The BMW Store

I had an exceptional buying experience at the BMW Store. Dean provided service worthy of the ultimate driving machine. I enjoyed the buying process as much as my new 3 series. Many thanks! Dean provided service worthy of the ultimate driving machine. I enjoyed the buying process as much as my new 3 series. Many thanks! More

Having worked with Dean on a previous purchase, I found him again to be very professional and willing to go above and beyond for great service. him again to be very professional and willing to go above and beyond for great service. More

This was my first time in this dealership and the experience was outstanding. The personnel are knowledgeble and the customer service is first class. Dean answered all our questions and helped us to experience was outstanding. The personnel are knowledgeble and the customer service is first class. Dean answered all our questions and helped us to find the car that fit our needs. I am looking forward to keep doing business with Dean and this dealership. Five stars service ! More

I waited over a year for a particular car, and they came through. The customer service was excellent, I would recommend this dealership to anyone. through. The customer service was excellent, I would recommend this dealership to anyone. More

Chris did a good job making sure that I understood which "deal" would be better for me--buying or leasing. As it turned out I ended up leasing an X5 for 39 months. The cost of the car was about 61k and I wa "deal" would be better for me--buying or leasing. As it turned out I ended up leasing an X5 for 39 months. The cost of the car was about 61k and I was allowed 18k on my 2005 X5. Financially speaking, the deal was not the greatest one but I wanted out of the current car and I was willing to give up my equity just to be rid of a real lemon of a car. Overall I would rate Chris as a 4 plus. He has only been selling for two years and again he did a good job recognizing what I needed to do and I would recommend him to anyone wanting to deal with an honest young man. More

Darrin was helpful, professional, responsive and even picked me up at the airport. Great service all the way around. A pleasure to do business with. picked me up at the airport. Great service all the way around. A pleasure to do business with. More

I was sold a "warranty extension" and 2 1/2 years later told it really was only a "maintenance plan". I have left a message with the person (Chico) service recommended I talk to. 1/2 years later told it really was only a "maintenance plan". I have left a message with the person (Chico) service recommended I talk to. I was told he would help me with this issue. He never returned my call. I sent a letter to my salesperson (Jay Sofranec) and the Mini manager (Michael Ingram) to get help. They never contacted me. Then I sent a letter to Richard Winterman, general manager of the BMW Store. He had sent a generic email asking about my recent trip with service. I replied using the "No, your team has not attempted to contact me to get my concern resolved.". Still no contact. So I sent letters directly to his office and to this date no one has called me. This can only lead me to believe that it is common practice for them to sell the "maintenance plan" as an "warranty extension" plan. Not impressed. More

Paul is a friendly, experienced professional who exceeded my expectations as a salesman. This was my first time buying a BMW so I had many questions about the new X3. He was patient answering my questions my expectations as a salesman. This was my first time buying a BMW so I had many questions about the new X3. He was patient answering my questions about safety features, gas efficiency, and resale value. He helped me obtain financing, and demonstrated all the new equipment, including Serius radio, gps, etc. Overall an excellent experience buying my first BMW. More

Paul was very helpful, friendly and did a great job of explaining the car to me before purchase. as this was my first time with BMW, I was not real familiar with the product. He was very professional whil explaining the car to me before purchase. as this was my first time with BMW, I was not real familiar with the product. He was very professional while being very courteous. Upon delivery, he spent about an hour going over everything with me. great job! More

Darrin and team made the 775 mile round-trip drive to pick up my new car completely worth it. Trade value and new car sales prices that were negotiated over the phone, were honored in person with no last pick up my new car completely worth it. Trade value and new car sales prices that were negotiated over the phone, were honored in person with no last minute tricks or "issues". Chico had all the paperwork ready to go for me so I could get back on the road without a lenghty delay. Overall, one of the most painless car buying experiences I have ever had. I will absolutely consider making the drive again for my next new car purchase. More