIER WITH THE CAR. SARAH WAS VERY HELPFUL AND KNOWLEDGABLE ABOUT THE MINI EXCELLENT EXPERIENCE !! OUR SON LOVES HIS NEW MINI AND WE COULDN'T BE HAPPIER WITH THE CAR. SARAH WAS VERY HELPFUL AND KNOWLEDGABLE ABOUT THE MINI AND IT'S FEATURES. More

Purchased 2015 BMW X3 The team at the BMW Store was a great pleasure to work with when purchasing my X3 this past April. Chuck, as a new associate, worked diligently wit The team at the BMW Store was a great pleasure to work with when purchasing my X3 this past April. Chuck, as a new associate, worked diligently with me to make sure we were on the same page with all specifications for the custom order. He reached out several times during the sales and delivery process to update me on the status of the vehicle. In addition he accepted all my calls regarding inquiries on options and was effective at explaining their additional value. Ultimately, I had ordered a highly customized vehicle and it was delivered on time and it was an exact match to my intentions. My type A personality was met at every turn and this is a testament that the BMW Store is a great place to purchase a vehicle. Ric manages his team well and Connor was able to set up financing quickly for my lease while having a great conversation. More

Great salesperson; great dealershihp Cannot say enough positive things about Dean - did what he said he'd do in a timely manner. I feel satisfied with the transaction and I love my car. Cannot say enough positive things about Dean - did what he said he'd do in a timely manner. I feel satisfied with the transaction and I love my car. More

Highly recommended! Great Experience! I had a wonderful experience at this dealership. I was looking for a used 5 series and located several at this dealership that were right in my price I had a wonderful experience at this dealership. I was looking for a used 5 series and located several at this dealership that were right in my price range. I submitted a request on the website and was promptly called by Nick Norman who ended up being the person I dealt with through the process of buying the car. I have a tight schedule and needed to be able to look at and pick up the car the same day I spoke with Nick. Nick and several others stayed over an hour past close with absolutely no complaints or signs of being upset for staying over. The car I came to look at was up front when I arrived (Again I arrived less than 10 minutes until close which I know I was one of those customers) and had been detailed shortly before I arrived and was in excellent condition. The entire purchasing experience was simple and very quick, less than two hours from start to finish, almost the first hour was simply me looking over the car and test driving it. Once I said I was happy with the car and would like to purchase it they wasted no time in getting me out with that car that same night. I used my own bank for financing and they worked well in making that work for them just fine. All in all I am a very happy customer and would highly recommend you see Nick Norman, he is a down to earth sales guy and treats you like a normal person not just any client. More

Outstanding! I was searching online for my second Mini Cooper a Used Clubman specifically and Paul and the team came through with an outstanding vehicle! From init I was searching online for my second Mini Cooper a Used Clubman specifically and Paul and the team came through with an outstanding vehicle! From initial email to last handshake was an exceptional experience! More